Business ProfileforJustStorage

On 02/29/2024 I tried to make a payment on my account (#******** a Storage facility (Life Storage) located at *********************************************************. That facility has been taken over by JUST STORAGE. My payment was due 03/05/2024 (I always pay early). Because the new owners had not set up their billing system I was unable to make the payment online; which I have done for 15 months now. I called the location and was told it would take some time for the system to be up and running. They wanted my financial (card number) over the phone to make the payment. I informed them I was not comfortable doing so and would wait until their system was functional. My payment became late as their system took some time to be up and running. I made March's payment along with a FORCED charge of insurance coverage (of which I didn't have for the past 15 months.) Following my complete payment I went to retrieve my belongings from the storage locker before the next payment was due and was DENIED ACCESS to the premises. No one was at the facilty to assist me. Now we are into April and I have made ******* payment with another forced insurance charge and am STILL DENIED ACCESS to the premises; as I went there once again to retrieve my belongings and once again no one was at locale to assist me. I would have emptied the locker before ******* due date but because of denied access I was forced to make ******* payment. I notified an attendant (by phone) on the second attempt of being denied access and was informed she would pass on my situation to a manager. She did offer for me to go back to the locker and she would give me a temporary pass code to get in. Having to bother someone to take me as I don't drive I informed her that was not convienient. I want a refund of ******* payment and 2 forced insurance payments of $12.00 each. I would have emptied the locker before ***** had I not been locked out. These are the telephone numbers listed for the locale: ************** and **************