Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2011 GMC Acadia late August and since then it has had mechanical issues. I believe the dealer was aware of these and did not disclose in the listing or at time of purchase. Two days after purchase the car sprung an oil leak. I had to pay for the repair about $300 because the dealer wouldn't. Then two weeks ago the car would not start. I had it checked by a mechanic and it needs new head gasket and crankshaft seals. With three estimates the cheapest to repair it is $3300 which is the mechanic the dealer uses, but they recommend an engine rebuild at $4900. I understand that used cars might have issues but the timing of these problems is within a very short time after purchase and it seems like we were sold a lemon car that we cannot even use until it is repaired.
Business response
10/13/2023
Hello ****,
As we told your wife on ******* this is an unfortunate situation, and we understand your frustration. We did not sell you a lemon car, and we were not aware of the oil leak. We gave you the opportunity to test drive it and inspect it. We also told you that it was sold as is, which means that we would not help with any repairs or damages after you drove it off the lot. This is very unfortunate, and we apologize for the inconvenience the vehicle has caused.
Customer response
10/13/2023
Complaint: 20731757
I am rejecting this response because: the listing of the car stated it was in good condition with no issues. That was a false statement. Just like the ** being broken was also not listed or disclosed. Test driving a car would not present an oil leak of that nature after a very short period of time. Yes if I were a mechanic perhaps I may have noticed something, but Im not. Its not a coincidence that this started two days after purchase nor is it a run of bad luck. There are still laws in Colorado associated with cars sold as is. This is very bad business and fraudulent misrepresentation and non disclosure.
Sincerely,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.