Business ProfileforSun-Up Sealcoats, LLC

Date of Services / Transaction: Nov, 2021 Amount: $3300 Scope of Services: Epoxy garage floor Nature of Dispute: 1) Improper application of epoxy of garage floor coatings. The material was sprayed on and needed to be rolled leaving an uneven application of the product. 2) Sunup did not prepare the 2-part mix properly; the mixture needs to be inducted ('sit') for approximate 30 minutes. Sunup poured the two parts into container and immediately began to use the product without the mixture being ready. 3) Per the manufacturer, ******** *****, the spraying of their coating needed to be rolled onto the surface, environment temperatures were within ******** ***** parameters. Sunup blames the temperature for the issues (temps in the 50's/60's for the ambient temp) 4) then entire garage has 'overspray' on the walls which needed to be repainted. 5) second payment to Sunup was never received at their PO Box. Per the bank, I needed to cancel the payment (which was done), wait the 90 days to ensure the check was void and reissue (which was done). Sunup demanded immediate 2nd payment, did not accept the **** did not deliver the payment and was not willing to wait. 2nd payment was made and accepted 90 days after the garage epoxy services. This summer the garage was) then ground down to bare surface (again), reapplied with the assist of ******** ***** and subcontractor. Resolution: Sunup has not tried to resolve the issue; either with repair services or monetary compensation. Repeated attempts to contact them went unaswered for weeks...finally they answered and they were told they were on notice for a complaint