Business ProfileforMile High Decks & Hardscapes LLC
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues, customer service issues, billing issues and advertising issues. Regarding service issues, consumers allege poor quality, delayed or incomplete work. Further, consumers allege that the business did not Follow through with promised timelines and failed to finish work following property demolition resulting in consumers being fined for improper construction, materials and dumpsters left on their property by the business. Consumers also allege a lack of communication by the business regarding progress and allege that when a response was provided the business offered excuses or failed promises regarding the completion of work. Regarding billing issues, consumers allege that they are required to pay 50% of the payment upfront, though work is delayed or incomplete. Additionally, consumers allege that the business failed to respond to refund request or failed to give agreed upon refunds. Lastly, consumers allege that photos of completed work on the business’s website are misleading and indicate that the photos are not of work performed by the business.
On October 11, 2017, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of November 08, 2019, BBB has had no response.
Additional business information
On October 13, 2021, Better Business Bureau contacted Mile High Decks & Hardscapes LLC concerning an advertising claim found on its website, http://milehighdecks.com/. Specifically, the company claims:
"Book now! 10% off through the end of February! "
"Permits & Inspections and 2 Year Warranty"
"About the owner 'Since 2000, he has managed the design and construction of nearly four hundred residential single-family projects that had a cost ranging from $50,000 to nearly $2 million. Ryan has spent the last 19 years of his career in outdoor and indoor construction.'"
"The Company is fully insured, maintaining continuously in effect General Liability, Non-Owned / Hired Auto and Worker’s Compensation insurances. Our sub-contractors are also required to carry the same insurances."
"Mile High Decks & Hardscapes has a “client first” focus It is a commitment to client service that flows from our teams work experience in residential and commercial construction and, especially, from the bachelors and graduate level education we require. We believe in putting the client first requires a high level of communication and dedication to making the building process pleasant and satisfying."
Use of stock photos in their company’s portfolio makes it seem like the photos are the company's work.
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
Retailers can advertise sales where they are offering a significant reduction in price for a limited period of time. At the end of the sale period, retailers can, in good faith, convert the sale price to a new regular price if they no longer claim savings.
When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money-back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
The illustrations and overall layout of advertising should enhance the consumer's understanding of the offers and accurately represent the featured products and services.
In addition, BBB was unable to locate the company's contractor license.
Despite written requests, as of October 27, 2021, Mile High Decks & Hardscapes LLC has not responded to BBB’s request for revisions and clarification in its advertising.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising
At-a-glance
Related Categories
Overview
Decks
Cedar Decks
Composite Decks
Mahogany Decks
Pressure Treated Decks
Deck Ceilings
Metal Ceiling
Vinyl Cieling
Wood/Composite Cieling
Railing Styles
Aluminum
Composite
Glass Channel
Kitchen/Bathroom/Additions
Additions
Attached/Detached Garage
Room Addition
Bathroom Remodel
Kitchen Remodel
Outdoor Lighting
Pergolas, Trellis, Overhead Structures
Pergolas
Outdoor kitchens & Outdoor Living Spaces
Roofing
Siding
Business Details
- Location of This Business
- 10512 W 75th Ave, Arvada, CO 80005-3846
- BBB File Opened:
- 9/19/2017
- Years in Business:
- 8
- Business Started:
- 4/6/2016
- Business Incorporated:
- 4/6/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses
- Business Management
- Mr. Ryan Richmond, Owner
- Contact Information
Principal
- Mr. Ryan Richmond, Owner
Customer Contact
- Mr. Ryan Richmond, Owner
- Additional Contact Information
Fax Numbers
- (720) 475-1810Other Fax
Phone Numbers
- (720) 580-3325Other Phone
- (720) 475-1810
Customer Complaints
0 Customer Complaints
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