Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company claims that they give you warranty but deny to use it when it comes to stuff they damages my pool plaster and tile was done and they messed up my lights and fountains Ive been going back and forth with them got tired of it and already paid for them for something that this company damaged! My plaster is all chipped and cracked and they blame it on pool chemicals when the complaint to the company was done not even 2 months after they finished my pool when it started cracking and chipping also with the tile it started breaking and falling with only couple months of installation what can I expect in a year or 2 is everything going to fall off? Worst company! Since the begining I wanted them to provide the start up of the pool because I knew they would want to wash their hands saying it was our fault for bad chemical start which my pool guy didnt want to start my pool since he noticed the cracks in there too and told us we were going to have this same exact issue with this company! Now they only want to fix tile because they blame us for pool start up! And they also want to give a limit to fix my pool when I have waited over a year for repair! Because they want me to sign and to remove my yelp comment is ridiculous!

  Business Response

  Date: 04/18/2025

  We appreciate the opportunity to respond to this matter and sincerely regret that the client is unhappy with their experience. From the beginning, our company has been committed to addressing all concerns related to the project and assisting the client to the best of our ability.
  
  We have made multiple efforts to resolve the issues in accordance with the warranty terms outlined in the original agreement. Our team has investigated the concerns raised and has offered repairs for the tile, which fall within the scope of our warranty. However, several of the issues the client is requesting repairs forsuch as damage believed to be caused by improper pool startup and chemical imbalanceare unfortunately not covered under the manufacturers or our workmanship warranty, as clearly stated in the contract.
  
  It is also important to note that we attempted to provide the pool startup service originally, but the client opted to have a third-party handle it. This decision, while completely within their right, limits our ability to take responsibility for certain outcomes tied to that phase of the process.
  
  We understand that the client is frustrated, and we truly regret that the experience has not met their expectations. Our goal has always been to work toward a fair resolution and we remain willing to honor repairs that are valid under the warranty terms. While we recognize the client's request to go beyond what is contractually covered, we are bound to operate within the limitations of our warranty and industry standards.
  
  We hope to continue communicating in good faith to bring this matter to a satisfactory conclusion for both parties.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/2024 All in 1 Remodeling came to my house and described a home improvement loan that I qualified for because I am a senior. The loan would have a low rate and I would also receive a rebate check for being in the program. This is what was decribed to me. It was a scam. The rate is not low and I never received a rebate check. The amount of work done does not equal what was charged. I've asked for an itemized invoice to understand the labor and material cost. As of today, they have not provided one. I was charged over $100,000. I explained I was on a set income. I did not know that this work was going to be financed between four different finance companies, all with their own interest charge and separate payments. All in 1 Remodeling gave me papers to sign to keep the work moving. I told them I couldn't see the small print beacuse of my diabetes and they had me sign it anyway. All in 1 Remodeling said they would bring the contracts I could read the next time they would be at my house. However, that never happened. The interest for the four different finance companies is 11%-12%. I believe they saw a vulnerable person and took advantage of me. The company started charging me before the work was done. I told them I would be able to pay in October ************************************ May 2024 and added late charges. They are constantly calling me. I want the total charged to be reevaluate and I'm reaching out for help.

  Business Response

  Date: 02/20/2025

  Dear Mrs. ******* ****,
  
  We sincerely appreciate you reaching out to share your concerns. At All in 1 Remodeling, we take all feedback seriously and strive to ensure our customers have a clear understanding of their projects, financing, and agreements.
  
  We understand that managing multiple projects and financing terms can sometimes be overwhelming, and we apologize for any confusion you may have experienced. Based on our records, each phase of your project was completed and verified through a recorded call with our office, confirming your satisfaction before any payments were collected. Additionally, your daughter, ********, was present throughout the process and signed as a witness to the work completed on your property.
  
  Regarding the rebate and government programs, our project managers explained that these incentives are offered through state programs designed to promote energy-efficient upgrades. However, we do not control or distribute these rebates ourselves. While we can provide a written invoice for your records and for submission toward any applicable rebate, we are unable to disclose specific material pricing beyond what is outlined in your contracts due to special agreements with our suppliers.
  
  All projects completed on your property were priced to include licensed coverage, insurance, and warranties. Copies of your signed contracts were provided to you at the time of agreement, but if you need additional copies, we would be happy to send them to you for your records.
  
  Regarding financing, these loan options were offered through independent third-party lenders as a service for those who requested them. We do not control the interest rates or terms provided upon approval. Financing agreements are established directly between you and the lenders, each with its own conditions and policies.
  
  We truly regret any distress this situation has caused and want to assure you that our intent has always been to help homeowners improve their living spaces while ensuring fair compensation for our workers.
  
  We would love to further discuss your concerns and explore how we can assist you. Please feel free to reach out to our office at **************, and we will do our best to help.
  
  Sincerely,
  Noa V. 
  Customer Service Manager 
  **********************

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22947228
  
  I am rejecting this response.

  
  I am providing you with feedback to ensure that you understand what has occurred during this project and the financial strain that I have been put in.
  
  The day that this witness form was signed, my daughter ********, was at my home to drive me to the market and it just so happened that ** and *** showed up and that is when she signed the one witness form. After that time,******** was not present for the other multiple home improvement projects, she is not responsible for me. The representatives came to my home every week and did not wait for my daughter to be present. The representatives of All in 1 Remodeling did not adjust their schedule to meet with me when my daughter was available. The representatives were named ** and ***. The paperwork that was signed by my daughter was at the beginning of this situation and my daughter was never provided a copy of that form either. I'm also requesting a copy of that witness form my daughter signed.
  Yes, each phase of this project was completed and verified through a recorded call with your office. ***, All in 1 Remodeling representative was coaching me while I was on this call. He was  telling me what to say and write during every step of this project. *** also took my phone during this process, opened my emails and suddenly I saw my signature appear and it was not my writing. I didnt understand what had happened. *** assured me everything was going correctly. I trusted him. I was scared that I would not receive the rebates if I didnt say what he wanted me to say.
  Concerning the rebate and government program, the project managers/representative (** and ***) misled me into believing that they would provide me with the rebates and all necessary forms. The project managers/representatives specifically informed me that I was preapproved for the rebates and discounts because I am a senior citizen and that is why I went forward with the home improvement program. The program managers/representatives, ** and *** consistently requested for my banking routing numbers and account numbers to have access to my bank account to deposit the rebates. I opened the account on April 5, 2024 and on May ****** I closed the account because the rebate check was never deposited. My bank also advise me to close the account to prevent fraud
  Copies of invoices were consistently requested throughout the progress of this project. Not being able to provide a written invoice that explains the allocation of the funds that were provided for this home improvement project is confusing to me. I am not requesting details about anyones specific payrate or specific material pricing. I am requesting an itemized invoice/statement that outlines how the funds provided to All in 1 Remodeling were allocated for the home improvement ************ in **********, I understand there are transparency laws. When a company is working with government programs, which you stated, California has specific regulations concerning transparency and itemized invoices/statements.
  I have tried to work with the finance companies from the start. I explained to ** and *** that I could not start the work on my home at that time because I had other obligations. ** and *** insisted that I sign the paperwork so I could be in the program and not miss out on the program's offers and rebates. I was assured that no charges would start until after October ****** because my son had just passed away and I needed to take care of things concerning his passing.
  Also,early on when I started dealing with the finance company, Foundation, I spoke with ****** about the high interest rates and the total cost. ****** instructed me to speak with the representatives of All in 1 Remodeling. I spoke with ** and ***. *** explained that the rebate check that is being provided would offset the final total price of the project and make it affordable for me. *** told me to open up a banking account and the check would go directly into my account. Im requesting that these loans be reevaluate.
  You stated all projects completed on my property were priced to include licensed coverage,insurance, and warranties. I never received any information about the licensed coverage or the warranties. I am requesting copies of the licensed coverage, all warranties and an itemized invoice/statement of the home improvement project.
  Dealing with this company has been overwhelming and I dont want your apology. Im asking for resolutions to the issues stated above.
  
  
  Sincerely,
  
  ****** *******-****

  Business Response

  Date: 03/26/2025

  Dear BBB Representative,
  I am writing in regard to Complaint ID #********, submitted by ****** *******-****. We experienced an internet issue in our office last week, which caused a delay in the timely submission of our response.
  Please be assured that we have been actively trying to contact the client to ensure he has everything needed, that all concerns are understood, and that he is satisfied with the work performed. We are also working to address any issues or corrections if necessary.
  Attached, please find our response to the client's inquiry.
  
  'Dear Mrs. ******* ****,
  
  I hope this message finds you well.
  
  Im following up regarding the concerns you raised and our previous correspondence.
  I understand that youve had a difficult time with the overall experience, and we truly regret that this situation has caused you distress.
  At All in 1 Remodeling, we are committed to working with you to resolve the issues youve outlined.
  
  We want to ensure that all your concerns are properly addressed.
  Weve made several attempts to schedule a meeting to go over the details, but weve not yet had the opportunity to connect with you via phone, site visits, or email.
  I understand that this may be a busy time, so please feel free to propose some available dates and times for a meeting that fits your schedule.
  
  Our goal is to ensure all of our clients are satisfied with our work and services, and we want to provide you with all the information you need, including the necessary paperwork for submitting to government/state rebates and any other details related to the project.
  
  Please let us know a time that works best for you, and wed be more than happy to arrange a meeting, either in person or by phone, whichever is most convenient for you.
  
  We are here to assist you and work toward a resolution that addresses your concerns. Thank you for your patience, and we look forward to hearing from you soon.
  
  Best regards,
  Noa V.
  Customer Service Manager
  **********************
  We ensure that all our work complies with the law and is supported by the appropriate documentation for the projects. Nevertheless, we always strive to ensure clarity and that the client is fully satisfied with the outcome.
  If there is anything further I can assist with, please dont hesitate to let me know. I am happy to provide any additional information or clarification.
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 17 2024 $23,750 total stated there was no down payment but did pay worker cash of $1,000 and $3,000 and given receipts for both but contract shows otherwise. Conned a disabled blind man to sign a contract when they said they would assist with contract. Put a lien on a house without the owners consent or notification to owners. All in one remodeling had the blind man open his email then signed the contract for him without his knowledge. Blind man was told they just needed his email to show him information. Reached out to company and they sent a field representative named *** who told me to take him to court because all in one remodeling is such a huge company that I would be wasting my time and money to attempt to sue. They are a traveling construction company scamming multiple areas from ******** to **********.

  Business Response

  Date: 12/26/2024

  Dear Ms. ****************** you for reaching out and sharing your concerns. We take all customer feedback seriously and are committed to resolving issues in a fair and professional manner.
  
  After a thorough review of our records, we have been unable to locate any transactions or agreements under your name or address. We kindly request for you to provide us with your full name and address in order to find your file in our system and assist you further.  
  We also request to see your copy of the home improvement contract to review and investigate the matter. 
  We want to emphasize that All In1 Remodeling operates in strict compliance with legal requirements and ethical business practices. All contracts are signed with proper authorization, including a wet signature, and we maintain detailed documentation for every project. Additionally, we ensure that witnesses are present when required or requested, particularly when accommodating disabilities if and when needed. 
  
  Regarding your claims of unauthorized actions or improper conduct, we take such allegations seriously. If any wrongdoing occurred, it would be against our company policy, and we would take immediate corrective measures. However, without specific details or supporting evidence, we cannot confirm or act on these claims.
  
  We encourage you to provide the requested information so we can proceed with a thorough investigation. Please contact us directly at [Phone Number] or [Email Address]. We look forward to resolving this matter promptly.

  Customer Answer

  Date: 01/10/2025

  I am rejecting the response from All in 1 AKA BTV construction inc . They claim they dont know who I am because they dont have a contract with me and my address wasnt used . They got my BLIND brother to sign a contract on my house on **************************************. I have spoke with different people including ****** L ( lead field Supervisor) telling me to just take them to court because they are a big company and Ill just be wasting my time and money. You can give them the Philippine address for reference and my brothers name - *********** ***** . Because I wasnt the one who they got to fraudulently sign a contract 

  Business Response

  Date: 01/14/2025

  Dear Ms. ****************** you for your communication and clarification regarding the situation at **********************************************************
  
  Upon reviewing our records, we did not find any documentation or contracts under the name "****** ****." While you mentioned being present at the original meeting, our records show that we only met with and signed the contract with Mr. ****** The records indicate that the individual who signed the contract and communicated with our project manager throughout the course of the project did not request any special accommodations. As mentioned in our previous correspondence, we requested that Mr. ***** provide the Power of Attorney (POA), proof of title, or approval confirming your authority to act on his behalf in this matter.

  We received this documentation late last week, after our initial response to your complaint.
  
  From our records, we understand that you were not present at the signing of the contract, as your name is not in our system. Additionally, had you been involved in the initial meeting, you would have been considered a witness to the agreement. Since this was not the case, we were unable to recognize your involvement or send personal information based solely on your name and request.
  
  It is important to note that, as part of our standard process, we ensure all clients are given the opportunity to review and fully understand the contract before any agreements are made. If any accommodations were needed, such as assistance in reading or understanding the contract, we are more than happy to offer support. However, we were not informed of any such request during the interactions with your brother, who also communicated with the project managers via text messages and made color selections during the project.
  
  Given the situation, we are finding it challenging to trace communication between you and our team. We do, however, want to assist you and resolve the matter without taking any further of your time.
  
  We remain committed to resolving this issue fairly and promptly.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  All In1 Remodeling

  Customer Answer

  Date: 01/23/2025

  I am rejecting this response do to inaccuracies. # 1 I never mentioned about being present at the original meeting . I was present with my blind bother after we filled a complaint and your rep *** met with us . #2 my brother did mention he was blind and thats why he receives social security. My brother did mention that we are *** owners on the property you worked on . My brother doesnt need a POA or to ask for accommodations . By knowledge of his blindness your company would know he couldnt know of what he was signing . #3 my brother didnt adopt a signature via email for financing. One of your workers had him open his email to pretend to help show him something and they signed for him . Therefore committing fraud. Your company says you will refund him *****. But he has yet to receive this . Im hoping to get this resolved soon with having incurring damages. Thank you again Better Business Bureau for trying to help us resolve this issue with one of your accredited business ****** ****

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: on or around November 11, *************************************************************************************************************************************** order to help low wage property owners; I am unable to insure that collected documentation for that Effeciency Proram is shown as CANCELLED and inactive and that all photographed documents Iincluding Driver Lisc. , does not remain of record on ANY system related to getting a quote for Services from All in 1 Remodeling ) as I was under the impression that the visit to my home was with both All in 1 and the Efficency being INCLUSIVE OF ONE COMPANY. An Active applicant is valid for ONE FULL YEAR, however the process was not completed BECAUSE I was unable to lift a freeze on my credit account with the Bureaus. Therefor the aplication would be in PENDING status until needed info was submitted. I choose to take this application out of a pending status and close this pending application and to have any attachments to this pending application to be closed/deleted immediately. I find it to be a violation of disclosure when a compy which has not been SUBCONTRACTED to be involved in the affairs of the ALL transactions related to the potential business transaction, as being a violation of DISCLOSURE. Now, I must find a way, BESIDES WORD OF MOUTH, that my personal documents have been purged by what is said to be an "Efficiency Program" which I ASSUME is Governmental.

  Business Response

  Date: 12/12/2024

  Hello, Thank you for bringing your concerns to our attention and allowing us the chance to address them.
  All in 1 Remodeling is not affiliated with or representative of a Governmental  Program. Any misunderstandings regarding this matter are sincerely regretted.
  
  Your application could not be finalized or processed due to an inability to lift a freeze on your credit account with the credit bureaus. We confirm that no loans or applications associated with your name remain pending. Following your request, we have also ensured that all personal data, documentation, and associated records provided during the application processsuch as photographs, drivers licenses, and any other submitted materialshave been permanently deleted from our systems.
  
  We take your concerns about disclosure and data handling seriously. The Company has not subcontracted or engaged with third parties outside its role in this matter. All processes related to the application and interaction were handled internally.
  
  In our efforts to resolve this matter completely and provide you with peace of mind, we have been trying to contact and meet with you to properly discuss a solution for both parties to be satisfied with. During this meeting, we can provide you with an official document confirming that your personal data has been permanently deleted and that no active applications or records remain associated with your name.
  
  Please let us know a convenient time to connect and finalize this matter to your satisfaction.
  
  Sincerely,

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company didnt have Spanish translator. Didnt feel they explained to me everything that was gonna be done.Lied about them changing all the ***** for the roof, but contracts states only 10% will be change.Was given two different loans, which I didnt know what I signed. And with 2 different companies.

  Business Response

  Date: 12/11/2024

  Thank you for bringing your concerns to our attention. We deeply regret any confusion or inconvenience you experienced during this process and appreciate the opportunity to address your concerns.
  
  We offer full Spanish-language contracts and provide a translator or Spanish-speaking representative when specifically requested by our clients. When such a request is not made, we ensure that all critical information is thoroughly explained before proceeding.
  
  The details of the work, including the percentage of wood replacement for your roof, are clearly outlined in the contract. We make every effort to communicate these details during the agreement process. As stated in the contract, no oral agreements are accepted, and we rely on the signed document to avoid any misunderstandings.
  
  To address your concerns more thoroughly, one of our senior field supervisors, who is Spanish-speaking, has been in contact with you to ensure we do everything possible to resolve any outstanding issues to your satisfaction.
  
  We value your business and are committed to providing you with the highest level of service. Thank you for allowing us the opportunity to improve and make things right.
  
  Sincerely

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2024 we had a representative for all in 1remodeling, project manager ****** ******* in our home. We agreed upon and signed a contract for a fence to be constructed surrounding our front yard. A $1000 deposit was required and given in cash to begin to process. We live in an *** housing development area. Which requires any home improvements to the outside of the house has to go through and be approved by the committee. The city of ******************* will not approve a permit for any kind of home improvements to the exterior of the house unless the *** has approved it. Mrs. ******* was advised of the *** requirements and provided the portion of the application needed to be filled out by them. The *** committee meets once a month which gave All in 1 at least two weeks to complete a drawing of the plot plan along with the measurements. As the deadline **** near, I contacted Mrs. ******* and reminded her they need to complete the application for the review process with the *** committee. After a few reminder, emails/text messages regarding the application I received a message from Mrs. ******* stating they were going to drop us as clients stating All in 1 had too much work, and our project was a loss for their company despite getting the approval from upper management during the signing of our contract. All of this information regarding her statement can be referenced via her text message. She related we would receive a full refund of $1000.00 in 7-10 business days with no penalty fees due to it being their decision. About a week later a representative from All in 1 came to our house with an Affidavit for us to sign in order to receive our refund. The affidavit had inaccurate information and statements regarding the cancellation of the work order for the fence. We refused to sign the affidavit due to the inaccurate information on it and was not given a refund. I have reached out on a few occasions since asking about the refund with no response.

  Business Response

  Date: 10/04/2024

  Dear Ms Valadez,
  
  Thank you for reaching out and sharing your concerns regarding your recent experience with All in 1 Remodeling. We sincerely apologize for any confusion or frustration this situation has caused.
  
  We appreciate your understanding as we work through this. We visited your home to process your refund and requested confirmation from your side to acknowledge that the contract was voided. We recognize that the affidavit contained some inaccuracies, and we want to ensure everything is clear and mutually agreed upon before proceeding with the refund and final cancellation.
  
  We have since spoken with you on the phone to confirm the cancellation from both sides, and we have scheduled a meeting with a supervisor to personally deliver the refund check. Our goal is to assist you as much as possible and to ensure that we resolve this matter satisfactorily.
  
  We understand that limitations can arise in projects, and when we feel that we cannot perform to the best of our ability, we prefer to refer clients to specialists who can better meet those needs.
  
  Thank you for your patience, and we look forward to resolving this issue promptly.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  roofers put a crack in the baseboard on patio, now out of code. ****** from company on july 10 stated they will not repair what they broke/dmged just like they had left debris, nails, wood etc and ****** said they will not. i have him on a recorded meeting that he was aware of. 2..have been threatened, lied etc to. 3. ********* came over and demanded i sign a paper before i receive a check of money they owed me. the paper was already signed but she got very agressive. She also demanded that i take down my complaint with CSLB. all of this is recorded for proof. 4. On july 11th they received the financing from my loan company , but yet on JUly 18t they put a lien on my house which is illegal, (per legal ) and they should never have put it on. They left garbage all over broke and stole items that was over ***** dollars. they also did not do a correct job on the patio, many weak spots with very thin wood. , board not braced, yet they used that as an excuse to charge an additional *******. they did bad job, open areas, wood not stableized, weak paneling. have nails wood etc. so much more have many pictures and videos . ALSO HAVE TEXT, VIDEOS, RECORDINGS OF THREATS, BULLYING, FRAUD ETC. Have tried to solve issues, damage etc with ******************************, ****, ******, and ******** regarding the threats, poor workmanship, lies, putting the lien on illegally, extortion that they committed to no satisfaction. i want them to repair the wood that they cracked on my patio. but ****** on july 10th said they will not clean up the nails, debris, or repair what they broke on patio making patio out of code.

  Business Response

  Date: 08/14/2024

  Thank you for your feedback. We apologize for the difficulties you've encountered and are taking your concerns seriously.
  
  We have addressed your previous complaint submitted through your daughter and are currently reviewing the issues. The behavior of our team members has been forwarded to HR for review.
  
  Please contact us directly to discuss the next steps and any further concerns. We look forward to resolving this matter promptly.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday June 11,2024 the company was initially coming out to our home to do an estimate on our backyard project. They called numerous times throughout the day to change times because the project manager was got delayed. The project manager arrives around 7 pm, he initially provided us with a huge quote but as negotiations were taking place so how we were able to reduce the quote substantially. We received a lower quote based on several factors, the main one being that the material that was going to be used was an overstock and there was no need to order additional materials because they already had in on hand. Demolition occurred on Wednesday June 12 and then nothing for a few days. A week went by and there was not much progress, we were told that the job would take 2 weeks to complete at most. We are now on week 2 of the project and they are finally finishing the demolition, then we receive a call for the project manager regarding the material. We were under the impression that they had the material on hand because they had an overstock, but somehow there is a delay and they needed to order it. On Week 3 is when the project is coming along, then the project manager decides to do something before consulting us. He explains that we needed to put in a draining system and that was going to be at an additional fee. The draining system was not brought up when the initial contract was written up. We had issues with the type of material and sizing that was installed, we were told that if we wanted to change it that would be an additional fee on top what was already installed. The project manager never consulted with us pricing regarding the drainage system he just made that decision without letting us know when it would be installed and how much it would cost. We decided to pay it (made a change order), there are more issues that occurred. We want to arrange to make a final walkthrough and fix issues, to provide final payment and they are threatening with legal action.

  Business Response

  Date: 08/05/2024

  Hello.
  First and foremost, I want to extend our sincere apologies for the inconvenience youve experienced during your backyard project. Its clear we fell short of your expectations, and this is not the standard of service we aim to provide. Your feedback is invaluable to us.
  
  Following our recent meeting, i was pleased to hear that our field supervisor addressed and resolved your concerns. We appreciate your patience and are committed to ensuring everything is to your satisfaction.
  
  Please feel free to contact us directly at ************ for any future warranty or service needs. 
  We value your business and hope to serve you better in the future. Thank you for your understanding.
  
  Sincerely,

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the business has made attempts to make things right. One thing I want to add is we are still waiting to receive the Warranty. This experience has been a difficult one but I would like to move forward. I hope in the future there is more transparency and communication when working on home improvement projects. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad hired them to build a deck. The contractor ***** came to house as he was watching my dad struggle to get into the house ***** suggested we have a ramp instead of step's we did go with the ramp. But the ramp was only 4 feet long and steep incline my dad was having difficulty time walking up it, when the man D came and collect the finally payment my 89 year old dad told him that the ramp was to steep that was 6-11-2024.. the contractor sent the same guys that build the deck to look at it on June 30 2024 .That was the last we heard from them I have tried to get a hold of ***** contractor by text. He told me that when the builders give him a price to extend the deck he will contact us . I don't think we should have to pay for the 4 more feet to be added because ***** is the professional builder and he should have known that it was too steep that's his job not ours . well that has not happened yet the next text I sent ***** was 7-9-2024 he states he's out of country for 10 days and his worker has been sick for week and half. I think it's the contractors fault but my point is we are left with a steep ramp that needs fixing before my dad ends up falling. It's sad to watch my dad struggle with this. The deck turned out nice we are pleased with that part , just the ramp. It seems like we are put on back burner since we have payed .

  Business Response

  Date: 07/23/2024

  Thank you for bringing your concerns to our attention regarding the ramp construction at your father's house. We sincerely apologize for any inconvenience or difficulty your father has experienced.
  
  We acknowledge that the ramp's current design does not meet your expectations or your father's needs. Please rest assured that we take this matter seriously and are committed to resolving it promptly.
  
  Today, our project manager met with you to discuss the issue, and we are pleased to inform you that the repair will be addressed this week. Our team will ensure that necessary adjustments are made to the ramp to improve its usability and safety.
  
  We understand the urgency of this situation and will follow up with you on Saturday evening to ensure that the repairs have been completed to your satisfaction and that your father's mobility concerns have been addressed effectively.
  
  Once again, we apologize for any delays or inconvenience caused. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
  
  If you have any further questions or concerns, please feel free to contact us directly. Thank you for your understanding.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BTV Constructions DBA ALL IN 1 Remodeling was solicitating at my door. They stated they were doing local work and wanted to know if we would be interested in doing cement as it would be cheaper since they bought in bulk. We agreed to get an estimate and the representative offered us financing. We were CLEAR that we did not want to finance if it was going to cause a lien on our home as we are looking to refinance in the next 6 months and need to be free from all liens. The contractor assured us that it was 100% unsecured. Other than we were over priced in the work that they did and its already chipping on our cement work, its been 6 months and we are in the process of refinancing and it has now come to our attention that it is a lein on our home! They were deceptive and did false promises now affecting the process of refinancing our home for a lower interest rate. I spoke to 3 different people on the phone to confirm it wouldnt be a lien and they all said no, and now that my lender is doing our refinance it shows as a lien.

  Business Response

  Date: 07/17/2024

  Dear ***************************,
  
  I hope this message finds you well. My name is **** and I am reaching out to address the concerns you've raised regarding the recent services provided by BTV Construction DBA ALL IN 1 Remodeling.
  
  First and foremost, I want to express our sincere apologies for any inconvenience or distress this situation has caused. Your satisfaction is of utmost importance to us.
  
  Upon reviewing your complaint, we understand your frustration with the unexpected lien on your property. We have promptly investigated this issue with all relevant parties involved, including our vendors and the third-party financing company, to rectify the situation swiftly. I can confirm that none of our records indicate any lien placed by our company or associated vendors.
  
  We are currently uncertain as to the origin of this lien and apologize for any confusion caused. We assure you that all our vendors have been paid in full and have not placed any liens.
  We are committed to assisting in resolving this matter and ensuring the lien is addressed promptly. I kindly ask that you send us a copy of the lien documentation. This will enable us to determine its source and take appropriate action to address it.
  Should you have any additional information or concerns to share, please do not hesitate to contact me directly at ************. Your feedback is crucial as we work to resolve this issue and prevent similar incidents in the future.
  
  Sincerely, 
  Noa V. 
  Customer service Manager