ComplaintsforRevenue Enterprises, LLC

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****** REGIONAL HEALTH SYSTEM, I do not have a contract with REVENUE ENTERPRISES LLC, they did not provide me with the original contract as i requested.

  

  Business response

  07/15/2024

  Revenue Enterprises is contracted with your original medical care provider to collect
  an outstanding debt. We have reviewed your account and have processed a full
  verification of debt. This verification was mailed to you on
  7/12/2024. You have ***** days for this information to reach you and for
  you to review the data.  If you have any questions you may reach out to
  any of our agents, M-F 8:00 a.m. to 5:00 p.m. Mountain Time at **************
  or via email at ***********************************  Thank you.

  Customer response

  07/15/2024

   
  Complaint: 21946924
  
  I am rejecting this response because:
  I have not received any validation
  Sincerely,
  
  *********************

  

  Business response

  08/08/2024

  Revenue Enterprises mailed the validation of debt for your account on 7/12/2024. This verification was sent to the address listed on your account . If you did not receive your validation, you are advised to call Revenue Enterprises or your healthcare provider to update your address in our system to ensure your mail is able to reach you. For your convenience, we have sent your account validation to you via encrypted email. This email was sent on 8/1/2024. Please open and view the email to see the validation of your accounts. If you would like a physical copy of the validation mailed to you or have any additional questions, you may reach out to us at ************ 8am- 5 pm MDT M-F.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  .To whom do you think I owe this debt and what amount do you claim I owe? I will need the name, address and account number for the creditor, in addition to the amount owed. If this debt started with a different creditor, I will need the name, address and account number for the original creditor, the amount owed and the date when the debt was transferred. 2.Please provide a valid basis for the debt, such as the original contract between me and original creditor. Tell me the date the debt became delinquent and the date the last payment was made. 3.Provide me a copy of the last billing statement from the original creditor. If any fees or additional interest charges have been added to that statement, explain how those fees or additional interest charges are permitted, either by the original contract or by law.

  

  Business response

  06/14/2024

  We appreciate this request for more information on the account. 

  We pulled together all of the requested information on the nature of this account as requested and mailed the information directly to the address provided on file with our office on 6/5/24.  We have provided full verification of debt on all accounts in our system for this consumer.  The verification includes all of the name of original creditor and proof of debt.  All balances on the accounts appear to be balance after insurance payments for healthcare services.  

  If the consumer has not received these verifications of debt notices mailed on 6/5 and more sent for other accounts for the consumer on 6/10/24, we ask that she contact us directly at ********************************** or ******************************* so we may more fully converse with her fully regarding these matters and answer any questions.  

  We do apologize for the tardy response on this complaint.  We wanted to ensure that the verifications were pulled and sent.  

  Thank you.

  *************************** - VP of People and Compliance 

• Initial Complaint

  05/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid the bill by Revenue Enterprises LLC for my TriCore bill and TriCore is still sending me a bill saying that it was not paid. Revenue Enterprises got the check and cashed it on June 21, 2023 but TriCore is saying I still owe them. Revenue Enterprises needs to inform ******* that it has been paid to clear my account.

  

  Business response

  05/22/2024

  We reviewed this complaint and verified the payment shown was posted to the account at Tricore on July 2023.  This account is paid in full.  The date on the statement included by **************** was March 2023.  This account has a $0 balance.  Thank you.  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable with *******************. I do not have a contract with Revenue Enterprises, LLC, the original contract as I requested

  

  Business response

  04/22/2024

  Revenue Enterprises reviewed the complaint and found that this information was not reported to his credit bureau as noted and we have since mailed the consumer a full verification of debt including copies of documents outlining the amount owed.  Please let us know if we need to do anything further on this matter.  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ********************. I do not have a contract with Revenue Enterprises, they did not provide me with the original contract as requested.

  

  Business response

  03/22/2024

  We appreciate the opportunity to respond to this complaint. Revenue Enterprises is a collection company that contracts with healthcare providers to notify patients of outstanding bills, answers questions, and helps to create a payment plan to resolve these balances.  Most of the time the accounts in our system are due to co-payment, co-insurance and/or deductible applied to claims by a patient's insurance company after processing a medical claim.  

  In this situation I did request that our Dispute specialist to mail a separate Validation of Debt on the account found so that the consumer can review this information to identify the debt, and/or provide any additional information to us that will help us to resolve this balance due and determine if this is the consumer's responsibility or not. 

  As a part of our process, this account was reported as "Disputed" to the credit reporting agencies. 

  We do ask this consumer to please contact us directly to help us to better understand her liability for this debt and provide us with any additional documentation/information that we may provide to our healthcare client to help ensure this account is resolved.  We are happy to work directly with ******************.  

  Our number is ************ and our hours are M-F 8:00 a.m. to 5:00 p.m. Mountain Time.  Any of our agents can assist her with this matter.  She can also email us directly at ********************************** or ******************************* if she prefers to communicate with us by email. 

  Thank you.

  *********************** ********************** of People and Compliance

  Customer response

  03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for any debt with REVENUE ENTERPRISES LLC. I have never entered a contract or agreement with REVENUE ENTERPRISES LLC. Upon request they were unable to provided me with the original contract. I have reason to believe they obtained my personal information unlawfully.

  

  Business response

  08/28/2023

  We have reviewed the complaint lodged by ****************** and found that we appear to have an account in our system that matches her information.  We are a medical collection agency and contract with healthcare providers to help consumers understand they have unpaid accounts and help them to settle on a plan to resolve outstanding healthcare accounts.  As ****************** feels she did not enter into any agreement with Revenue Enterprises we do state that while we are collecting under our name the name of the original creditor with whom we are contracted to perform this service is a healthcare provider. 

  We have asked to have this account classified as "Disputed" with the three major credit reporting agencies.  Additionally, we are working closely with our client to provide a full verification and proof of this debt.  This will include an itemized statement along with a signed ******* Admissions Form and/or consent to treatment with a Financial Clause.  Until this information is provided to in writing we will not attempt to collect this debt further.  If ****************** has questions on this account she may contact us directly Monday through Friday at ************** between 8:00 a.m. and 5:00 p.m. Mountain Time or by email at ******************************* .  

  Thank you.

  ********************************** - VP of People and Compliance

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Received a letter demanding payment within 10 days of date of the letter. Was written on January 23, 2023 and received in our mail January 27th, 2023. It said that if the bill wasn't paid within that 10 day time period, they would resort to other actions. I do believe, by Fair Credit Practice Act, that I have 30 days to respond to the letter. Leaving only 6 days, two of those being Saturday and Sunday, does not abide by the rules of ****. This also, was the first contact of any kind that I received from Revenue Enterprises in regard to this collection attempt. I believe also, that I have a right to have them prove ownership of the debt, send a cease and desist letter, and dispute the amount of the debt. I am in the process of send, by certified mail, a cease and desist letter as I am allowed to deal directly with the original creditor. If I have made a mistake in what I have read of the ***** please advise. I do not want them to advise, because they are not in my state and their state *** have different rules. I am applying what I know of the **** that is federal regulations, not the *****************.

  

  Business response

  02/06/2023

  We are in receipt of the complaint from this consumer and have researched this information.  We do show 2 accounts here for this consumer and show that we sent an initial notice on one of the accounts to her address on 12/9/22 that contained information about the account and her rights and ways to dispute the debt.  We do not show any mail return on this letter.  We do show several phone calls to the number we have on file to attempt to discuss the account with this consumer were made between 12/15/22 and 1/23/23.  We do not show we were successful in connecting with this consumer and did leave messages for her to return the call.  

   

  She is correct in that she does have the right to dispute the validity of the debt and request verification and she is also correct in that she can request we cease and desist all collection efforts and attempts to contact her.  We have received her request to cease and desist further collection efforts and we are informing her through this complaint that we will no longer send notices or make calls on the 2 accounts we have in our office unless we do it to inform her that we have decided to take additional collection actions as allowed by law.  

   

  I do ask if ********************** has any additional questions or concerns about her accounts, that she please contact us directly at ********************************** or ******************************* and we will respond to her email.  

  Thank you.

  ***************************, VP of People and Compliance

  Customer response

  02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laridean *********

  I am accepting their response with prejudice. First, I am not a female, which leads me to believe that this company as is the case with most collection companies, does not research who they are dealing with. I take exception to this. Second, I have voicemail. Had I received calls with messages left, I would have stored them for future reference. I, like most everyone out there get tons of no return address pieces of mail. I most generally throw it in the trash. That probably isnt necessarily what should be done, but I grew up being taught that an identifilying name and return address on an envelope shows openness and respect to the addressee. These companies do not identify. I will be dealing directly with the original creditor on this issue. 

• Initial Complaint

  06/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received mail from Revenue Enterprises dated March 7,2022 to which I responded in 2 emails (as instructed in their mail) asking to verify the validity of the debt,but I never received a response.I contacted the original presumed creditor (***************************) which denied I owed anything.In my 2 emails ,Revenue Enterprises were asked following questions:1.To whom do you think I owe this debt and what amount do you claim I owe? I will need the name, address and account number for the creditor, in addition to the amount owed. If this debt started with a different creditor, I will need the name, address and account number for the original creditor, the amount owed and the date when the debt was transferred. 2.Please provide a valid basis for the debt, such as the original contract between me and original creditor. Tell me the date the debt became delinquent and the date the last payment was made. 3.Provide me a copy of the last billing statement from the original creditor. If any fees or additional interest charges have been added to that statement, explain how those fees or additional interest charges are permitted, either by the original contract or by law. 4.If any payments have been made on the account since the last billing from the original creditor, please show an itemized list of those payments with dates and amount paid for each item. 5.Does your agency have a debt collection license in ********? If so, please provide the name on the license, the license number and the telephone number of the state agency that issued the license. If you do not have a license, please explain why.I requested this information so that I can make an informed decision on whether I am responsible for the debt.After 2 emails ,no response and several failed attempts to reach a real person on Revenue Enterprises 's customer line , I am left with no option but to reach out to ************* for help in removing the negative note in my credit report.Thank you

  

  Business response

  07/07/2022

  We have reviewed this complaint and researched this with our client, *************************** and found the amount to be due and owning.  Additionally, we found that we have not received any prior disputes to the amount due. 

  We sent a verification of the debt to the address we have on file on 6/28/22 to show the amount due and the charges that preceded this debt.  If there is a reason or any other documentation that shows that this consumer does not owe this debt we ask that he please contact us directly Monday through Friday between 8:00 a.m. and 5:00 p.m. Mountain Time at ************** any of our agents are able to assist him.  If he finds that the information sent on 6/28/22 helps to clarify the amount owed on this debt he is able to log into our payment portal at www.PAYREL.com to set up an account.  He will need a copy of his initial statement sent to him earlier this year.  There is also a Chat feature in place if he needs to chat with an agent to set up a plan to pay the amount due.  

  This account has been reported to as a Disputed account to the credit bureau and will remain in this status until further information showing the reason this debt is not valid is received or the account is paid in full.  It is important to note that as of July 1, 2022 all paid medical accounts will be removed from the credit report.  

  If this consumer has any questions and wishes to speak with a Manager he can contact me directly by email at ***************************************** or ********************************************************

   

  Thank you.  

  *************************** - VP of People and Compliance

• Initial Complaint

  05/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They lied to the credit bureau about us paying the debt Wich is fraud they claim it was unpaid when in fact my mother has proof in her bank we paid the agreed amount of 375 it is fraud to say incorrect reports on our credit files.. we was compilations for our time and them to correct all of *********** about us paying it full my mom has bank records Wich I will submit that proves it's paid...

  

  Business response

  05/17/2022

  We reviewed this consumer's complaint and found that his payment was made on 5/5/22.  This was posted to his account and we submitted the credit bureau removal request on 5/9/22.  We report to credit reporting agencies on a weekly basis so this information should be removed from his report within ***** days following that time depending upon when the credit bureau updates their files.  We have provided the consumer with a letter confirming our actions.  

   

  If there is any additional information needed from this consumer we do ask that he contact us directly Monday-Friday from 8:00 a.m. - 5:00 pm. Mountain Time at **************.  Any of our agents can assist you. 

   

  Thank you.

  ***************************, VP of People and Compliance

  Customer response

  05/19/2022

   
  Complaint: 17175936
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Checked my credit report in Jan. 22 and noticed there was an account in collections from Revenue Enterprises. I have never received a letter confirming this debt. I have never been contacted by them. The debt showed St. ***** ************** as the originator. I do not know nor have I ever visited such place. Date of first delinquency was may 2020. At that point, I was still a minor and would not have been in charge of paying a debt, assuming I had even been in a hospital. Called Revenue Enterprises and a lady called **** was woefully unhelpful and condescending. I am just a college student, have never had any dealings with St ***** ************** or Revenue Enterprises and now they are ruining my credit score over a debt that is not mine.

  

  Business response

  02/16/2022

  We have reviewed the complaint submitted by this consumer and have reached out to the original creditor to discuss the details.  As of this time, the original creditor was unable to verify the services as belonging to the consumer and has adjusted the total charges to $0.00 on 1/28/22.  The account was cancelled back to the creditor on 1/29/22 and the credit reporting was requested to be removed on that date.  We did additionally receive an on-line dispute through the credit bureau on this same topic and responded directly to the credit bureau and the consumer directly on 1/29/22.  We have cancelled our account and appreciate this consumer reaching out to us on this matter.  

   

  If we can provide any additional assistance we ask the consumer to please contact me at ***************************************** .  

   

  Thank you.

  ***************************, VP of People and Compliance

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩