At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 5630 Ward Rd, Arvada, CO 80002-1310
- BBB File Opened:
- 11/9/1993
- Years in Business:
- 40
- Business Started:
- 4/30/1984
- Business Incorporated:
- 2/23/2001
- Accredited Since:
- 12/23/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Sonsio International Inc
- Hours of Operation
Primary
- M:
- 6:00 AM - 5:30 PM
- T:
- 6:00 AM - 5:30 PM
- W:
- 6:00 AM - 5:30 PM
- Th:
- 6:00 AM - 5:30 PM
- F:
- 6:00 AM - 5:30 PM
- Sa:
- 6:00 AM - 2:30 AM
- Su:
- Closed
- Business Management
- Mr. David R Jones, CEO
- Contact Information
Principal
- Mr. David R Jones, CEO
Customer Contact
- Mr. David R Jones, CEO
- Additional Contact Information
Fax Numbers
- (303) 736-1115Primary Fax
- (303) 736-1115
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
20 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
JESSICA C
07/24/2024
![](https://m.bbb.org/prod/ProfileImages/d1b6b387-1139-447c-b799-f649f88e16b8.png?tx=w_46)
Sonsio LLC Response
07/30/2024
July 19th,2024, ******* called in to our customer care center to file a report of damages on the 2024 Silverado.
She Indicated on the call that there was a dent with paint damage located on or near the tailgate of the vehicle. Our CSR advised paint damage is not repairable though the *** process. Instead, the repairs will require a body shop as the affected area will need to be painted. See below for coverage, limitations, and exclusion section of the customer contract:
Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Coverage:
Paintless Dent Repair (***): provides coverage for unlimited removal of certain dents and creases from the Covered Vehicle using Dent Wizards *** repair process. Each *** repair covers the removal of any dents and creases that do not exceed 3.25 x 2 (approximately the size of a traditional credit card)within an area located on a single panel of the Covered Vehicle.
Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Limitations:
E. Paintless Dent Repairs: 1. *** is limited to steel or aluminum body panels. 2. *** repairs are subject to accessibility (e.g., an area within 3/4 of a door edge is not accessible). *** is limited to the cost of reconditioning, rather than replacement. 4. *** repairs will only be provided if the repair can be made using the Dent Wizard *** process. 5. The Administrator shall have sole discretion in determining if a repair can be made. All *** repairs must be completed by a representative authorized by the Administrator.
Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Exclusions:
D. PAINTLESS DENT REPAIR DOES NOT PROVIDE COVERAGE FOR THE FOLLOWING: (1) ANY DENTS OR CREASES THAT HAVE PUNCTURED THE ***** OR RESULTED IN VISIBLE PAINT DAMAGE; (2) REPAIRS TO ANY AREA OF THE COVERED VEHICLE THAT IS NOT A STEEL OR ALUMINUM BODY PANEL (E.G., BUMPERS); (3) THE REPLACEMENT OF ANY PARTS; (4) ANY DAMAGE THAT REQUIRES REPLACEMENT OF BODY PANELS, OR SANDING,BONDING, OR PAINTING; (5) HAIL OR ACORN DAMAGE OR ANY OTHER PERIL COVERED UNDER YOUR COMPREHENSIVE AUTO INSURANCE POLICY.
Result
We informed ***************************** on July 19th that the damage was not covered. We explained that being paint loss, it cannot be repaired using the paintless dent removal technique. Instead, the repairs require a body shop as the affected area will need to be painted.
We understand ******** frustration and disappointment regarding the denial of the claim,particularly given that this was her first claim with us. As a gesture of goodwill, we are willing to set up an in person visual inspection to assess the damage further.
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