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ComplaintsforAurora Modern Dentistry LLP
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I originally visited this dental practice on 6/27. At that time, I was given a quote of $1,048 for services to be provided on my next visit, which was on 8/3. on 6/27, I was advised I needed to pay $100 as a down payment for the visit on 8/3. I made that payment. I arrived for my visit on 8/3 and was told that the charges for today's visit would be $1,224. After a long discussion, it was determined this was due to employee incompetence. I paid the $1,224 but, advised them I would be leaving a negative review. At this point, the Office Manager (***) said she needs to check with the Doctor and see if he still wants to keep the appointment; as there is liability now since I mentioned I would be leaving a negative review. They decided not to keep the appointment. My $1,224 was refunded but, the $100 was not. I called the office and spoke to a staff member. I think her nam e was ******. She said the $100 would be refunded and that she has issued the refund. A few minutes later, she calls me back and said "per the Office Manager; *** and a piece of paper I signed, it will not be refunded. My goal here is to have the $100 refunded as well.
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Contact Information
10650 Garden Dr Unit 106
Aurora, CO 80012-7019
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | 8:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.