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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Have been trying to contact someone from the company for over a month now. Tried phone calls and leaving messages and also emails. No phone calls or emails have been returned. Beginning to feel this is a scam.Business response
11/18/2021
Business Response /* (1000, 5, 2021/11/12) */ This is alarming to hear and certainly not the experience you should expect from Coin IRA. Our Operations Manager has attempted to call you and left you a voicemail, and he has also sent you an email with our correct contact information. We would like to verify the phone number and email address you have been using to attempt to contact us to investigate further. We certainly value you and the trust you have placed in us and commit to resolving this issue to your complete satisfaction. Consumer Response /* (3000, 7, 2021/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called many times and no one ever answered the phone. I have left messages. I have sent emails. This is over the past month and a half. Not one response. If I would have received a phone call, message or email, I would have known it. The response from this company is complete garbage. They have my contact information and can call me or email me at any time. Business Response /* (4000, 9, 2021/11/15) */ I am Coin IRA's CEO. I assure you our customers are our first priority, and I am attempting to resolve the issue. Our Operations Manager called the customer at his phone number on record on Friday, November 12, 2021, at approximately 12:20 pm and left a voicemail with his call back number. He also emailed the customer on November 12, 2021, at his email address on record, and provided 2 phone numbers in the email, one for himself, and one for the customer's account executive. A copy of the email is attached. The Ops Manager called again today, November 15, 2021 at 11:38 am; the call rang twice and then went to the customer's voicemail, and we left another message. His Account Executive called the customer at 12:15 pm; the phone rang once and went to voicemail, and he left a message. We will continue to try to make contact with this customer to find out what phone number and email he has been using. We apologize for this customer's experience, and would appreciate the opportunity to ultimately determine the cause for this unfortunate event and to resolve it to his satisfaction, if he will allow us. Consumer Response /* (2000, 11, 2021/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by the company via a direct phone call on November 15th and spoke with a representative of CoinIRA. The representative that had originally set up my account and had provided support in the past is no longer with the company - but his voice mail and email were still active. This caused all the confusion. This complaint has been completely addressed by CoinIRA and I am 100% satisfied with the resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.