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Find a Location

Joshua Tree Chrysler Dodge Jeep Ram has 1 locations, listed below.

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    Business ProfileforJoshua Tree Chrysler Dodge Jeep Ram

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    57909 29 Palms Hwy, Yucca Valley, CA 92284-5817
    BBB File Opened:
    11/16/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 304170 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Went in for a stearing rack and pinion and a check-up on a wheel bearing. Just purchased this car 5 years ago and bought the lifetime *** care warranty for 3500. From this dealer. Dropped my vehicle off Jan 8 and told them specifically that it is the only work we want done. Late February rolls around, so I give them a call to get an update because I received no updates and no estimates. They said they had parts on order. So fast forward to to march 7. They call me saying they have good and bad news, they say they wanna buy out my car for 6000 and I can use it for a purchase of a new car!!!!!! I'm like, what are you talking about? They said work estimates exceeded my cars value they canceled my warranty and can't perform any work? I call my warranty because I'm so confused because I haven't even been given any work estimates on the specific 2 things I brought my vehicle in for. The warranty company told me they submitted a claim for over 8700 in repairs and canceled my contract immediately, and I can't do anything about it. I call back the dealer, and nobody apparently has a legitimate story, I didn't sign anything for 8700 worth of repairs. I had to get my vehicle towed out of there march 8, I would not sign the documents they had typed up which I had never seen previously because the failure to communicate with me for the 2 months. They refused to give me my keys even though I had owed nothing because nothing was done with my vehicle. I had to call the sherrifs department to finally get them to give me my keys because they wouldn't give me my keys until I signed whatever false information they had typed up. This is a very bad situation, absolutely unexpected and unbelievable. I now have to seek legal assistance to help me because this dealership is absolutely refusing any wrongdoing.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rodolfo M

    1 star

    04/29/2024

    After nearly 18 months I STILL have not been able to redeem the maintenance package they sold me under the premise of being universal and redeemable at any ram dealership. I After being ignored and shined on my salesman, finally got a hold of me and apologize for ignoring my Numerous attempts To contact the dealership to rectify the situation. He Stated that he did not know how to fix the situation and that the head of accounting ******** would be helping me from here on out and contacting me shortly. That was over 12 months ago. I still cannot get a hold of ********. I still cannot get a hold of my salesman. The managers are never in and I can only really get patched through either to Voice Mail or to the secretary and then I immediately transferred to Voice Mail. There have been 0 attempts to try and contact me to rectify the situation. I am at my wits end and after having waited so long for the situation to be rectified, I cannot go any further in good faith and I have to let the public know what kind of business this dealership is really providing. Everything was great during the initial sale. 2 days afterwards the dealership actually had me drive back to re-sign paperwork because of a clerical error on their part. I have yet to receive my reimbursement or been able to redeem my maintenance package and at this point I feel like I have been robbed over $58,000. For anyone reading this, Please avoid this dealership.

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