Business ProfileforColorado Hay Company

1)Date of purchase and amount? 7/27 3:10 pm Inv **** ********* 2)What was wrong? Our horses did not like the 1st load of hay that we bought from 4R Ranch and the delivery times kept changing and we decided to cancel the 2nd load that we ordered on 7/27 3)Date when we informed company of issue and their reply ? 8/24/22 by phone I cancelled the load that was not suppose to be delivered un the following week and I spoke with several people about our concerns. The owner called me to ask why we were unhappy and I told her.4)Date we requested refund ? 8/24/22 5)How many times and dates that they stated refund was sent? I called on 9/8 and they said it had been mailed,I called on 9/28 - they emailed on 9/28 emailed on 10/3 called on 10/4 emailed on 10/7 called on 10/21 6)What documents we signed regarding the refund? None all by our phone conversation *** ordered the first load on 7/21 They told him it would be delivered on Aug 10. We paid this on 7/25 I requested that the hay be weighed and they said they would. This was part of my agreement for ordering a second load. I wanted both loads weighed. We ordered another load on 7/26 and paid on 7/27. They said that would be a couple of weeks after the first load 8/13 They called to tell us the load would be here on Monday or Thursday 8/15 or 8/18 It did not show up until later that week or the first of the next week (I will confirm with ******) When the hay was delivered they shorted us 13 ***** (***** and ****** said the ***** seemed very light.) They said it was a communication error with the driver. The delivery date for that was set for 8/25 They no showed and sent an email that they did not come because of the rain. They said they would redeliver it on 8/27 They did not show up until 8/28. On 8/24 I called to ask where the scale ticket was that I requested when I made arrangements for payment They said they did not weigh it like I asked. At that moment ******************** and I agreed to cancel the second load due to all of the confusion and our horses wouldnt even eat it. The owner called me back to see why I cancelled and I told her and she said ok and they would return our money There was no mention of cancellation fees or when they would do this.They are basing the fees they took out of our refund on the shipping cancelation The ship dates were always a moving target and they didnt honor the first scheduled delivery The second delivery was more than a week away when the order was cancelled.I do have several emails and notes to back all of this up.