ComplaintsforUnitrin Specialty

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i canceled both my auto and rental policies with Unitrin/Kemper on 10/01/21, they keep debiting my account despite the fact that I canceled. They are asking for proof I got another renter's policy. This is illegal. Renter's insurance is not mandated and I no longer rent, therefore I do not need a renter's policy. I have had several phone calls with them and they refuse to give me my money back. I want to be reimbursed for the money they took. The same for the auto policy. They reported to NY state that I had a lapse in coverage, I had no lapse. They never asked for proof of new coverage until after they debited my account and I called them to ask why they are still taking money out of my account. I will sue them for the return of my money and I will also seek reimbursement for attorney fees.

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/04) */ Please see the attached response and related documentation for file XXXXXX. Sincerely, Regulatory Administration XXXX Xth ****** North *********** ** XXXXX Consumer Response /* (3000, 7, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response at all. On 11/05/21 I received a call from their agent that I needed to provide my request to cancel the policies in writing. I was not told in that phone call that I needed to provide proof of new coverage. I emailed AAA immediately, per their request, advising then again that I was canceling both policies. At no point was I told I needed proof of a new renter's policy. I am no longer renting. What provision does Kemper have in place for someone who is no longer renting? This is absurd. It is bullying. It is bad business. Again I say, I am willing to compromise and have the back date for the renter's policy end on 11/05/21 when I emailed their agent, per their request. I am not the one who dropped the ball here. I have yet to receive a bill for the remaining balance for the auto policy. I don't believe I owe that bill either as my policy was prepaid. I will never do business with Kemper or their affiliates ever again. Business Response /* (4000, 9, 2022/01/21) */ Good morning, Attached, please find the requested response and related document for file number 997786. Please let us know if there is anything else you may need. Sincerely, Regulatory Administration ****************************************** Consumer Response /* (2000, 11, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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