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Business ProfileforSuccess Concepts, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4255 S Buckley Rd # 161, Aurora, CO 80013-2951
- BBB File Opened:
- 7/1/2013
- Business Management
- Mr. Rick Janulewicz, Managing Member
- Contact Information
Principal
- Mr. Rick Janulewicz, Managing Member
Customer Contact
- Mr. Rick Janulewicz, Managing Member
- Additional Contact Information
Phone Numbers
- (877) 425-0100Other Phone
- (877) 425-0100
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Juan N
10/06/2023
Success Concepts, LLC Response
10/10/2023
Unfortunately a mistake was made when shipping out the purchased book in which customer sent a second derogatory email toward our staff that they are simply incompetent in which they requested a refund. We apologized for the mistake and offered a refund with attached mailing label to return the incorrect book at our expense so that we could initiate the refund process. The next email from the customer was shocking in which he now refused the refund and made demands or you are going to meet me on bad terms and believe me I have the time and resources to obtain you much more than a simple suture book. As a business owner I took this as a threat of physical harm in addition to other threats made to turn me into different associations and decided it was best to disengage from this type of interaction. The customer then responded several days later again making demands to speak to the manager if I dont want to face the police at the next congress I attend.
These emails of threats of physical harm, police action, legal action, derogatory and insulting language are out of line and will not be tolerated. We have offered the customer a full refund, at his request, and are more than happy to give this to him with the return of the incorrect product.
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