ComplaintsforVesgantti
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted the business about ripped up boxes afraid there was something living in the box that wasn't supposed to be there i supplied pic to them as i was asked. i was promised to be compensated for that issue and i was to open the boxes and report any issues with the sofa did that found missing legs and some s**** holes DO NOT LINE UP emailed the company through Amazon the *** never replied for many weeks until i asked Amazon to step in then the *** replied asking for pics of missing legs??????????? also asked for pics of bolt holes that do not line up which no one can provide with pulling apart the parts at risk of doing damage that i would cause by doing so [possibly breaking the wood] then giving theses scammers a reason to not back there product.. Amazon customer services was contacted again and sent them an email company starts all over by asking for same pic over again i waited 48 hours as Amazon told me to do no response to resolve issues an A-Z claim by Amazon on my behalf *** sends a single shipping label when 2 are needed as well as 2 boxes and packaging needs to be sent for reason i have already explained above now Amazon and seller want me to spend more of my money on boxes and packaging and a second shipping label take time off work pay someone to haul them to a shipper as i do not drive when in the beginning i would have accepted a quick resolve as they the seller should have just sent replacement legs and a replacement arm piece or back peace as any NON-SCAMMERS WOULD HAVE! but we are way past that now i need 2 boxes 2 shipping labels and picked up on my time line or? a complete REFUND!! and i can throw this peace of junk in the dumpster. My next step is a law suite if this is not resolved in the next few weeks as seller claims to want to do in words only not by action!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.