Business ProfileforGood Buy Gear, Inc.

I bought a used stroller, per description it's in a perfect working order, clean but may have minor stain. they have 14 days return policy. The stroller arrived 5/28 dirty, smells bad with a dysfunctional folding mechanism (requires several attempts and usually 2 ppl to fold it). Requested a return the same day just to find out what a scam they are running.14 days return policy but they don't response during weekends or holidays, this isn't mentioned in the website, i requested the return 5/28, the first response was 5/30, no reply on 6/1&2, technically the first week is gone without any results, this is a dirty tactic to stall time.they ask for videos but their server keeps rejecting the email because the video is "too large", my phone is 5y old and i have to take 4 different 8 second videos and send them separately eventually the person stated that she didn't see one of them "the most important one off course" so i had to send it 2 more times. another dirty trick to stall time The person who handled my case, who declined to identify herself as a manager/owner/employee even when i asked 3 different times, declined the return because the folding mechanism was acceptable for her. the product description was "perfect working order" but reality wasn't even close last dirty trick, they offer another return method with extra money called return assure, which allows return for any reason, but they don't mention it's a third party company and will charge a huge fee for shipping, my $196 purchase costs $125 shipping plus $25 for the policy! It's misleading and dishonest advertisement. Also, this policy allows ONLY 7 days for return which less than the original return. while the company stalls you end up losing it or accepting the huge fees.This company is using dirty tricks and tactics, dishonest and incomplete description for the return policy, delaying responses on purpose.