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Average of 194 Customer Reviews
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Review fromNathan S
Date: 03/20/2025
2 starsGood work for 45 minutes to diagnose and fix a water leak in my house, but tried to charge my elderly ******** $1037.00 ( for 45 minutes work and a 9" piece of copper pipe) when we had only agreed to pay $667.00, a difference of $370.00. The company refused to remove the excess charges. We've been forced to file a dispute with our credit card company for the $370 that they overcharged us.Review fromJill G
Date: 03/20/2025
5 starsEverything from getting a next morning appointment for a sluggish drain to ******* arriving a little early to get started on my kitchen sink to how well he solved the problem, even in a tight space. Im up and running smoothly again! Great service, Im a happy customer!Review fromMichelle W
Date: 01/22/2025
5 stars****** and his associate showed up on time, immediately put on shoe covers to protect my carpet and were professional courteous and helpful!! Plus, because my system basically was able to start up and didn't need a repair they gave me a deal on the service call and didn't charge me a full diagnostic due to my system being in working order. Who does that nowadays? HONEST Contractors-- that's Who! I'm having them come back because he also immediately saw that the pipe venting the top of my gas water heater was done incorrectly by whoever installed it And immediately gave me a quote that I could look at and approve. this company is not only concerned with fixing what's broken, but they are concerned with your safety and with correct installation that meets all applicable State Building codes. I will be using them in future for every service I need that their company provides. THANK YOU ***** Services!!Review fromNadia k
Date: 01/19/2025
5 starsNadia k
Date: 01/19/2025
**** ****** came to my house,I was not home yet so patiently waited for me and treated me in a very professional way and did not rush the visit ,he checked the furnace and AC and took his time to answer all of my questions and went above and beyond to satisfy every question and concern I had ,and even suggested solutions I might need in the future. Thank you for providing good qualitiy of customer service
Quality 1st Plumbing Repair LLC
Date: 01/24/2025
Thank you so much for sharing your positive experience! We're thrilled to hear that **** ****** provided such a professional and thorough service. Its great to know he took the time to answer all your questions and went above and beyond to ensure your concerns were addressed. We truly appreciate your kind words and will be sure to pass them along to ****. Thanks again for choosing Quality First, we look forward to helping you with any future needs!Review fromJeff M
Date: 01/10/2025
5 stars**** did a great job fixing our furnace, being very fair with price. Same day service! Very pleased.Review fromCliff L
Date: 11/21/2024
5 stars******* came out and corrected a few troubles we had after our furnace installation. He was very informative, answered all my questions, was neat and did a great job rewiring our Humidifier so it only turns on when the furnace runs.Review fromRuth R
Date: 09/11/2024
5 starsRuth R
Date: 09/11/2024
Chris Rivera did an outstanding job. I always ask for him to repair any plumbing issue. Today he replaced a bathroom faucet drain. There was a problem that could have cost me thousands of dollars if the pipe had leaked since I live in a multi-family complex. His thoroughness and attention to detail is amazing. Quality First has kept their customer service in place, responsiveness and quality of workmanship. I have used them over the years. They’re the best! Ruth RQuality 1st Plumbing Repair LLC
Date: 09/13/2024
Hi ****, thank you so much for taking the time to share your experience with ***** and our team. We're thrilled to hear that ***** consistently delivers outstanding service and that you've had such a positive experience with Quality First. We truly appreciate your loyalty and the opportunity to work with you over the years. If you ever need anything else, please don't hesitate to reach out. Thanks again for your kind words!Review fromCraig M
Date: 08/22/2024
5 starsCraig M
Date: 08/22/2024
**** was outstanding! Your company has always done things right!!!Quality 1st Plumbing Repair LLC
Date: 08/26/2024
Thank you for the fantastic feedback and for choosing Quality First! We will be sure **** receives kudos for his hard work!Review fromDavid K
Date: 08/11/2024
5 starsWe had a leak that needed to be fixed immediately since it affected our carpets. *********************** did a phenomenal job. He was very knowledgeable, professional and courteous and found where the leak was coming from immediately. I highly recommend this company and appreciate the job ***** did in this highly stressful moment this evening.very much appreciated.Review fromFaith Z
Date: 07/25/2024
5 starsFaith Z
Date: 07/25/2024
We had an emergency main line back up with sewage flooding a third of our basement. It was easy to get an appointment and ******* showed up at 12:30 for the 12:00-2:00 appointment window. He went above and beyond. Explained each thing he need to try to find the problem. He stayed for 5 hours working hard to figure it out. Even had a supervisor come out to help. He stayed through the whole process and was extremely helpful. Explained everything and made sure the problem was fixed before leaving. He also got restoration people out right away. I highly recommend ******* and Quality First **************Quality 1st Plumbing Repair LLC
Date: 07/26/2024
Thank you for calling Quality First and for the amazing review of *******. I'll be sure he receives kudos for his hard work. Thank you!
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