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ComplaintsforDeluxe Air, Inc.
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Upon install of our new AC unit, no permits were pulled. I contacted the business to figure out why not and we were told that we chose to do this job with out permits. This is not true. There is also not documentation of us declining. He then had a company out to do the duct test and then I was told to contact the city. When I contacted the city, they have no permits on file. I reached out to the business owner of deluxe air multiple times as well as my husband and we have not heard anything back. We have sent emails, text messages, and spoke with the front office to leave a verbal message. Still nothing.Business response
01/31/2023
We do have a contract with a third party company to perform Title 24 certification and pulling building permits, there was a missed understanding and by mistake they did not pull permit but They are working on it it will be ready if few days. Just confirmed with them.Customer response
01/31/2023
I am rejecting this response because:no one from deluxe air has informed me of any of this. I have not heard from them at all. If this is true, why have I not received a call from deluxe air explaining this.Business response
03/24/2023
Here is the all the paperwork requested that has been sent to ***************************. By third party company that performs all of our Title 24 test certification and pull permits from city.Not sure what this lady is trying to do.Please let me know if you need anything else from me.Kind Regards*********************
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Contact Information
10 N East St Ste 210
Woodland, CA 95776-5922
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.