Business ProfileforPet Scene

I have gone there several times without any issues, however the last time I went they had cut my dogs dew claw at the root of the nail. I did not notice the cut until I got home and there was blood all over my floors. When I went back and spoke to the owners mother she had said they said the cut wan not from them and tied to say the dog got it caught on something in the car. They tried to stop the bleeding but eventually they said I should go to the vet. I took my dog to the vet and there was was a clear laceration above the nail near the root and the vet said this regularly happens when they lift a dog's leg to cut the fur. The vet had to remove the dew claw. I took the vet bill back to Pet Scene and they refused to pay the vet bill for $274 but they did refund me the $113 for the grooming. The first time I took my dog back after the cut happened the owners mother was not helpful and was visibility getting impatient with me when I trying to see what happened and had refused to let me speak to the groomer on what happened. and said they were trying to run a business. I would recommend when you go to thoroughly inspect your dog before you leave to make sure everything is done the way you want and to check for any injuries. I am disappoint they told me to go to the vet and then refused to pay the bill, but I appreciate that they refunded the money for the grooming. I will not be going back there ever again.