ComplaintsforWinn Volkswagen
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my car with little over 10k miles, and started having engine problems right away. My car is under warranty for 50k miles. I brought my car in and I had to keep bringing it in for 3 months because they were unable to fix the issue.During that time I was given a loaner car. However, the front passenger tire blew up after driving it for approximately 5 miles.They fixed the tire, but made me sign a document under pressure that I have to pay for the tire. If I didnt sign, they wouldnt release my car to me.When I brought back the loaner car after the tire was repaired. There was no indication that something is wrong with tires. I was told that my car is not ready yet and to come back in an hour. When I came back, they told me that the tire on the front passenger side blew up again.Again, they made me sign a document that I pay for the repair, otherwise they wouldnt give me my car back.They didnt give any copy of what I signed, but charged me $450.83 for 2 tires.I demand to get my money back because the tire blowing up twice was not because of something I did. I suspect that something either wrong with loaner car, or the tire on the passenger side.Business response
01/24/2024
Customer rented a vehicle with us. She signed our loaner agreement acknowledging that any issues endured by the customer is her responsibility. Two tires were damaged by the customer, so we charged her for replacement of those tires. We can provide the agreement upon request.
Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle and was not provided with the owners manual, audio manual and warranty manual. I have called and emailed the dealer with no response.I have outreached VW of ******* with no resolution. It's been a month and I just want the manuals that are important to my vehicle.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.