Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Farmers Insurance has 1905 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFarmers Insurance

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 423 Customer Reviews

    Customer Complaints

    1,870 complaints closed in last 3 years

    617 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Farmers Insurance has 1905 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6301 Owensmouth Ave, Woodland Hills, CA 91367-2216
      Years in Business:
      96
      Business Started:
      1/1/1928
      Business Incorporated:
      12/8/1927
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Toggle Insurance Company
      • Act One Insurance
      • Foremost Insurance
      • Bristol West
      • 21st Century
      • Coast National Insurance Company
      • Security National Insurance Company
      • Timothy Wright Insurance Group
      Business Management
      • Customer Relations
      • Leighanne Volek, Customer Care Supervisor
      Contact Information

      Principal

      • Customer Relations

      Customer Contact

      • Customer Relations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1,870 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I have been attempting to cancel my car insurance policy with Bristol west for well over one month. I have sent a request in writing as well as several phone calls. Today I contacted Bristol West and spike with a representative who refused to cancel my policy. Citing this was not his job. The rep proceeded to disconnect the line. I am writing this because even though I have been attempting to cancel for about TWO MONTHS,Bristol West continues to deduct over FOUR HUNDRED DOLLARS A MONTH.
      Read More

      Customer Reviews

      423 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenetria A

      1 star

      07/18/2024

      I was side swiped by one of this companies insured yesterday morning on my drivers side while coming down a one lane road-approximately at ************************************************************. The driver of the other vehicle was apparently coming out of a parking lot at approximately ******************************* As I was starting to take off her car came from my left side out of no where, swiping my drivers side bumper and damaging the right side of her rear passenger door and tire bumber. We immediately pulled over to ***** the situation at approximately ******************************* She explained that she was under the impression that the car behind me was giving her the signal to go and she somehow ended up speeding in front of me, swiping my car in the process. Because more damage was done to her vehicle this company is telling me that I hit this lady on MY drivers side on a 2-way-1-lane each direction as cars were headed her way north and only one lane of traffic on the side of the road she was turning to!!! When talking to the representative *************************, she was extremely condescending and not taking into account what actually happened at all. I am a black woman hit by a white woman who obviously cried wolf too another white woman. I have heard several instances of racism with this company who does not even insure black people!!! There are police cameras at the corner near where this happened that I will have pulled off necessary!!! I will not be discriminated against in this way!! If I hit that woman, I'd have no problem admitting that and certainly wouldn't be filing this complaint. All I want is to be paid for the damage that their insured did to my car!!! And to not be treated like c*** by their adjusters over something that was NOT my fault!!!!!

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.