Business ProfileforBig O Tires

My boyfriend took my car to Big O tires, they were to mount 4 brand new tires and change the oil on my 2019 Subaru Crosstrek. While waiting for my vehicle, the technician working on my car didn’t tighten the oil filter down before firing up the engine and it resulted in oil all over my vehicles exterior, engine compartment and inside in my car. Not only did the shop manager **** fail to notify us of the issue right when it happened, he failed to tell the truth the shop owner and they claimed it was only a tiny oil spill on the floor of their shop. The owner of the shop failed to disclose the severity of the spill until after charging our business card for over $500. She knew if she would have disclosed what actually happened to my vehicle, we would have refused to pay for service! My boyfriend brought my car home smoking from all the oil burning in the engine compartment. There is oil leaking into my paved driveway I now have to clean. My vehicle is not operable until it gets professional degreased and cleaned and ensured there isn’t a fire hazard I am in. I had to rent a vehicle to take myself to and from work while my only vehicle (the Subaru) is getting decontaminated and insurance adjusters review damages. I returned to Big O tires less than 24 hours after they rendered service and demanded a refund and explained to the owner I had to rent a car and call off work to deal with this situation. She replies to me that all of this is a big overreaction. The owner then proceeds to call the sheriffs on me for “trespassing” so I respectfully removed myself from the property, which I had been on for approximately 2 hours prior waiting for her return from “errands” as told to me by the manager of the shop. I waited for the sheriffs arrival in my vehicle in front of a neighboring establishment and gave them a statement and asked for a report number to look up police report in the foreseeable future. I am appalled with how I was treated as a customer of this company