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Find a Location

Cyclebar Southlands has 1 locations, listed below.

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    Business ProfileforCyclebar Southlands

    Exercise and Wellness

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6300 S. Main Street, Suite N-103, Aurora, CO 80016
    BBB File Opened:
    2/12/2020
    Years in Business:
    4
    Business Started:
    2/12/2020
    Business Management
    • Owner Manager
    Contact Information

    Principal

    • Owner Manager

    Customer Contact

    • Owner Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I submitted a cancellation to the gym via email on February 8th. They responded confirming receipt of my email on February 12th. I paid the 30 days per contract. On March 13th, I received a charge from my former gym. I attempted to call, email, and visit in person and to date, have only gotten a text message saying that they had forwarded the email to the owner, the only person capable of processing cancellations (despite telling me it had been received before). Cyclebar has taken $109 off of my credit card and I would like it returned and my membership cancelled immediately as I followed through my contract obligations.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sian M

    1 star

    05/25/2023

    I reached out to CycleBar to inquire about their classes and it took over 2 weeks for me to get a return call. I started classes with them anyway and really enjoyed the classes! Then on Friday, May 19th, all members received an email indicating the center at Southlands would be shut down effective 5/22. I immediately emailed, text messaged and called them asking that my membership be cancelled since they were going out of business. I didn't get any response, and then on 5/20 I was charged $20 for not showing up to their class on Saturday. At that point, I decided to join a membership at another indoor cycle center, and had no interest in taking part ** a class at Southlands, being that they were going to close their doors 2 days later. I then received an email indicating that my membership had been transferred to a location in ******, ******** which was not convenient for me, and I didn't indicate I wanted to transfer my membership to a location that was 30 miles further from me. I again emailed and Text messaged the Southlands Location indicating that I wanted my membership cancelled immediately and that I had no interest in transferring to the ****** location, not just because of the distance but because of the way the Southlands Center handled their members after going out of business. Fortunately, I reported the $20 charge to my bank as fraudulent, and after determining that the Southlands Center was indeed out of business, they reversed the payment and credited the $20 back to me. They also blocked any future attempts by CycleBar to charge my account for any reason. Interestingly enough, CycleBar AGAIN attempted to charge my account today 5/25/2023 but as I mentioned, my bank blocked the transaction and flagged it as fraudulent. Southlands CycleBar has tainted ALL CycleBar locations. They are thieves who think that is is appropriate to manipulate people into memberships & withdraw money even though they are out of business.

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