Business ProfileforModBox Storage

We are currently renting Unit **** at your ******, ** location of ModBox Storage. We have had numerous issues over the past several months. We had been renting our locker for more than three years without incident but recently we have had a host of problems. In several areas the fencing is not secure and has fallen or is missing entirely. On numerous occasions we have gone, and the back gates have been left open. The property is not being maintained and there are no onsite staffing hours.On August 29. 2022 we went to our locker and found that it had been broken into and ransacked. The Officer ***** that responded called ModBox and told them about the break in at our locker and another one two lockers down. ModBox did not come and fix the broken lock plate so that we could secure our locker until two days later. We had to call again several times to get it fixed and had to drive to the locker to see if it had been replaced and the call center was unable to tell us if it had been fixed. During that time that the locker was unsecure we found other peoples items in our locker that were not there originally. According to Officer ***** there have been several break ins at this facility and they have not been able to get security tapes. The contents of our locker were covered in dirt and debris due to lack of fencing and maintenance of the property. We had to throw out several suitcases and other items as they were destroyed by the dirt and debris.You advertise this storage facility as being clean and secure when it is neither. When we went to the locker yesterday and opened it up, we saw a mouse running in the locker. We quickly looked and saw mouse droppings in the locker as well. There is no food nor anything that would attract mice into our locker. In three years, we have never had an issue but now we have a mice infestation due to lack of maintenance and extermination of the property.