140 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bob G
1 star07/03/2024
Online price for a floor **** 90 bucks, in store price 139 bucks. I show to store manager online, he say oh you have to click on it, so I do and price changes to 139 bucks.Bait and switch? Rude manager with a drink in his hand dealing with customers? Not honoring online price!Review from Iva S
1 star06/28/2024
Same as everyone else here. Purchased a welder and it was obviously used. Would not let us return product except to charge $180 restocking fee. So they are going to restock a used item. Which is exactly why we have a used item in the first place. We have purchased an item before that was defective, but since it was still usable we kept it. I'm only saying that because we rarely return anything. Phone customer service was very sympathetic, said she would return my call for resolution within an hour. She never called back. We shopped there often. And were likely going to purchase a large toolbox in the next year or so when hubs finishes his garage. (were excited to have a new welder, too) We will NOT shop here any longer. There is no other store that charges these ridiculous fees, with such poor customer service.Review from Vladimir G
1 star06/18/2024
Beware FALSE ADVERTISING!!!!!Extremely unprofessional- store manager on duty customer service and supervisor on duty. Scam advertised product will not give your money back. Faulty products. Manager will not accept return on brand new faulty itemsReview from Kat J
1 star06/18/2024
HOW IN THE **** DOES THIS BUSINESS GET TO SELL FAULTY ITEMS THAT DO NOT WORK AND GET TO KEEP 20 percent when you return it!We purchased a $2200 Generatorit fail d upon first trying to turn it onwe brought it right back the same daythey told us to take the gas out. We took it out and returned it. They said we can exchange, but did not trust the generator. They charged us $414 to return it20 FRICKING PERCENT!***************** and THEFT OF PERSON!Review from Robert M
1 star05/20/2024
I bought a replacement wheel for my mower but found that it didn't fit properly and went back to return it. I had paid cash and wanted a cash refund. The cashier requested a phone number, address, city, state, and a photo I.D. from a DL. If a photo I.D. could not be shown a refund could not be issued. What if one doesn't have a DL? No refund? I asked and the on duty manager stated that no ID, no refund.Review from Imad K
1 star05/15/2024
80 Volt Atlas Equipment I purchased the 80 Volt Atlas Chain saw, two 80 volt batteries, Charger and extension pole type chains saw. I asked for additional spare chains to purchase, but sales support told me they do not have them at the store, and I need to call their help desk they might help me.1 month later I needed a new chain saw blade, so I called their 800 support line, and they told me their spare saw blade sells for $67.50 !!!!. I told them this is not realistic, it is the price of the entire tool. They said this is all they can do.Amazon did not sell such chain, with the length, and pitch, and thickness of the blades, so now I am stuck, and do not know what to do.Buyers be ware of this horrible treatment of their customers. I did file a complaint with the ************************** alsoReview from Michael M
1 star05/07/2024
I went to Harbor freight in ********* on *************** to purchase some pressure washer tools. The total came to around $125 and the cashier said if I apply for their credit card and I'm approved I will get $75 off my purchase. So I decide to do this and give all my information to them and sign away my information and they put it in the computer. She then comes back and says it was not approved. I currently have a 822 credit score and have never been turned down for credit. So I spoke to the manager and he said there was nothing they could do. But when I get a credit card from them I could fill out a form she wanted to give me to get the money off. I feel they are scamming people by this technique so be careful and do not give them your information.Review from Colin S
1 star05/04/2024
Worst place to buy anything ever if you return a defective product you have to pay 20% restocking fee I guess that's how they steel people money such a shame on harbor freight to do customers like this I will never spend a dallor in there stores and there credit card I have is going in the garage where it belongsReview from Fred B.
1 star05/01/2024
. Shipping problems, Then product had damage!Then it's been no information or contact with any customer service!This has been a disaster company from start to right now. Nothing solved!Review from Brian F
1 star05/01/2024
Do not waste your time or money buying power or air tools from Harbor Freight! Not only are they poor quality but they will charge you a 20% return fee. The tool broke after an hour and they would not replace or return without charging me $30.
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