![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAnytime Fitness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ive attempted to cancel my membership with my Anytime location due to relocation a few times and its gotten to a point where I havent seen any results. Ive been charged a club fee since November of 2022 without receiving and goods or services. I completely my cancellation fee and have proof of cancellation and payment Ive contacted them multiple times only to be charged the month later. I cannot cancel in person and have never received any communication from the club about why my cancellation never happened. Even with proof of cancellation theyve refused to help me. Theyve made it overwhelming difficult to contact them about this issue. Ive now lost over $300 to unauthorized charges from Anytime. They stated they dont do refunds but I havent received any goods or services for months.Business response
08/23/2023
*****, we truly apologize that you had a negative experience when trying to cancel your account with us. I think the confusion was when you cancelled your training agreement, you didn't realize that you needed to cancel your membership agreement as well as they are two separate agreements. We could have dropped the ball on that communication as well, so for that, we do apologize. With that being said, I reimbursed your account on 8/8/************* included) for a full six months of dues, which came out to $240. We tried to reach out as well on 8/7/23(screen shot of date of voice mail) and had never heard back from you. As of 8/8/23, your account has been cancelled and you were properly reimbursed.
Our policy on cancellations is completing our written form of cancellation and a 30 days notice and we didn't have that notice in email or written form from the membership side. We had everything from the training side and I think that is where the drop in communication was.
Customer response
08/31/2023
Hello,
I filed a complaint against Anytime Fitness LLC and was hoping to follow up regarding the resolution. I unfortunately missed my 7-day window to respond but I did receive contact from Anytime Fitness that resulted in a full refund and apologies from the staff and owners. I am satisfied with this outcome, and hope that is reflective on their BBB profile. I thank the BBB for their work as this resolution wouldnt have happened without their intervention and support.
Thank you,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.