ComplaintsforArona Home Essentials

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ive been a customer to this business for a few months and its been h*** on wheels literally , they went through 5 managers each manager was unprofessional , have a threatening demeanor , I was promised something by ****** , didnt get it , was promised stuff by ***** didnt get it and they had me pay on it regardless of me not having the item so they basically scammed me . They have a new manager named ***** whom has poor customer service skills and has a very threatening demeanor and very discriminatory acts . He doesnt answer questions hes rude , he demands instead of asking or checking in . They call me non stop every hour which breaks the law . And they always have my payment schedule wrong . Im on the verge of filing a class action lawsuit against them . They told me I had products I never had and I have proof of some items never being delivered they add things to my account I didnt consent to , they make promises and breaks them . They are not a good company they are unreliable and untrustworthy . When I became a customer the prior manager told me that people in store was stealing people information . Then they charge my card without my permission unauthorized

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  So I went in to the Dunkirk branch on 2/15/2024 and paid my payments that were due on 2/17/2024 and on my cash app using my cash app card and there is a transaction that showed ****** was completed and that was paid to arona home essential store. But when looking into my account yesterday online it still says they are still due on 2/17/2024, tried to call the 18334727662number but only to voicemail and still not heard back.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Arona Home Essentials has been running my debit card without my authorization. They have been attempting to run my card 3 to 4 times daily until I returned the item I leased.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have made an agreement to pay these people one time every two weeks and now they are taking money from me without my consent! I want to contact you, the State attorneys office and anyone else that is willing to know that this place is stealing money from me. They have taken money from me twice last week and they have no right to do that! I will contact the news in the city that they are from to let people know NOT to shop here!

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a washer on October 31st that I was told was brand new with no issues. The manager let us know she tested it to make sure it worked. When we brought it home it would not change cycles. After a few days of back and fourth they told us they would give us a refund. November 3rd is the day we were told we were refunded. Our bank has shared they have not released this payment to us. Corporate is not responding as well the local arona.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have attempted to make several payment plans with this company's general manager *******. No sooner than i make a payment arrangement, I start receiving calls from the store telling me to pay now or they are taking the merchandise. When I say I spoke to ******* and made an arrangement, the store personnel will tell me they see no notes or record of that. They have called my workplace several times, they call me so often every day that I blocked the number. They show up at my house several times a day knocking continuously. When I did answer the door and tried to speak to ******* he called me a liar and a thief. I told him to get off my property and he continued to harass me by knocking on my door, yelling through my windows, etc. They have come to my house and knocked for several minutes 3 times today alone. I need help, please. This is insane harassment. They leave notes on my door. The picture is the notes they leave on my door, they are the ones from today alone 8/10/23.

• Initial Complaint

  11/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Sunday, November 20th, I received an email advertising that I could pay $25 only and have any item of my choice delivered that day. So I went to their website, was offered another coupon for 50% off as well. I figured that would be towards my first full payment, not the 25. So I did expect to pay $25. I selected the item I wanted , and it took me to enter my card details for the $25 to have it delivered. Once I submitted my card information, I was notified that the transaction was $77 , not $25. I did not authorize $77. So I immediately tried contacting the business, I had no luck with calling so I sent an email. Called a few times throughout the day, no answer. Sent more emails, no answer. I never even received an official receipt. Just an email that says thanks for your payment. No specifics about the transaction at all. So on Tuesday i was finally able to get someone on the phone, **************** believe, he confirmed he seen me in the system, I told him I would like a refund and that I am no longer interested due to my experience so far, he assured me he would make sure to tell the manager and that I would be getting my refund. I understand they are busy, but I havent been contacted about this situation at all, not even after I was told it would be handled. At this point I am wondering if I need to just dispute it with my bank. This encounter with Arona has been stressful from the moment I gave them my card information. Very unprofessional, lack of communication, and misleading.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a rent to own store, On the date that i started a contract for a Bird One Scooter, Warranty information such as wear and tear was never explained to me. My Tires on the scooter are worn to the point that its no longer safe to ride and when I contacted the store, they said too bad, I reponsible for these replacements.

  Business response

  05/12/2022

  Thank you for the notification. We are a rent to own store. Damage and liability forms are explained and signed by the customer prior to take possession of any property. The customer takes on all responsibilities for their purchase once the item has left the store. Regarding a scooter, the customer will be responsible for all wear and tear and any fixes to properly and safely operate their device. The customer wore out their tire from riding the scooter as they should and is responsible for their own repair as needed. The item was purchased by the customer which now the item belongs to the customer. 

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