ComplaintsforNetwork Telephone Services Incorporated

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I found Network Telephone Service (NTS*Call merchant) billed my vanilla gift card on 2/6/22 though I never used the service from this company. I just found about this bill when I could not use the gift card for a purchase (lack of sufficient balance). I checked my gift card balance and found the bill from NTS*Call. I know it has been more than one year, but money is still money. Since I never used their service, I want my money back!Sincerely

  Business response

  09/19/2023

  Network Telephone Services (NTS) acknowledges receipt of this complaint filed with the Better Business Bureau by *********************.
  
  In the complaint Fnu  ******* raises an issue that he recently determined his Vanilla Gift Card was charged in February 2022 for a transaction that he does not recognize and that he now seeks a refund.
  
  Based on the lack of any specific information provided in this BBB complaint, no review can be provided on the background of the February 2022 transaction that is the subject of the partys complaint.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used a telephone service which has no disclaimer, company name or cowt upfront. The service was horrible I got a $300 bill and called Amex. They said to call the business.I called the business and questioned the charges. I was told I would get a call back.I got a call and the call dropped. 1 minute later, I get a voice-mail threatening me. The voice-mail was from *****************. When I ****** the number, it shows a ***************** but the guy is in the military. This company is using false names.Then I told the guy I recognize the charges after he explained what they were. He told me if I charge it back, he will release recordings to the police.All I want is the Charges refunded because of the shotty service and the scam of not telling fees upfront.In addition, when ***************** didn't like my reply he called me 9 times to talk trash.He started the call threatening to *** me but after his violations, he should be ready for a suit.

  Business response

  07/10/2023

  Network Telephone Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services.
  
  The charges directed to ************************* were the result of two separate calls made to the services on July 3, 2023 and July 5, 2023 respectively. To access the services, the caller presented for payment an **************** card ending in 2006. These calls both originated from the telephone number (954) 99x-xx99. Following these transactions, ************** contacted the customer service department on July 7, 2023 to inquire about the charges on his Amex statement. ************** called from the same telephone number from which the two calls to the services referenced above originated from. Following this July 7th communication, the ************************** contacted ************* to review the two call transactions. *** disputes **************** characterization in  this BBB complaint of the number of calls made to his telephone number, that company personnel ever talked trash to ************** or that any communications were less than professional. During the communications,************** confirmed he was the party who originated the two calls to the *** pay-per-call services.
  
  Following receipt of this BBB complaint, *** has issued a provisional credit of the Amex charges in order to conduct a detailed review of the two transactions. If the charges are determined to be indeed accurate, then the charges incurred for the July 3rd and July 5th transactions will be addressed directly with **************. If otherwise, ************** will be provided information on that outcome as well.
  

  Customer response

  07/11/2023

   
  Complaint: 20287830
  
  I am rejecting this response because:

  Amex will allow me to fight the charges as the service had no upfront cost and was shady.

  I do stand 100% confident in the # of calls made to my line. I also have voicemails as proof of the "trash talk" letter as the agent called from a personal number as well.

  I am requesting a refund to end this once and for all. I will not file further FCC complaints as well of resolved.

  
  Sincerely,
  
  *************************

  Business response

  07/24/2023

  The two transactions at issue in this BBB complaint have been reviewed. It was confirmed that ************** was the party who initiated each of the calls to the pay-per-call services.
  
  ************** is requested to contact NTS at its toll-free number at ************** in order to resolve the outstanding charges.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today, I received a letter from NTS regarding a past due balance of $258.49. I have never heard of this company until today and have no idea what balance they are speaking of. This letter was addressed to my parents home and I have not even lived there in 13 years. I believe this to be fraudulent activity and I would like all balances voided and to not be contacted again.

  Business response

  05/03/2023

  Network Telephone Services (NTS) through Cardholder Services operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge at issue involves a call transaction made to the pay-per-call services on February 4, 2023. The caller accessed the services by first presenting for payment a **** debit card ending in the four digits **** issued through ** Bank, NA. The call originated from the telephone number (502)30x-xx57. The charge incurred for the February 4th pay-per-call transaction settled on the **** card presented by the caller but the payment was subsequently charged back. A billing for the outstanding charge was sent to *************************.
  
  The caller to the service identified himself as ****** at the time of the February 4th call transaction. **************** also spoke with NTS on April 4, 2023 speaking from the same telephone number that originated the February 4th transaction.
  
  **************** is requested to contact NTS via its toll-free number ************** in order to address the charge for the February 4th transaction. The outstanding charge is valid and owing.
  

  Customer response

  05/05/2023

   
  Complaint: 19998823
  
  I am rejecting this response because:

  The phone number and bank card listed does not belong to me. This was evidently fraudulent activity with someone using my name. I will call in to the number as requested by NTS on Monday, May 8th to discuss this and once again request all charges be removed.
  
  Sincerely,
  
  *************************

  Business response

  05/08/2023

  
  Network Telephone Services (NTS) thanks **************** for contacting our company directly on this matter this week. The matter was reviewed and it was determined that NTS had billed the wrong ************************* for the February 4, 2023 call charge. NTS records will be updated and this ************************* will be removed from all future dealings on the charges.
  
  NTS apologizes to **************** for the confusion.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a "collections" notice from Cardholder Services representing Netwerk telephone services, **** for "pay-per-call" services. I have never had the credit card they refer to with the ending four digits (****) nor used a pay-per-call service. Apparently, from other *** complaints, they use a 3rd party research service to identify people and often receive erroneous information.I have received two letters from Cardholder Services, one dated April 3, 2023, stating that: "This notice is in response to a recent dispute we received regarding the transaction on your credit card statement billed for pay-per-call services.""As a result of your dispute, credit has been issued to your credit/Card account number ******************* by your bank. The following credit(s) have been issued."DATE. AMOUNT 03/28/2023 $889.44 "The disputed transaction(s) will be investigated, which may result in further action(s) to enforce the rights of the merchants and/or protect you as a cardholder from unauthorized use of your credit."I have received a second letter, dated April 7, 2023, stating that I had a charge of $889.44 for credit card XXXX-XXXX-XXXX-****, which I do now possess or have possessed in the past."The results of our investigation revealed that the charges that were incurred and credited to your credit card account are valid pay-per-call transactions. As the service provider, we are now invoking our right to collect the unpaid debt."I need to know the original name, date, phone number, and the bank or credit card used in this transaction to dispute the charge. *********************************

  Business response

  04/18/2023

  Network Telephone Services through Cardholder Services (NTS)operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly.
  
  The charges directed to ********************** were the result of fourteen separate calls made to the services. To access the services, the caller presented for payment a *********** Mastercard credit card ending in ****. Payment on these calls all originally settled on the credit card presented by the caller but these were all subsequently charged back by the issuing bank on the basis of card owner dispute. A direct billing of these charges was thereafter directed to ********************** based on a lookup service which identified her as the subscriber of one of the telephone numbers that originated the calls to the pay-per-call services.
  
  Following receipt of this BBB complaint, NTS reviewed the transactions and it has determined that the charges should not have been directed to *********************************. Instead it has been determined that someone fraudulently accessed the pay-per-call services using someone elses credit card. ************************ information has been removed from these transactions and this party will not be sent any further ********. There has been no reporting of these transactions to any credit reporting agencies and NTS apologizes to ********************** for this confusion.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a "collections" notice from NTS for "pay-per-call" services. I don't have nor ever have had the credit card they refer to (last 4 digits), nor have I ever used a pay per call service in my life. Apparently from other *** complaints, they are using some sort of 3rd party research to identify people and get erroneous information.

  Business response

  01/17/2023

  Business Response /* (1000, 8, 2023/01/09) */ Network Telephone Services operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly. The charge directed to Mr. ****** was the result of a call to the pay-per-call services that was received on November 2, 2022. To access the services, the caller presented a ******** payment card ******************************* The call originated from telephone number *************** The November 2nd call charge initially settled on the ******** card presented by the caller but then the charge was subsequently charged back. A billing of the charge was directed to Mr. ****** based on a third party lookup service which had identified this party as the subscriber of the telephone number that originated the November 2nd call to the pay-per-call services. Following receipt of this *** complaint, the transaction was reviewed and it was determined that Mr. ****** is not the responsible party for November 2nd charge. Mr. ******'s information has been removed from the transaction. There was no reporting of the transaction to any credit reporting agencies. In the event that Mr. ****** receives any subsequent billing in connection with the November 2nd charge, please ignore the billing as these were sent out prior to this correction being made. Consumer Response /* (2000, 10, 2023/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have received several letters from Cardholders Services and one from Spectrum Billing claiming I owe $19.99 plus Late Fees for pay-per-call transactions from Network Telephone Services P.O Box 4342 Los Angeles CA **********. The credit card they are implying I used I don't own. I have never used this service, I don't know how they got my name, and would like my name removed from this billing transaction. Someone has either made a billing error or is scamming me and possibly the Network Telephone Service Business. I have not made contact with any of the involved parties for fear of not knowing anything about the transaction and considering it to be a fraudulent attempt to scam me for money. Please help me get a resolution to this issue.

  Business response

  12/07/2022

  Business Response /* (1000, 5, 2022/11/21) */ Cardholder Services and Spectrum Billing Services operate a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly. The charges directed to ************ were the result of two (2) calls to the pay-per-call services that were received on August 22, 2022. To access the services, the caller presented a debit Mastercard ending in the four digits **** that was issued through Fiserv Solutions, LLC. From the call records, one of the calls originated from telephone number ************** and the second call originated from telephone number *************** One of the call charges was declined by the Mastercard presented by the caller and the second call charge initially settled on the Mastercard but was subsequently charged back. A direct billing of the charges was thereafter directed to ************ based on a third party lookup service which identified this party as the subscriber of one of the telephone numbers that originated these calls to the pay-per-call services. Following receipt of this BBB complaint, the transactions were investigated. It was determined that ************ is not the responsible party for incurring the August 22nd charges. ************'s information has been removed from these transactions and he will not be sent any further billings. There was no reporting of the transactions to any credit reporting agencies. SBS apologizes to ************ for this confusion. Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) It was determined that ************ is not the responsible party for incurring the August 22nd charges. ************'s information has been removed from these transactions and he will not be sent any further billings. There was no reporting of the transactions to any credit reporting agencies

• Initial Complaint

  10/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received a statement from Network Telephone Services for a charge of $39.98 for pay-per-call transactions. They referenced the credit card number *******************. This is not a credit card that I have in my name nor have ever had in my name. I have never used pay-per-call services. This is clearly not an accurate as I don't have nor have ever had a credit card with these numbers. This is a scam. I want a letter from Network Telephone Services clearly stating that there is no charge for pay-per-call transactions.

  Business response

  10/20/2022

  Business Response /* (1000, 5, 2022/10/14) */ Network Telephone Services Inc. (NTS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly by NTS. The charges directed to ********** were the result of two (2) separate calls made to the services on July 5, 2022 and July 9, 2022 respectively. The caller accessed the services on both transactions by presenting a ********** credit card ****************************** issued through ****** Bank Corporation. The first call originated from telephone number ************** and the other call from telephone number **************. Payment on both call charges originally settled on the ********** payment card presented by the caller but the charges were thereafter charged back based on card holder dispute with the issuing bank. Billing of the two charges were directed to ***** based on information provided in a lookup service which identified this party as the subscriber of one of the telephone numbers that originated the call to the services. Following receipt of this *** complaint, NTS will issue one-time courtesy credits for the total amount of both of these charges. There will be no further billings sent on these two July 2022 charges to **********. Consumer Response /* (2000, 7, 2022/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  03/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Network Telephone Services, Inc., a service I've never used or heard of, is trying to bill me for unspecified services. Their letters are opaque and obviously fraudulent-- they give no details of the services provided and they threaten to start collection actions immediately. I have never used this service. Network Telephone Services, Inc., is claiming I owe them $178.55.I also received a similar message from their sister business (same address), Spectrum Billing Services claiming I owe them $91.45. Both these bills are fake.

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/04/07) */ In connection with the complaints filed by Mr. *********** with the BBB to Network Telephone Services (see BBB Case *******) and to Spectrum Billing Services (see BBB Case *******), please be advised that these companies operate a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment for the services, then the party will be billed directly. The charges at issue involve five (5) separate call transactions made to the pay-per-call services between January 4, 2022 and January 14, 2022. The caller accessed the services by presenting for payment an American Express card ending in the four digits ****. These calls all originated from the telephone number **************. Four of the five charges originally settled on the American Express card presented by the caller but were later charged back on the basis of "cardholder dispute". The other remaining charge was declined by this AMEX card presented by the caller. All five charges remain outstanding as of the posting of this response. Direct billings of the above charges were sent to *********** based on a lookup service which identified this party as the subscriber of the telephone number that originated the five January 2022 call transactions. Further, in regards to the chargeback notification received from American Express, the name of the cardholder disputing the charges was given as ***********. When the above telephone number was called, the voicemail message also identified the name "***." These are valid charges and all charges remain unpaid to date. *********** is requested to contact the toll-free number ************** in order to review the details on these transactions and to resolve the charges that were incurred from this telephone. Consumer Response /* (3000, 7, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have the wrong *** *******. I do not have a telephone number related to (XXX) XXx-***** I've never had an AMEX ending in ***** nor have I disputed any charges related to this matter. The company has not demonstrated any connection between the person they are looking for, and myself. Business Response /* (4000, 9, 2022/04/20) */ Based on the information provided in this BBB complaint, the company will continue to research for the party responsible for incurring these charges. The records shall be updated and this *********** should not receive any further billings. There has been no reporting of these charges to any credit reporting agencies.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩