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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
We hired this Company to replace the roof on our home in *********. We were selling the home at the time and the roofers were working up to November 15, the date of our move.I learned recently that the roof had not Been inspected by the town of *********. We have been trying to contact ***************************, GM of Colorado Roof Assist for approximately 3 months. As we did not hear anything from him, we were forced to hire another *************** to secure a ladder to the roof of a home we no longer owned in order to allow the Town of ********* to inspect the roof. Unfortunately, the roof did not pass inspection and we will need to hire another Company to repair the roof at an additional cost. We had signed a contract with Colorado Roof Assist which was not completed, putting us in a bad situation. We had paid the Company ****** as requested but the contract has not been paid in full as the Contract had not been completed. We are not requesting money, just completion of the project as well as warning any future Home Owners NOT to hire this Company.Business response
07/07/2024
There is no excuse for the lack of communication with our customer about their project. I have been in touch with the homeowners since this complaint was filed and have completed the work, reimbursed them for expenses incurred and given a $3000 discount on the work for their troubles.
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Contact Information
1900 S Moline Way
Aurora, CO 80014-1118
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.