Business ProfileforJohn's Mobile ATV/Jet Ski Repair

May 15th I contacted a business to get my watercraft serviced. The business I contacted couldn’t fit me in, in the time frame I needed so they unknowingly to me sent me a tech that I thought was their business to come and diagnose my watercraft. However, a few days later I found out that “his” tech he sent took on my watercraft service through a whole different company, Johns Mobile Atv repair AND watercraft repair. When John came on May 15th he diagnosed my vehicle and decided to go ahead and take apart my watercraft. The whole time he never once used any of his tools. He had my husband going through our tool box to find what he needed. Being a “Mobile repair” he wasn’t very professional with having tools for his service. He took a fuel pump and charged a labor fee and partial part payment that day. May 22nd he received the part. May 23rd he contacted me and said he ordered the wrong part and that the right part was being sold at $400. May 27th after thinking about the whole situation. I told John to order the part. I Zelle’s him the money upfront so he can order. From May 27th to June 5th John disappeared. Now as a customer that’s expecting a professional I was left to feel like I was taking advantage of and frustrated. June 10th came and John texted me to say he was in jail. It took him until June 15th to come by and install the part with help this time. And he finally had his own tool. Then there was a rubber seal he needed to order. June 17th he came by himself to install the rubber piece and he was here for 20mins then walked off the job. Leaving my watercraft half gutted still. I believe a professional if he no longer is capable of performing a job, the customer should atleast get a complete refund of a job not completed. Then to also find out he has been working on my watercraft uncertified too. This has been such a stressful experience with this unprofessional ego driven company. I am requesting a complete refund.