Business ProfileforThe ROAR Center

I follow a financial influencer named ******* ****** on Instagram. In December 2022, he promoted a sponsored 100+ millennial trip to Israel scheduled for November 2023 (***********************************). The trip, organized by ******* ****** and facilitated by "ROAR Tours Inc," cost $4700, with an additional $350 for travel insurance through AIG. On 1/9/2023, my best friend and I registered for the trip, opting for a payment plan of two equal installments (3/25 & 6/25), completing the payment in full by June 2023. Unfortunately, on 10/10/2023, due to unforeseen work obligations, I had to cancel my participation in the trip and could not disclose the specific reason to the traveling group due to my clearance level and nature of my job. However, I was able to provide an unclassified work letter (which was needed for the insurance claim). Around the same time, the situation in Israel escalated, leading to the eventual cancellation of the entire trip by the traveling group (ROAR Tours). On 10/20/2023, a zoom conference call was conducted by ROAR Tours and ******* ******, addressing updates, insurance claims, airline information, and the cancellation of the trip, officially confirmed on 10/25/2023 due to unforeseen circumstances. Instructions were given to those with insurance to follow specific procedures since the policy covered certain circumstances. On 11/1/2023, a message from ROAR Tours (Point of Contact: Renee Hill) indicated that El Al airline would reimburse $1,500 for airfare (minus a fee). Numerous attempts to contact ROAR Tours and ******* ****** for guidance, updates, and a refund have gone unanswered for months. Additionally, efforts to file a refund claim were repeatedly denied by AIG, citing exclusion clauses related to the timing of insurance purchase and war-related circumstances. The lack of communication has added to my frustration and concern of fraud/scam and any assistance your division can provide will be greatly appreciated!