ComplaintsforOC Fitness Source Inc
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought the "EWOT Altitude ****************** 10LPM Oxygen Concentrator" on February 26, 2020. It advertised on its website that it produces Oxygen with 95% concentration. However, I did measurements and it could produce at most 76% Oxygen concentration. On April 22, 2020, I emailed their support regarding this issue. *****************************, their support manager, responded and said their supplier Mr. ***Yu *** would call me. Mr. *** and I talked a few times in 2020. He essentially said that he didn't want EWOT to advertise 95% but they still did. He said that I didn't need 95% pure Oxygen and 75% is sufficient. When I told him that 95% was why I bought the machine, he said he couldn't do anything because it was during Covid and everything was locked down. I've been waiting patiently. I wrote to ***************************** again on June 2, 2021 but never heard back from her. Right now, they are still posting 95% on their website. https://www.ewot.com/collections/maxx-o2-systems/products/maxx-o2-altitude-system-altitude-10lpm-oxygen-concentrator. Please help resolve this issue.Thank you.
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Contact Information
21520 Yorba Linda Blvd #G315
Yorba Linda, CA 92887-3762
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.