ComplaintsforArvada German Garage
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Complaint Details
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Initial Complaint
04/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my 2017 ***** XC-60 in for an oil change ($150), engine tune-up ($500), and battery check ($150), so basically just routine maintenance. I picked the vehicle up after three days and the turbocharger blew less than 1/4 mile down the road. *******************, the garage's owner, told me that the turbocharger was already "going" (which seems like something that would have been evident during the tune-up I paid for) and it was simply an unlucky coincidence that it happened immediately after being serviced by the garage. I had the vehicle towed to a dealership who confirmed that the turbocharger had blown, likely because it was full of excess or possibly improper oil (which seems like something that likely happened during the oil change I paid for). The cost to replace the turbocharger alone is $3,400, and I also have to pay a towing fee and for the necessary week-long car rental while the faulty work is repaired.In sum, I paid Arvada German Garage $800 so I could then pay nearly $4,000 to fix what they broke.Business response
04/24/2024
The customer brought their 2017 ***** ***** in for routine maintenance, including an oil change, engine tune-up, and battery check. We completed the requested services as documented. Notably, the customer did not mention any issues with their turbocharger. Our focus was solely on addressing the concerns communicated by the client. Subsequently, after discussing with the dealership's manager and technician, it was determined that the turbocharger was deteriorating. It's essential to clarify that the oil service and the quality of the oil were not factors contributing to the turbocharger's condition. See attached document of work performed by Arvada German Garage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.