ComplaintsforTrident Investment Corp

• Initial Complaint

  02/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have made many unsuccessful attempts to address the violations outside my home on Peppermill **. On a daily basis there is a lot of disturbance which happens on Peppermill which violates rules e.g. people honking their horns, parking backwards in spaces, residents in guest spots. This makes our home less livable and leaves the residents dealing with this few options. Parking enforcement is not my job as a resident though it becomes a distracting daily issue. Repeat offenders have done this for years. There are cameras posted around our street though I don't know if they are used.

  

  Business response

  03/04/2024

  We acknowledge receipt of the complaint filed with the Better Business Bureau regarding the disturbances and violations occurring on Peppermill Ct as reported by the resident who lives at ******************************* As the management company, we work at the direction of the ***** of ********* and are responsible for overseeing the homeowner's association (***) regulations in the community. We take the concerns seriously and are committed to addressing them promptly.
  

  The Association apologizes for any inconvenience caused by the ongoing disturbances in the neighborhood. We assure the resident that we are actively taking action to address several present violations you have highlighted. This includes reinforcing our parking regulations, conducting nightly security patrols to monitor and enforce compliance, sending compliance and enforcement notices, and exploring additional measures to mitigate disturbances effectively. Furthermore, the camera system is currently non-operable and the ***** will be discussing its repair so it can be utilized moving forward. 

  At any time, owners may contact management regarding any violation of the Governing Documents so the Association may respond accordingly. Date, times, and photos are requested. Please rest assured that we are committed to fostering a peaceful and harmonious living environment for all residents in the community. We appreciate the resident's patience and cooperation as we work to resolve these issues strategically.

  Should you have any further concerns or require additional assistance, please do not hesitate to contact management directly. We value feedback and remain dedicated to ensuring the satisfaction of the members of the *** community.
  

  
  

  Customer response

  03/21/2024

  I am rejecting this response because: 

  The issues continues with repeat offenders abusing our hoa/commons, I sense there may be retaliation as well, as a week ago someone chipped the window of my ******** parked in my driveway, this is only one of many other incidents of residents, neighbors who have done other act of property dammage, to my car in previous examples, and other incidents where I have been prompted to call local law enforcement, who only respond to some of these issues, reminding me that this is private property, hence my complaint.
  

  I do not want to do law enforcement work foisted on me either as I am disabled.

  J

  
  

  

  Business response

  03/21/2024

  We are sorry to hear of the ongoing issues you've been facing within the ***/commons area. Your concerns are taken very seriously, and we understand the frustration caused by these repeated incidents of property damage and potential retaliation. To best serve you, please contact management with the specific violation complaints so follow up can be made. You can send photos of any perceived violations to ******************************************************** with the date and time of the violation so disciplinary letters can be sent to the owners who are out of compliance with the *** rules. Unfortunately management is unable to control crime in the area which is left to the appropriate authorities. However, if an owner in the community has been identified as being involved in crime within the community, the *** will make contact with them.
  
  Ensuring the safety and well-being of our residents is our top priority, and we are actively investigating these matters to identify and address the root causes of these problems. We are actively tagging and towing vehicles as well as calling owners to disciplinary hearings for violations. We want to assure you that we are committed to creating a safe and harmonious community environment for all residents. We will be reviewing our security measures to address any issues promptly. We appreciate your patience and cooperation as we work towards resolving these issues. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
  
  Sincerely,

  
  *******************************, Portfolio Manager
  Trident Property Management
  ********************************************************** 

  Customer response

  03/29/2024

  J ******

• Initial Complaint

  05/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rented a property though Trident at *************************************************************. Due to Trident not properly taking care of smoke damage at the property, I opted to break my lease. I had reach out to the property manager, *******, inquiring about the cost of the fees to break the lease via email. She provided me with the cost of the fees. She told me that the tenant placement fee was $395. Upon receiving my final move out cost, Trident is charging me $495 for the tenant placement fee. I reached out to Trident regarding this and asked if it could be corrected and provided a copy of the email of ******* stating what the fees were. Upon responding to my email, ******* attached a copy of my lease agreement and stated that I am responsible for paying the fees. In the lease agreement, it doesnt provide the cost of the fees. She also stated that perhaps she misspoke. ******* entirely disregarded that I intended to pay the fees, but was asking for the fees to be corrected due to her misspeaking. Trident has not done anything to correct this, but instead, reminded me that I am responsible for paying the associated fees. The resolution I am seeking is that they adjust the fees accordingly to what ******* communicated to me prior to turning in my notice to vacate the property. ******* didnt address this prior to me being charged a higher amount. If this amount was provided to me, I would be okay with paying it. I dont even care about getting the refund of $26, which is the cost that would be refunded back if the tenant placement fee was adjusted to $395. I am concerned that I am being forced to pay this fee because if I dont, they will send it to collections and damage my credit.

  

  Business response

  05/20/2022

  ******************** inquired about the fees involved in breaking her lease and I replied via email.  I misspoke about a recent fee increase that was imposed on our clients.  She requested the fee to be reduced to the amount that I quoted in error.  My response to her was to display the that since she had decided not to fulfill the lease term obligation, that per her rental agreement, her responsibility was to pay the fees that were actually charged to the Landlord. 

  I would like to be clear about the fact that neither myself nor any other staff member was dishonest to ******************** about the fees.  The information regarding the tenant placement fee was provided to ******************** in error.  In an effort to be fair I have taken the steps to adjust the tenant placement fee to the quoted price in the email of $395.00.  Updated information will be sent to ******************** via the ******************************************************************************************************************************** Manager 

  Customer response

  05/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  I appreciate your willingness to correct the amount that was given to me in error. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩