Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

171 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a check from jnd legal administration because they are outsourced from Navy Federal to issue payment when they close your account. I had a savings account with Navy Federal and the account was closed Navy Federal sent the money to this company for the company to send me a check so this isn't about settlement money this is about my own personal physical money I was in my savings account. Anyways they sent me a check that's dated for November 8th 2024 I did not receive this check until March 2025 and written on the check void after February 8th 2025 so I was already getting a check in the mail that I couldn't use. I went to Navy Federal to try and figure it out they said I had to take it up with them my family got covid pneumonia I had a really sick child so it's only been this past couple months I've been able to really get on top of it. Not only was there no one I could talk to when I called there 800 number I was told to send an email which I did asking them to possibly reissue the check because again this is my money not some lawsuit litigation or anything this is my money. And I was told they cannot reissue this payment and that was all they said they didn't tell me why or how to fix the problem. So this company basically is stealing my money because this isn't a check for any class action lawsuit at all. This was a check that was my personal money being sent back to me and they are refusing to reissue payment for a check I received long after it was already expired. So if anyone can help me help this make sense I'd really appreciate it
Business Response
Date: 11/25/2025
************************* (****)determined that certain individuals, including Ms. ****** had violated their Membership Agreements. Consequently, **** closed these individual accounts and engaged ******************** (JND) to distribute specific funds following their instructions and guidelines. Per ****'s direction, a check for $352.07 was issued and mailed to Ms. ****** which included a three-month void date. ******** neither cashed the check nor requested a reissue until almost a year after it was sent. Although a process existed for timely reissuance, that timeframe has long expired. *** must adhere strictly to ***** instructions and is not authorized to establish independent procedures or distributions of funds. This includes the directive that all uncashed funds are to be transferred to the appropriate state.
Customer Answer
Date: 11/25/2025

Complaint: 24168602

I am rejecting this response because: when I received the check long after it was already void I went to Navy Federal and was told no issue at having a check reissued. There was no time restraint given. Having to deal with a child in the hospital with covid I had pneumonia things were out of my control. And after writing your company and laying out all the information I was told flat out we can't reissue this check that's it that's all you said nothing more than that. There was no explanations I was just told that you guys are keeping my money.
But can we look at the fact that I didn't receive the check until after it had already been void. So was that done on purpose? So that you guys could just keep my money? Why didn't I receive that check in November like it was dated? Why didn't the check get issued when Navy Federal contacted your company? I was told nothing that was written in your reply here. And if it needs to be turned over the state then hurry up and do it so I can get my **** money you guys have kept it from me long enough

Sincerely,

******** *****
Business Response
Date: 12/03/2025

As previously noted, ************************* (****)determined that certain individuals, including Ms. ****** had violated their Membership Agreements. Consequently, **** closed these individual accounts and engaged ******************** (JND) to distribute specific funds following their instructions and guidelines. Per ****'s direction and instructions, a check for $352.07 was issued and mailed to Ms. ***** on November 8, 2024, which included a three-month void date. *** cannot speak to the claim that the check that was mailed on November 8, 2024 was not received until March 2025.

JND is simply unable to reissue the check at this late date. The established directive provided that all uncashed funds were to be transferred to the appropriate State. The funds are not retained by JND or NFCU.
Customer Answer
Date: 12/04/2025

Complaint: 24168602

I am rejecting this response because
All I know is that Navy ******************** sent the funds to you, so I'm aware that they do not have my funds. And if you don't have them then where the h*** is the money because the state doesn't have it either. Your company was trusted with my money which makes you responsible for it. You say you can't speak for the fact that I didn't get the check until it was already expired, and I can't speak for the fact that you supposedly send it to the state.
And not to mention the fact that there is zero communication. If this had been laid out in the email that I previously sent to your company I might not be so upset. However when I laid out my fax I was just sent an email saying we just can't reissue this payment. I wasn't told why I was just told it can't be reissued. Like terrible customer service communication skills here. I was not given any form of communication as to where my money is I had to complain to the BBB to get any kind of response out of your company. So please provide me with proof as to where my money is so that I can go collect it properly. Cuz if you had sent the check to me on time and I cashed it on time with the money have been there? So I would like proof please as to where my money is and where it was sent. Because obviously Navy Federal doesn't have it and supposedly you do not have it so can I please see proof that you sent it to the state. And which state I'm going to assume ********** because that's where I live that's where the account was opened and closed.
Sincerely,

******** *****
Initial Complaint
Date:11/09/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an email in February 2025 about my BCBS settlement amount. As of November 2025, *** yet to receive it.
Business Response
Date: 11/12/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. Ms. ******* has received her determination notice. The Claim determination notice email provides a link which allows Claimants an opportunity to review the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield. This is not the Claimant's "settlement amount".

Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Initial Complaint
Date:11/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/17/2014 I received an email from the Equifax Data Breach Administrator that I was eligible for an additional payment from the Settlement. I was given instructions on how to redeem your additional payment, however when I clicked on the link it stated Code has already been redeemed. I didnt redeem the card. Somehow, they gave me the wrong code because when I contacted their redemption company I was told the following on 9/5/25:"BHN Support <**********************************>CS15545578 We researched through our system with your name, address, email address, and phone number; Name: ***** ***** Phone number: ************** Email address: ****************** however, the system does not show any record that has been issued to you.Therefore, we kindly recommend contacting the sponsoring company so they can confirm with you if the card was already submitted by them.JND contact information:Email: [email protected]"This has been going in circles. Since the beginning of 2025, I have talked and written to many of the staff and the last person I spoke to on 10/30/25 was a supervisor ******** and she informed me that she was escalating my issue to her supervisor and I would get a call in the next couple of days. I have not heard from anyone.Additionally, I was told that a check was being processed to cover this gift card, however, I received another email from the "Equifax Data Breach Settlement Administrator" on 10/30 stating the following:"Per your request, we attempted to cancel the virtual pre-paid card issued for your Pro Rata settlement benefit to be able to reissue it in the form of a check. However, we were informed by the pre-paid card servicer that the card balance was already in use, therefore, we are unable to reissue in the form of a check."I don't know who has used this card, but according to the pre-paid card service they have no record that it was me. I have copies of all these emails if you want them. Thank you.
Business Response
Date: 11/19/2025
This matter has been resolved.

Customer Answer
Date: 11/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:11/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a claimant in the Blue Cross Blue Shield Antitrust Litigation settlement as well, for which JND Legal Administration (JND Legal Holdings) is the designated settlement administrator. My claim was submitted in a timely manner and accepted, but despite the settlement being finalized long ago, I have yet to receive any payment or meaningful update. For four plus years, the status of my claim has remained listed as "In Review," with no estimated timeline or communication from JND. Repeated attempts to contact them via the official settlement support channels have been met with automated responses.I am demanding full accountability and transparency in all activities *** has performed as a result of the class action settlement since the court orders were finalized in December of 2024, and prompt payment. The settlement website's information is woefully inadequate and unacceptably vague, as it has been for the last four years. I am demanding nothing less than full transparency and accountability from *** and prompt payment, and I will reject any claims to the contrary that appropriate measures were taken by ***. You were mandated by a court order to manage the payout funds and ensure they were distributed "in a timely manner". This was not a suggestion, it was a court order. If **** handed you $2.67 billion as is stated on your settlement website in a timely manner, I guarantee you can distribute the funds that, and I cannot emphasize this enough, DO NOT BELONG TO YOU in a timely manner as well. These actions constitute violations of fiduciary and escrow obligations under applicable state trust law, potential contempt of court for failure to comply with a settlement distribution order, and deceptive business practices as prohibited under 15 U.S.C. 45(a) and parallel state consumer protection statutes.Credible reports and ongoing investigations suggest that the company may have engaged in improper retention of claimant funds and potential kickback arrangements
Business Response
Date: 11/12/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. Ms. ******* has received his determination notice. The Claim determination notice email provides a link which allows Claimants an opportunity to review the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield.

Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Customer Answer
Date: 11/12/2025

Complaint: 24105369
I am rejecting this response because:
JND has consistently failed to adequately address demands for transparency and accountability, including with this response. The claim status on this account has been "in review" for well over four years now, and it is abundantly clear that this response was nothing more than a copy*paste afterthought. You have incorrectly addressed me as "Ms." * I ask which gender you believe a masculine first name is typically assigned to. I will continue to reject these responses until the federal lawsuits investigating ***, Angeion, and ************ are adequately resolved and addressed in court.

Sincerely,

Mr. ******* *******
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business is handling a multibillion dollar settlement and after 5 years there have been no payouts yet. The speed at which they are processing claims is outrageously slow. The payout should have begun a year ago.
Business Response
Date: 10/21/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. Ms. ****** has received her determination notice. The Claim determination notice email provides a link which allows Claimants an opportunity to review the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield.

Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Customer Answer
Date: 10/22/2025

Complaint: 24025996

I am rejecting this response because: The claims process is taking far longer than necessary. Larger settlements have been processed and distributed in less time than since I received my claim determination email.

Sincerely,

****** ******
Initial Complaint
Date:10/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When are they going to resolve the **** claims payout? This has been in progress for years. We still have no information as to when we can expect to be payed back.
Business Response
Date: 10/14/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. The Claim determination notice email provides a link which allows Claimants an opportunity to review the Total Premiums Paid and/or Total Administrative Fees Paid, according to the records of Blue Cross Blue Shield. If the Claimant disagrees with those amounts, they may dispute them.
Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this company is Not providing the promised pay out from the bcbs class action settlement. Their staff told me within a couple months, that was early spring 2025, i would get my pay out and still nothing. they asked me how i would like my money. i said debit card. they are earning interest on the funds i should have received and not doing their due diligence and ethical responsibility to get the funds to me and others after winning the lawsuit. they are forcing a situation where all of us class action settlement winner/recipients will consider filing our own class action on them. they are a bait and switch.
Business Response
Date: 10/08/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. This Consumer has received her claim determination notice and she has requested to be paid by ecard.

Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Customer Answer
Date: 10/08/2025

Complaint: 23988397

I am rejecting this response because: this does not answer the question at all and is just a rehearsal and copy and paste of what is on line. when are the payouts coming?

Sincerely,

****** ******
Business Response
Date: 10/17/2025
For clarity, NO payments have been made to date and at this time we cannot provide a specified payout date. We will update the settlement website when we have more information.
Claim determination notices are now being emailed on a rolling basis. Ms. ****** has received her claim determination notice, and she has requested to be paid by ecard. However, Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, NO distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Initial Complaint
Date:10/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Iam a claimant in the Blue Cross Blue Shield Antitrust Litigation settlement as well, for which JND Legal Administration (JND Legal Holdings) is the designated settlement administrator. My claim was submitted timely and accepted, but despite the settlement being finalized long ago, I have yet to receive any payment or meaningful update. For four plus years, the status of my claim has remained listed as "In Review," with no estimated timeline or communication from JND. Repeated attempts to contact them via the official settlement support channels have responded with passive aggressive responses like, this takes time, you need to be patient. Four years is long enough to be paitent. This level of delay and lack of transparency is unacceptable for a professional claims administrator tasked with managing a court-ordered class action distribution. If this issue is not addressed promptly, I will escalate my complaint. I request a clear update on the status of my claim and a payment date. Allot of us are living paycheck to paycheck and could use the money, but then again, JND enjoy digging their proverbial boot on the necks of the claimants. We would like our settlement checks mailed at some point!
Business Response
Date: 10/03/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. This Consumer has received her claim determination notice and she has requested to be paid by ecard.
Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Mm
Initial Complaint
Date:09/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a claimant for BCBS settlement and filed a claim and I have yet to receive my check. I have read that the settlement has now gone thru all appeals and no check has been sent to me.
Business Response
Date: 10/01/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No.2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement.On June 24, 2024, the Supreme Court of the United States denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.
Class Members who submit valid claims may receive a cash payment from the Net Settlement Fund. The deadline to file a claim was November 5, 2021. Ms. ******** did not file a claim in this matter.
Customer Answer
Date: 10/02/2025

Complaint: 23954325

I am rejecting this response because:
I have a claim that was made in 2021. I emailed ****** R because I had a jpeg but it looks like I couldnt resize it from the phone. So Im sending the email with the attachment as a follow up.
Sincerely,

**** ********
Customer Answer
Date: 10/02/2025
Dear BBB,
I am responding to your email and rejecting the response that I havent filed a claim. I have filed a claim online. I have kept the card and have filed it before Nov 5 2021.

**** ********

Business Response
Date: 10/14/2025
To BBB -- On October 7, 2025, you asked that " Please review this matter and advise us of your position within 7 days of the date of this letter. "
Customer Answer
Date: 10/14/2025

Complaint: 23954325

I am rejecting this response because:
a claim that was made.
Sincerely,

**** ********
Business Response
Date: 10/16/2025
As previously stated, our records do not show that Ms. ******** filed a claim. We have reached out to Ms. ******** by email asking for additional information. However, she has not responded.
Customer Answer
Date: 10/17/2025

Complaint: 23954325

I am rejecting this response because:

Sincerely,

**** ********
Initial Complaint
Date:09/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** settled an agreement for 2.6 BILLION dollars to reimburse subscribers for a certain time period. This money was turned over to *** to disperse in 2021. All court challenges have been denied for this class action in June of 2024. *** got paid 100 Million dollars out of the settlement, Lawyers-700 Million and they still have not sent the money to us-the true plaintiffs. *** gives scripted answers, has been slow rolling premium verification notices for 9 months, had 4 years to prepare to disburse these funds and someone is making a whole lot of money on the 2 BILLION dollars they have been sitting on for 4 years.
Business Response
Date: 10/01/2025
JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

Claim determination notices are now being emailed on a rolling basis. Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute.
Customer Answer
Date: 10/01/2025

Complaint: 23951450

I am rejecting this response because:
They need to give us an update on where in the process they are.
What percentage of people do they have left to send premium notices to?
Are they going to hire more people to get this done?
Please be patient? Its been 4 years since the deadline to register has passed-16 months since all appeals were finaled.

Sincerely,

***** ********
Business Response
Date: 10/10/2025
We don't have a date yet for sending payments. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************). As previously noted, we won't begin sending payments until we have reviewed all claims and resolved disputes.

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