ComplaintsforBeyond Elegance Events & Weddings, LLC

• Initial Complaint

  06/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This venue location was booked by myself so that I could throw a baby shower for my wife that was 8 months pregnant at the time. We booked our date and time for 06/05/2022 with a time slot of 11:00am-4:00pm. Me and my helpers to set up arrived around 11:30am and set it up, my wife arrived around 12:30pm and the party went from 1:00pm-3:00pm. After the party from 3:00pm-4:00pm, me and my helpers cleaned up the venue and took our all the trash. We left it exactly how we found it and I have pictures to confirm this and text msgs with the owner confirming it was left in this perfect state. Upon renting this space, a contract had to be signed to show payment, date and in this contract it stated that the amount that I was paying is $1500.00 plus tax for a total of $1620.00 and then stated "This rental charge includes a refundable security deposit of $250.00." After the party was over and we did a walk through to confirm everything was cleaned up perfect, I left. I got an email a few days later that stated that she did not owe me a security deposit and therefore no refund was owed. I brought it to her attention that the contract stated that the amount I was paying included the $250.00 refundable security deposit. She insisted that it didn't although I still have a copy of the contract and sent her (***********************) screen shots of the contract and pointed this out and explained that this is what I signed and therefore expected. She has since, not reached out to resolve this and has kept my $250.00 that is owed to me.

  Business response

  07/07/2022

  The short of this complaint repudiation is that the Client was not entitled to receive a refund for these reasons:

  (a) The cost for the "Elegant Event Package" the Client selected, and purchased was $1,500.00. This ONLY includes the items utilized for, and within, the Client's selected event package which are itemized in each event package. Note: This does NOT include any deposits, date retainers or tax.
  

  (b) Because the contracted date (May 20, 2022) was too close to the actual event date (June 5, 2022) to follow contract protocol, the non-refundable fee normally charged to reserve the event date ($150.00) was waived. This fee would have been deducted from the Total Amount paid for the event itself.
  

  (c) Because the contracted date (May 20, 2022) was too close to the actual event date (June 5, 2022) to follow contract protocol, the fee normally charged as the "Incidental Damage Deposit" ($250.00) was also not charged to the Client. This fee would normally be refunded **** days after the event if there are no damages or missing items. Client was informed via phone call that they weren't getting billed for the "Hold The Date Deposit" ($150.00); this was again restated after the event. Regarding the
  "Damage Deposit" ($250.00), the Client was told that it was not included in the final billing. The Client did acknowledge each of these separate, and specific, verbal communications.

  The total amount actually billed the Client was $1,620.00, which was the exact amount for the "Elegant Package" ($1,500.00) and the Tax ($120.00). Therefore, there will be no refund of any "Damage Deposit" since it wasn't charged or paid, and there will be no deduction of any "Hold-The-Date", $150.00, from the $1,620.00 since it wasn't charged or paid. The contract does state that a $250.00 Damage Deposit must be charged and held for any potential damages ... Therefore, because it was not charged it can not be withheld or returned. 
  

  Had Client actually been charged for everything as is normal and usual for this event, Client would have paid: 

  Elegant Package Cost $1,500.00
  Event Date Hold Fee $1,500.00
  Damage Deposit Fee $250.00
  Tax Charged $120.00
  Total Client Should Have Paid $2,020.00
  Less Event Date Hold Fee $ -150.00
  Less Damage Deposit Fee $ -250.00
  Actual Amount Client Charged To Pay $1,620.00

  ... which is the exact amount the Client did pay ($810.00 + $810.00 = $1,620.00). Respectfully submitted; supporting supplements are enclosed with this communication:

   

  Business response

  07/07/2022

  Please see attached 

  Customer response

  07/08/2022

   
  Complaint: 17429981
  
  I am rejecting this response because:

  
  The amount is clearly stated on the contract that. &250 was included in the amount and no break down was provided therefore indicating that the $250 would be returned from the paid amount. This is owed to me and it says it in writing.  

  
  

  Sincerely,
  
  *********************

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