Business ProfileforLime Crime, Inc.

LimeCrime does not deserve even a half star rating. They do not stand behind their product and refused to do the right thing. I purchased their hair color tint at a local beauty supply store after checking the LimeCrime FAQ's, there was no indication this color would not work AND it was recommended by the beauty supply store who also checked the LimeCrime's website. After following LimeCrime's application instructions, the hair color did absolutely nothing. I spent almost $20.00 on their product and would have achieved better results using a $2.00 spray in hair color from the party store. The beauty supply store could not refund me for a product that I used. LimeCrime only placed blame on me for not purchasing their product through their website and the beauty supply store (who did nothing wrong). LimeCrime claims that since I did not make the purchase directly with them, that they do not have the money to refund back to me. The beauty supply store must have purchased this item from Lime Crime. Therefore, Lime Crime was already paid for this item. Lime Crime continued to argue, stating that the product did not work since virgin or natural hair is not as porous as bleached or processed hair so it can be difficult to take to the colors. Yet their FAQs say that their hair products can be used on a child's hair (who I don't think would be bleached or processed). It was LimeCrime's product and information (or lack of), that was at fault. Good business would have been to apologize and provide a full refund at my first initial contact. Instead, they made excuses and refused to provide me a refund. In my opinion, I feel they stole my money and can care less about their reputation. BBB Customer Review Submission Terms page could not be read:404, we can't find the page you're looking for. It may have moved or no longer exist.