Business ProfileforNight of Mystery Inc.

I purchased a game on 11-25-22 (Black Friday) after seeing the company's ******** advertisement for their "biggest one-day sale of the year." This sale awarded 20% off a purchase (which I received) and my final purchase price was $44.00 (savings of $12). Before committing to the purchase, I reviewed the company's website/free intro file to determine what "size" game package I should purchase (for my guests who would be the players). I ended up selecting the "size" for 6-8 players which states it could be played with 3-4 females. After the purchase was complete, I received an email with the game PDF to download that contains all of the materials needed for game play. In reviewing the **** I discovered the following: 1) the game cannot be played with 3 female players, 2) an inconsistency error with one of the game characters ***** (multiple materials have errors that I am supposed to print for game play), 3) grammatical errors on multiple materials that I am supposed to print for game play and 4) printable materials that are supposed to supplement the game but do not pertain to the game "size" I purchased (the materials contain information that is irrelevant). Aside from these 4 matters, the company posted a ******** advertisement on 11-28-22 (Cyber Monday) which offered $20 off a game purchase - which contradicts their Black Friday advertisement of having the "biggest one day sale of the year." I have been contacting the company since 11-25-22 asking for the following resolution steps: 1) a way to alter the game I purchased for 3 females as stated on the website, 2) a refund of the sales price difference since the day I bought the game was not the biggest one-day sale of the year as advertised (I only saved $12 versus saving $20), and 3) for the typos/grammar errors and character inconsistency to be fixed and the corrected game materials sent to me. I appreciate how long the company has been in business, and I can't imagine I am the first person to point out all of these concerns. But, I expect the game to be free from errors upon purchase and able to be played with 3 females as listed on the website. (As an aside: I figured out a way to play the game with only 3 females on my own and had told the company no further contact was needed - however, I then discovered the issues with the materials and re-contacted them asking for help). I am contacting the BBB for assistance because the company had responded to me initially (on 11-25-22) stating I had "confusion" among other things but then subsequently ignored me/my new requests for a refund and corrected materials. My husband also messaged the company asking about Black Fri/Cyber Mon before all of this happened and was ignored (was a good indicator of future behavior). Furthermore, the company is ignoring other customers as evident by unanswered ******** comments since 11-25-22 (this leads me to believe I am not the only one with issues and prompted me to seek BBB help).