ComplaintsforReStoreCo Inc

• Initial Complaint

  11/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This vendor was hired by a contractor who had caused water damage to my property. He came onto the property with a contract saying "it was only to gain legal access, and the contractor was financial responsible. Since this initial misrepresentation, RestoreCo has continue to engage in bad business practices. After finishing work, RestoreCO, ****, has been harassing and threatening me over an inflated bill he submitted to my insurance company. After the contractor declined to pay, I filed a claim with my insurance company. They paid the bill, $19,787.58, and indicated that there was a portion of the bill ($8438) that was double charged by RestoreCO. **** continued to call, text and email me that I had to pay the remaining $7441.91 or he was going to file a lien on my property, send me to collections and then try to foreclose. He is doing the same to at least 3 other tenants in my building who suffered damages owing to the construction contractor. My insurance has provided a detailed account of the double charges and inaccurate charges totaling $8438.00. These inaccuracies have been provided to RestoreCO by my insurance, by me, and also by the other tenants in my building. ****, RestoreCO continues to harass and lie to all of the tenants/owners without effort to resolve the situtation.

  Business response

  11/08/2023

  We were hired to work on this unit due to a flood from an above unit. Originally we were told the contractor would be paying for this but it was later found there was a collapsed drain line and now the building itself is filing a liability claim. This was a large commercial loss with 5 units that were flooded. We responded in the middle of the night and immediately took action. We have only been paid for 2/3 of the services provided. Because of that we have sent in an intent to lien to protect ourself as the customer refuses to pay us or combat her insurance company who is committing bad faith and refuse to pay our invoice. The customer signed our contract that she would pay our invoice regardless of whether her insurance company covered the bill. The contractor that flooded the building said he would pay us and that is not what we told the customer. 
  Now she has committed theft of services and is refusing to pay the $8000 balance owed. Once we are paid in full we will remove the lien. It sounds like the insurance from the building may pay the balance. However as our invoice is past due we had to file a lien until paid in full. 
  we delivered on all services as promised in an emergency fashion and now we are not being paid for our services. 

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