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Find a Location

Hiit Box has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hiit Box

      3960 Prospect Ave Ste. F Yorba Linda, CA 92886-1775

    Business ProfileforHiit Box

    Subscription Boxes

    Current Alerts For This Business

    Alert:
    In November 2021, BBB investigated the business practices of Hiit Box. This investigation was prompted by consumer complaints and reviews. These complaints and reviews allege that the business does not fulfill monthly subscription services, and does not respond to consumer inquiries. 

    On November 24, 2021, BBB reached out to Hiit Box via email to request and address the following information:

    - Please provide BBB details regarding how the business fulfills their subscription service.
    - What steps must a customer take to ensure that all subscription boxes are delivered?
    - What steps does the business take when consumers do not receive their monthly delivery?
    - Please provide BBB with your most up to date contact information.

    As of December 2021, the business has not responded to BBB’s request. 

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers subscription box services. 

    Business Details

    Location of This Business
    3960 Prospect Ave Ste. F, Yorba Linda, CA 92886-1775
    BBB File Opened:
    1/9/2020
    Years in Business:
    5
    Business Started:
    1/29/2019
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. owner/manager, Associate
    Contact Information

    Principal

    • Mr. owner/manager, Associate

    Customer Contact

    • Mr. owner/manager, Associate
    Additional Contact Information

    Email Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/01/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I had a subscription with this company to receive a monthly box of fitness products in the mail. I originally received it as a gift and decided to renew with a 3 month subscription in October 2021. On October 1, 2021, I paid $162.00 for the renewal of a 3 month subscription via PayPal. I never received any products since. I attempted to contact the company through the contact form on their website and it said the form was closed. I attempted to email them using the email address posted on the website and my email came back saying it had been blocked. There are no other ways listed to contact the company. I would simply like a refund of my $162.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrea C

    1 star

    08/23/2021

    Stay away! This is a scam. I paid for 6 boxes upfront. I received the first one and was satisfied with it. 2nd box came with a duplicate item. Still did not complain because I was overall OK with everything in the box. The duplicate item was a pair of headphones. It all went wrong with the 3rd box. I received a see through set of pajamas and 2 bars. I thought for sure there was a mistake. So I emailed. They claimed the Pajama set was a workout set worth $70. The set wholesales for less than $5 and retails for around $12 and is a lounge set. Its not a workout set at all. At that point I canceled my membership. They still owed me 3 boxes. 4th box was shipped very late and included a the same pair of leggings I received in box 2 and super random things. My 5th box was to come in July. Its now August 23 and I have not received it. My emails have gone unanswered and when I posted on their ******** page about when July was to ship, they deleted my posting. They do delete ALL negative posts and comments. I am owed 2 more boxes and at this point I am sure they will not ship them. Just stay away. They are a total scam and will just take your money.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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