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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There is a charge on my credit card of $218.62. I haven't had interest in anything like this product, do I'd like to know how and why they charged me? I am an older grandmother with many disabilities, why on earth would anyone think I'd order such nonsense? Thank you for reading and I do hope I get refunded, along with never having this company on my bills again.
Business response
05/15/2024
We sincerely apologize for the confusion and inconvenience caused by the recent charge on your account. After reviewing your case, we have promptly processed a refund for the transaction in question. You should see the refund reflected on your account within the next 3 to 5 business days.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding and patience.Initial Complaint
01/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I Purchased a container of their whey chocolate protein for *****. When I received the container and opened it, it wasn't even halfway full? It's very deceiving to let someone think that they are receiving that amount of product when they truly are not. When I called the company to ask for a return shipping label, they told me I had to pay for the return shipping myself??? And Once they received the product then I would get a refund. Why should I have to pay to return your product??? Don't you stand behind your product or at least give a 30 day moneyback guarantee?? Not only is this product deceiving, it tasted absolutely horrible when I tried it. And to not handle the shipping cost to have your product returned is 100% unacceptable customer service.!! The shipping cost me $14.55 which I had to pay if I wanted to receive my ***** refund. I would like my $14.55 shipping cost returned as this is bad business! I am a business owner and would never treat a customer the way I was treated on the phone!! I DO NOT recommend purchasing from this company!!!!!Business response
01/23/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ******************************************************. We offer a 90-Day Money Back warranty on all Products purchased through our Website. Your warranty comes into effect on the day your Product is shipped from our fulfillment center, and expires ninety (90) days after the shipped date. You will be responsible for any shipping charges incurred in returning the Product(s). Your refund will be processed once your returned Product(s) has arrived at our shipping facility. Thank you for reaching out.Initial Complaint
11/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
see Attached document *************************************************************************************************************Business response
11/10/2022
Consumer Response /* (-5, 2, 2022/11/08) */ **See attached** Consumer Response /* (-5, 3, 2022/11/08) */ **See attached** Business Response /* (1000, 7, 2022/11/09) */ Thank you so much for reaching out to us about this issue. I apologize for your experience with our customer service team, and we want you to know we take these complaints very seriously. Our system shows your order was delivered and ready for pick up at your local post office as of 04/02/2022. We apologize for the distress you experienced trying to get your order. I have issued a refund in full today, this refund may take 3-5 Business days to reflect back to your account. We happy to help anytime and you are able to reach us ************************************************* . This is our correct contact information. Consumer Response /* (2000, 9, 2022/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
09/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of transaction: August 30, 2022 Name of business: THGH Partners LLC Amount of transaction: $49.95 (I believe this was registered as a recurring payment) Item involved: Power Life High Impact Endurance - 1 Jar I was charged $49.95 by THGH Partners LLC and this was paid using PayPal. The transaction I.D. was ***************** . I did not make this purchase nor did I authorize this payment. In fact, according to the receipt they emailed me, this purchase was made while I was asleep during the night. I have never heard of this company or their product. Upon receiving the receipt the next morning, I immediately emailed the company stating that I did not place the order or authorize the payment. I heard nothing from them. I have very bad knees and cannot ever engage in any high impact training. I would never have ordered this product under any circumstances. Today, I received a package containing their product. I am not sure how this happened. I will return it, but I need this payment reversed and if ,as I think, this is a recurring payment, I need to make sure no further payments are authorized to this company from my account. This same company created a recurring payment for my 86 year-old mother-in-law which we had to stop. I promise you, my bed-ridden mother in law had no use for this product. This company must be stopped from creating unauthorized payments from people who have not placed an order from them. Thank you for your help, ***********Business response
09/22/2022
Business Response /* (1000, 5, 2022/09/08) */ Hello, after further investigation I do see that the charge for $49.95 was refunded in full as of September 7th, 2022. You should see the refund back into your PayPal account within 3-5 business days. I have confirmed that there is no membership set up with this. Please let me know if there is anything else I could assist you with.Initial Complaint
09/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased power life product on line. Felt scammed soon after purchasing emails were sent to cancel order but no one contacted me. Tried to call and cancel no one available to answer phones. I want my order canceled. Refund back to my bank account.Business response
09/22/2022
Business Response /* (1000, 5, 2022/09/08) */ Hello there, I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.