ComplaintsforWesthill Exchange, LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company called and harrassed me and then called my old employer. I don't want them reaching out to anyone other than me.

  Business response

  08/27/2024

  To Whom It May Concern:  We have resolved this issue with the consumer 

   

  Thanks 

  Customer response

  08/27/2024

   
  Complaint: 22199172
  
  I am rejecting this response because:
   
  i never heard from this company to resolve the issue?
  Sincerely,
  
  ***********************

  Business response

  09/05/2024

  To whom it may concern, 

  We have attempted to reach this consumer, but she is not returning our calls .. We are calling ************ and ************  .. She can reach us when she has a moment ************ 

   

  Thanks 

  Management

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was first contacted by a ***************** with Westhill on May 20, 2024. I missed the initial call because I was at work. They then immediately called my sister (one that I do not communicate with and this caused even more problems.) I returned the missed call and spoke with *** who was very rude and aggressive (almost to the point of threatening.) I informed him multiple times that I couldn't make a payment until my next paycheck, but that was not acceptable. I made an initial payment of $25 on June 3rd. I requested to be emailed a receipt, and the payment arrangement that we set up. I received 1 receipt from the 1st transaction. Starting June 14th I started biweekly payments of $150. I spoke to *** and again asked for the payment arrangement in writing to be emailed to me. Payment of $150 on June 28th. I requested the arrangement to be emailed again. Never received. On July 12th scheduled payment my card was locked. Then on July 19th they attempted a $175 charge. I was never informed of any fees (or anything at all verifying that this company is even legitimate.) There was then an attempted charge for $25 on July 19th, July 23rd, and August 8th. I do not trust this company. They refuse to send any documentation proving that they are who they say, receipts or anything with the arrangement in written form. I honestly feel like they are scamming people. At the least, they are not professional, and very much bully people into agreeing to payments they cannot afford to make. I have a very bad feeling, and experience with this company. I do not trust them. Also, I replied to the 1 email I received with the first payments receipt from ****************************** 3 times asking for the arrangement and have still never received a response. I also never spoke to anyone with initials tg, and the email is westhill exchange, but the charges were Office of Westhill.

  Business response

  08/27/2024

  To whom it may concern, 

  We have attempted to contact this consumer to confirm accurate email address, because the email address that we have on file ************************** bounces back as invalid and we are not getting any response. We attempted to contact her, and she is not taking our calls. Would you please have the consumer either call or email us at ******************************* and we would be happy to give her any documentation she needs. 

   

  Thanks  

  Management

  Customer response

  08/27/2024

   
  Complaint: 22145412
  
  I am rejecting this response because: I do not believe it is truthful. I did receive 1 email from ***************************** on June 3rd. It was a receipt for the first payment I made. The only one I ever got. So my email address is not only on your records correctly, but working just fine receiving email from your company. I did search my entire inbox, spam etc., and used every possible key word to make sure I didn't miss anything. There was nothing aside from the 1 I received on June 3rd. I did also respond to the email on June 4th, requesting the documents that I had verbally requested on the phone with your agent. I have not responded to your calls because there either isn't a voicemail left, or the voicemail says nothing as to who it is, where they are calling from, or any details that would give me a clue. If it is possible to have my account transferred and sent to an entirely other agency/company then consider this my request. 

  
  Sincerely,
  
  *************************

  Business response

  09/05/2024

  To whom it may concern, 

   

  We are happy to assist this consumer with her request. If there is anything she needs form us, please feel free to reach out to us

  Thanks 

   

   

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was told back in Oct 2023 that my balance owed was $321.45 and they continue to take $50.00 every month still as of 8/9/2024. I have an email showing proof from this company what my balance was in Oct. That is $500 that I have paid since Oct and my acct should have been paid in full months ago. At this point they owe me almost $200.00.

  Business response

  08/13/2024

  To whom it may concern, 

   

  After carefully reviewing this email, we don't show that this information was every given to this consumer. Can you please tell us when or who she talked to???

   

  Thanks 

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  7/5/2024 Westhill called me twice leaving a VM stating that an account that was derogatory has been sent to their office and I needed to contact them right away, not even 20mins later I got a text message from a previous colleague stating that the same women ************** contacted them asking for information stating a decision was being made on my behalf and that my VM was full. I havent worked there in over a year and my VM is clearly not full because a Message was Left! Kindly cease and desist calling! I dont know what this is regarding but I dont appreciate threats or you calling MY EMPLOYER!

  Business response

  07/08/2024

  To whom it may concern, 

  If you could please provide us with more information on this consumer, so that we can stop call calls . Please provide us with the number we called so that we can remove it 

   

  Thanks 

  Customer response

  07/08/2024

   
  Complaint: 21945562
  
  I am rejecting this response because: the numbers that need to be removed are  ********** and ***********
  
  Sincerely,
  
  *******************

  Business response

  07/15/2024

  to whom it may concern

   

  Thanks , we will remove the numbers listed 

   

   

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business created a false check and took money out of my account with out any authorization. I have never been contact by this business and they decided to take money from my account without my permission

  Business response

  05/15/2024

  To whom it may concern, 

   

  This matter was resolved with the consumer to their satisfaction 

   

  Thanks for your time and attention

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Office of ********* is a debt collection agency. At the beginning of my relationship with them, we set up a payment arrangement of $100 to be paid on the 15th of each month via debit card on file. They go in and pull money from my account when every they feel like it. They always pull the normal $100 on the 15th but they will also pull in amounts of $75 and $25 which had caused my account to negative and caused me multiple over draft fees. ******************** - one of the bosses - and I have had multiple conversations where he has tried to figure out what is wrong. He seemed to think that 2 different ladies were handling my account and each was withdrawing money via debit card. However, I have only ever received calls from one of the ladies - the one who set up the payment arrangement - ***********************. She is rude and will hang up on you when you ask to speak to "accounting" and ********************. She will also say that she can give them a message but they probably can't get back to me the same day. My last conversation with ******************** was in February after he assured me the multiple withdrawals wouldn't happen again, and it did. He said he would be the only one handling my account from now on. However, ************** called MY WORK today. When I call them or email them or in any way try to contact them, they wait WEEKS to get back to me. But, when they want you, they call your work. Dates they have taken money out of my account when they were NOT authorized to include - 12/4/23 (credited back), 12/29/23, 1/4/24, 2/1/24, and 3/11/24. The card they have on file is no longer active, and I won't be giving them a new card number because despite my multiple conversations with **************, emails with "admin," and conversations with ********************, money continues to come out of my account on random days.

  Business response

  05/08/2024

  To whom it may concern, 

   

  We resolved this matter with this consumer 

   

  Thanks 

  Customer response

  05/08/2024

   
  Complaint: 21662622
  
  I am rejecting this response because that is untrue. The business did not resolve this with me. I have a text message and a voicemail that have not been returned by ********************. 
  
  Sincerely,
  
  *************************************

  Business response

  05/16/2024

  To whom it may concern, 

   

  We have left several messages for the consumer and still have not received a response. Please call us ******************** Mr. *****************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I wish to talk to this business to negotiate a payment plan on my settlement, which would be $50 each month until the settlement is paid in full. The full settlement amount is $750.00 I have been unable to contact my account manager, whom I have attempted to call at least seven times in the past few days.

  Business response

  04/02/2024

  To whom it mat concern 

   

  We have reached out to this consumer and we are working with him 

   

  Thanks 

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  04/24/2024

  I wish to talk to this business to negotiate a payment plan on my settlement, which would be $50 each month until the settlement is paid in full. The full settlement amount is $750.00 I have been unable to contact my account manager, whom I have attempted to call at least seven times in the past few days.

  Desired Resolution:

  Billing Adjustment

  
  

  Business response

  04/25/2024

   

  To whom it may concern, 

   

  This matter has been resolved with the consumer 

   

  Thanks 

  Customer response

  04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I dont even know what or who this place is or what this is regarding and they have the audacity to call me employer. what employer? Im literally unemployed and homeless! Who are these people calling? I am so angry I want to take legal action against this company for just calling whoever talking about my personal info!

  Business response

  02/12/2024

  To whom it may concern, 

  Not quite sure who this person??? Would you please provide us with additional information. maybe like a phone # or email address that we contacted. .and we would be happy to look further in this matter.

   

  Thanks 

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is calling me and my employer and threatening to do something I dont know who this is

  Business response

  02/08/2024

  To whom it may concern, 

  We mailed out correspondence to ****************************************************************** please let us know if this information is correct , and we will wait for communication from the consumer

   

  Thanks 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company withdrew $50 from my checking account on January 19, 2024.It was unauthorized and I have no idea who this company is or who they represent that thinks I owe them. When I wrote to them at the email I had received, they tried to get me to give them even more personal information such as my DOB and last 4 of my social before they would provide me any explanation.I consider this fraud and have reported it as such to my financial institution.

  Business response

  01/25/2024

  To whom it may concern, 

  We made an attempt to help this consumer, but legally we must verify that we have the correct party to ensure we are not sharing information with the wrong person, and she refused. We are more than happy to explain everything in detail, but we cannot disclose personal information to the wrong person.

  If she is uncomfortable with this process, she may call us ******************** Mr. **************************************** in advance

  Customer response

  01/25/2024

   
  Complaint: 21196097
  
  I am rejecting this response because: *********** sent me an email about charging me $50. I sent a REPLY to that email and stated "I did not authorize a $50 payment as is listed below. I do not even know who this represents as I have not had business with Westhill Exchange." *********** replied "Thanks for the prompt response, however due to federal law we cannot disclose and information until we have the consumer fully verified. May we please have the last 4 of SSN # and DOB?" I do not understand why they can't advise who they represent when they were comfortable enough to send an initial email and charge $50 to my bank account. I do not want to provide any further personal information without further explanation of reason for the $50 unauthorized charge. I have to consider this is a fraudulent charge. I notice there are several other BBB complaints of the same scenario of a questionable $50 charge.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩