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            Business ProfileJohnson Controls

            Security System Monitors

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate a pattern of consumer complaints filed against this business. Specifically, consumers allege that the business does not honor their contract and that the business does not provide proper assistance when consumers are faced with difficulties regarding the product. The business, allegedly, bills consumers after the termination of contract with a large service termination bill, harasses, and threatens to send bills to collection agency if not paid. Consumers claim that the business' system is dysfunctional and they fail to repair or replace the product. Further, several consumers alleged that the business charges for service which they do not provide, and ignores attempts to resolve the issue. BBB contacted the business to address the allegations however, they did not respond.

            Contact Information

            14200 E Exposition Ave

            Aurora, CO 80012-2540

            Visit Website
            (844) 289-2647

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 139

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            14200 E Exposition Ave, Aurora, CO 80012-2540
            BBB File Opened:
            12/18/2012
            Years in Business:
            139
            Business Started:
            6/21/1885
            Alternate Business Name
            • Tyco Integrated Security
            Business Management
            • Mr. Tom Gentele, Unit Manager
            • Mrs. Joanna Godina, Customer Service Representative
            Contact Information

            Principal

            • Mr. Tom Gentele, Unit Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            We've initiated ACH payment on Feb 29, 2024 to Johnson Control Security Solutions.The amount of $901.50 to the bank account ending in #****.This payment is for invoice # ******** of Johnson Controls Fire Protection LP. I wasn't aware that both companies; Johnson Controls Fire *********************************** Security Solutions use different bank accounts. I try to contact let them switch the money to the correct ****************************** Control Security Solutions account department said they couldn't see the money in out account.Begin March 13, I called many times and email to all account department we have the address.We didn't get any response from Johnson Control.We need a right person can take care our case!
            Read 11 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sami Y

            10/11/2021

            The worse company. We had several business accounts with them and it took a year for cancellation process which was done correctly by following the instructions of their sales rep. **** the sales rep was frustrated with the cancellation team. It will cost you a lot to cancel and leave them and they will give you h*** if you cancel. This company charges high for their service and charge very high to fix any thing. We found much better company so they were mad and made us go in circles for almost a year to cancel and they still say we owed them money after a proper cancellation.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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