ComplaintsforThe Management Trust

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to the *** as immediately as possible regarding a major water leak and damage issue in my condo January 2023. Upon meeting the *** was empathetic and said they would resolve it immediately. It has remained unresolved, my condo is still unlivable, and no one at the *** will contact me back or confirm a completion date. There is no one helping to stand in charge of this problem and assure it will be fixed and i have no where to live, they have not given me a part time arrangement, until this is resolved, and I have no where to live. They have started some repair, but the condo was covered in black mold, my furniture ruined, and they damaged my paint in addition to the water damage. This is the second time this water leak has happened and the second time in three years I need my flooring and unit repaired. This time is taking significantly longer than the last time. The *** refuses to commit to repairing my unit promptly, nor have they given me the requested documentation of all damages, repairs, and status of the leak problem. My floors have not been repaired, no painting done, and the condo remains a complete mess with all my furniture un-usable due to the black mold expelled by the leak. Colorado is a disclose state as well and I would like the documentation of the water leakage being fixed for my documentation for future needs.

  

  Business response

  01/22/2024

  This HOA was self-managed at the on-set of this issue.  Our management firm did not take over managing this HOA until 5/1/2023.  This issue was not passed on to our management firm from the board as they were self-managed prior to us taking over management.  
  This owner contacted our office in November reporting the issue.  Once we were made aware of the issue the Manager addressed immediately.  The Manager coordinated repairs and the Association agreed to pay for the repairs, drywall, painting and flooring, which would normally be the owners responsibility to pay for.  The Manager, the owner and myself had a conference call on 1/19/24 where the owner and Manager confirmed that there were just a couple of punch list items to be completed the following week.  Once that is done this issue will be resolved and closed. 
  Thank you, 

  Customer response

  01/23/2024

   
  Complaint: 20902648
  
  The work is yet to be completed. The dry wall is not 100% completed and there is additional damage caused to my condo from the company(s) *** hired to do the work. In addition, *********** that replaced my dry wall ruined my accent wall by splattering paint across the room and did not finish cutting holes for the outlets and switches. The **************** has also caused additional damage to my living room wall that I'll explain a bit below.
  

  A quick timeline: 

  The Management Trust was selected April 11, 2023, as there was a "Welcome" email sent out April 11, 2023, 14:27 Zulu time. The Services would then take place May 1, 2023. Up until this time I was communicating with Whispering Pines West about the damages done, and they 100% agreed that the repairs are not my responsibility and will be taken care of. This being said, The Management Trust should have been working with the whispering pines west with ALL of the work needed not only in my unit but in ALL units and buildings of the respective condominiums. After talking to ***, they admit they had quite a bit to fix for the first 6 months they were selected, so they MUST have known my situation.

  Moving forward to June 27, 2023, I've been reaching out and receiving no word whatsoever from either Whispering pines OR *** to coordinate the remaining work that needed to be completed. 

  August 5, 2023 - Email sent out and still no communication.

  September 28, 2023 - Finally was able to communicate with the *** about my problem, the damage done and what work still needed to be completed. This Continued to drag on. Flooring began at the end of December 2023 and the flooring was completed roughly January 19, 2024.

  The dry wall is still not complete and as mentioned before there was additional damage done to my living room wall. In December, the window was left open when a portion of the floors were being replaced. When I did a QC check the week this work was being done, my spare bedroom and living room windows were left open. This unfortunately was one of the days / nights it rained and or snowed, in result, water was able to seep in through the living room window, soaking into my wall under the windowsill.

  Since my condo was unlivable, I have had to figure out a new living situation ALL of 2023, costing me a ton of money and time!

  All of this being said, The Management Trust for Colorado provided terrible communication and yet I am still waiting for the repairs to be completed. I hope other people are not going through what I went through, as it being a big setback and I simply wouldn't recommend using them.

  Sincerely,
  
  *********************

  Customer response

  02/12/2024

  The work portion of the complaint has been resolved; however, the *** has not responded/reached out/communicated in any way regarding that process, it has all been through a third party and I have had to do all the work to get this completed. Additionally, I am still completely unsatisfied and upset that none of my issues have been addressed regarding my home being unlivable for the last 13 months- 10 of which were under this management. I had no where to live and this concern has not been addressed or compensated. The *** does not comply with livable conditions and should be brought to new home owners attention. They are able to communicate just fine when they need to communicate changes regarding payment collection for their ***************, but unable to communicate and fix problems in a professional and timely manner. 

  

  Business response

  02/20/2024

  Hello,
    To my knowledge the repairs in this unit are complete.  
  This owner is required to carry HO6 insurance coverage, in which that should cover his alternate housing.  
  The Association does not cover alternate housing for repairs.  
  
  Thank you, 
  
  ********************

  Customer response

  02/21/2024

   
  Complaint: 20902648
  
  I will consider lifting the complaint after I sell my condo. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi..In Sept '22, I made a double payment of the *** fees due to a misunderstanding of the auto-draft process. I contacted the association on 9/13 about it and was told the same day it would be refunded. After a week I had not received it so I contacted them again on 9/22. That same day I was told it was waiting for one other board member's approval. It's now 10/12 and I still have not received it! I've sent several emails since with no replies. And, I called and spoke with someone with Management Trust on 10/6 but was told there was nothing they could do because was in the hands of the ************************ I asked for their contact info but they would not give it me.This is obviously extremely frustrating, especially since no one will answer me! I would very appreciate your help in getting this matter resolved. And I've attached copies of the emails in hopes that they will help you.Thank you,*************************

  

  Business response

  10/18/2022

  Hello ******************,

  The truth is that we as your ********************* Management company, do not control Associations funds whatsoever.  ********* of Directors, Aspen Hills is the fiduciary, and they exclusively approve any refunds, or payments.  It is simply beyond our ability to do so without the Board's permission.  From our records it seems the refund has been approved by the Board.  If not, I would suggest you withhold your next monthly assessment and your credit (extra payment) will serve as payment on the next month.  Should you have any questions please contact your ********************* Manager, *********************************** at *******************, or myself at x 2304.

   

  My very best regards,

  *****************, ***********************************************************************

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