Complaints

This profile includes complaints for Christie Lodge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christie Lodge

  47 E Beaver Creek Blvd Avon, CO 81620

• 

  Christie Lodge

  47 E Beaver Creek Blvd. Avon, CO 81620

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  21 years ago I filed bankrupcy it included Christie Lodge.I also hired a person to make this time share go ******** 21. Years later I get a letter stating I owe ****** to christie Lodge and if I sign the deed back over to them they will delete that amount.Firstly I have not communicated with Christie lodge in 21 years.I wrote back stating they have been renting my week at ******* per week for 21 years and so I'm saying ******* x 21 years = ****** Minus what I owe.Still Christie lodge owes me ****** dollars.I never got a letter until 3 days ago in the 21 years.I can play the same game .I also sent a copies of my letter to the ************************** office.

  Business Response

  Date: 12/23/2024

  Christie Lodge is not requesting you pay the monies.  The communication you recently received was not a demand letter for a delinquent balance. When you filed Bankruptcy, the trustee was unable/didn't to sell the property to offset your debt.  When this happens, the property gets abandoned, and the owner still holds title to the property in the county records.  The Association is trying to clear the title and receive the property back with no monies asked.  You would be deeding the property back to clear the title or the other route would be the Association foreclose on the property at a later date to acquire title.  Foreclosure is a cost the Association is unable to incur at this time.  The post-petition debt does still accumulate and must assess an account internally as you are still the public title holder.  If you deed the property back, you would no longer own said property in the county of Eagle, and the fees would be assessed accordingly to the Association in our system of record. 

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The entire process of trying to cancel our timeshare has been nothing short of a nightmare. We approached Christie Lodge early this year with legitimate reasons for wanting to terminatepoor service and misleading information about costs and usage flexibility. Despite explaining our situation and proposing a reasonable resolution, we were met with a demand to pay an excessive fee of $4309 to exit the contract.The situation has since spiraled. We were hit with a bill for maintenance fees shortly after, even though we've clearly communicated our desire to end this agreement and were actively trying to work out a reasonable solution with them. Our account has since been sent to collections, further complicating the issue. Adding to our stress, the collections agency handling our case was in an area heavily affected by the recent hurricane, making it nearly impossible for us to get updates on our account status and having no way to know what's going on when we haven't heard from them ever since.Christie Lodge's unwillingness to address our concerns and their demands for fees without addressing the core issues feel like more than just poor customer service. We need this matter resolved swiftly and we're asking for the termination of our timeshare agreement with no further costs. It's time for Christie Lodge to step up, acknowledge the validity of our complaints, and put an end to this ordeal. We just want closure and a fair resolution.

  Business Response

  Date: 10/31/2024

  The Christie Lodge is an Owner's Association ran by elected Board of Directors that are voted by all the owners.  The Association is not a corporation that makes a profit rather collects maintenance fees to operate the building.  Those maintenance fees cover the water, trash, electricity, insurance, property taxes, payroll and general upkeep.  When an owner does not pay those fees, the cost is passed onto the other owners.  In all fairness, the requests you are making to exit your timeshare for nothing does not pass along a fairness or equitable aspect for all the owners. All current owners have the same exit options available, regardless of non-usage or life changes.  Owner Associations are not able to acquire a real estate license in ********, therefore; reselling the property once taken back is not an option and then must be rented to make up for the loss of fees not received to keep costs in balance.  With deepest respect to your lively hood and lifestyle changes, the Association still has governing processes to comply with accordingly.

• Initial Complaint

  Date:10/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am reaching out to file a complaint against Christie Resorts regarding the timeshare I signed with them. From the very beginning, I felt misled and pressured into a commitment I didnt fully understand.During the sales presentation, We made it clear that we were not interested in a timeshare, but the sales team was extremely persistent. They assured us the presentation would be short, but it ended up dragging on for hours. While they highlighted the supposed benefits of owning a timeshare, they quickly glossed over the crucial details, such as the high mortgage and maintenance fees, the interest rates, and the difficulty in booking vacations. I left without a clear understanding of what I was actually committing ***** addition, this timeshare has placed a significant financial strain on my family, especially in these challenging times. When we reached out to cancel the contract, we were informed that we would need to pay four years worth of fees amounting to $6,000. This financial burden has been even more difficult to manage since my father passed away. The stress of being stuck in this contract has only added to the challenges we are already facing.I feel taken advantage of and believe that Christie Resorts should be more transparent and honest with their customers. I am hoping that the ******************** can assist me in getting out of this contract and help relieve some of this financial strain.Thank you for your assistance.Sincerely,**** ****** (Son)****** ******

  Business Response

  Date: 10/31/2024

  Please note that the Association is operated by an elected Board of Directors by all the owners of said Association.  The purchase was from an individual not the Association. Our records show that you are not listed on the title as your parents are the title holders.  When your parents purchased, they purchased with an Association Condominium declaration along with rules and regulations.   Being an owner of the Association, the rules are given to all owners for general understanding of how to navigate through the usage.  The Association has guidelines to follow with any special requests.  Please contact us directly.

• Initial Complaint

  Date:10/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a timeshare with Christie Lodge in 1999. On the contract I signed it very clearly says I purchased "A timeshare interest consisting of an estate for years terminating on December 31, 2022." That seems so straight forward a young somewhat naive young man might of thought "why not"Well, a vote was held by owners on whether to extend the commitment of all owners for an additional 50 years. 50 years, of additional commitment based on a simple majority of owners. For me, it makes absolutely no sense. It has been a waste of money for the past 20 years and will only continue to be. This extension was not in my best interest, but according to the Owner's Association, an Association Bylaw gives them this power. If this sort of bait and switch is legal, it's certainly not ethical . My complaint is: I don't agree that the Owner's Association has the self imposed power through Association bylaws to amend or change that contract without my explicit consent. The period I was contracted for has expired and I as I have honored my contractual obligations, I expect the Christie Lodge to do the same.

  Business Response

  Date: 10/11/2024

  Hello ****

  Thank you for your communication and the chance to discuss the Association as a whole.  As noted, you are an owner of the Association by a deeded membership.  The legal description does have a date listed.  This date must be referred to your by laws for a definition of such date.  The original by laws state that it would only terminate if there was "no" vote that occurred prior to December 31, 2022.  There was a vote, as you mentioned in 2011 for all owners to participate. The annual meeting notice is sent **** each August if any amendments or changes are scheduled to happen at the annual meeting for that year.  You are part of an Association that is governed by the by-laws, rules and regulations by being a deeded owner of public record. 

  This vote does not impact your ownership from the sense that you are still able to sell, transfer or convey your property accordingly to ******************** laws.  In the past, the Assocation has sent you exit options available.  If you would like them to be resent, we would be happy to do so.  

  Let us know if you have any questions unanswered.

  Thank you!

  Customer Answer

  Date: 10/11/2024

  Complaint: 22408941
  
  I am rejecting this response because: I have additional questions. In  your experience, are association bylaws that ***** wide ranging authority to extend ownership common. In other words, in your experience do many lodges such as the Christie Lodge have similar powers?  Is this a common practice among Home Owner Associations of this type?
  
  Regards,
  
  **** ********

  Business Response

  Date: 10/17/2024

  Each Association has its own by laws and particular rulings when originally created.  Each building has a "life span" based on materials used in the building.  Therefore, typically each building has its own life span, and each Association would have a different vote on the continuation of such commercial and residential properties. The year of 2022 was 40 years from the date of the buildings being built.  The original condominium documents, therefore, put a date on the deed to note a vote had to occur to continue the property based on an appraisal before the vote could occur.  This appraisal happened in 2010 stating that the building's life span would be 2062 if no other structural changes happened.  This is the reason it was extended to 2062 and not some other year.  The answer is yes. Other Associations of such have terms of the life of the building written into their bylaws. 

  There was also a change in your bylaws this annual meeting in 2011 that CCIOA - Colorado Common Interest Ownership Act required any original by laws change any wording that governed 100% of the owners had to agree on any vote, must be changed in the bylaws to read 67% of the owner vote had to agree.  This is in place to date that 67% of the ownership voted must agree to changes or amendments.

  Customer Answer

  Date: 10/19/2024

  Complaint: 22408941
  
  I am rejecting this response because: the practice is unethical. However, I also realize arguing about it, especially via the BBB is ridiculous. Please send any information on selling or optng out to the email address  you have on file for me. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The H3237343732363338**32H H3230383136**31313238H for their poor communication and misleading sales tactics. During the sales process, we were pressured into buying a timeshare with false promises of increasing value and easy exchanges. They failed to disclose extra fees and maintenance costs, which have become unmanageable,especially after my wife&#**;s surgery. Our experience at the H33303032**3435303238H was disappointing due to the lack of amenities and increasing fees. Despite several attempts to resolve the issue,including written complaints and voicemails to *************** we&#**;ve received no response. We request the cancellation of our contract and a refund to alleviate the undue financial and emotional burden.

  Business Response

  Date: 10/11/2024

  The Christie Lodge Owners Association is not the company in which you purchased the property from.  The Association is managed by an elected Board of Directors via annual meetings each year by owners of the Association, There are governing documents which state your maintenance fees are due and when they are due each year, which you signed for when you purchased.  The maintenance fees over the years have increased, as property taxes, water, trash, sewer, electricity and more have increased.  Overall, your fees have gone up with the cost of living over the years. It is with great concern that you have called, sent letters and no response.  The records do not reflect any communication requests from you. 

  The Christie Lodge will send out via email the exit options for your review.  You will receive an email with contact information to correspond. 

  Thank you for reaching out and letting us know your situation.

• Initial Complaint

  Date:11/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Highlands at Christie Lodge is holding customers hostage with their unyielding timeshare rules while the joy of vacationing turns into a stressful nightmare. I lost interest in using our timeshare due to the ridiculous exchange limitations. Why should I restrict myself to just Colorado? We've found more enjoyable vacation alternatives closer to home that I can drive to when the kids are off school. In 2017, desperate to rid ourselves of this burden, I tried to sell the timeshare weeks via sellmytimesharenow.com. I slashed the price from $10,000 for both weeks to $1,000 by 2019. No one was interested, but I’m unsurprised because I wouldn’t take this scam off someone else’s hands. Their solution? They want me to pay five years of maintenance fees or try to sell it myself again. Are they serious? They've shown no interest in offering an agreeable solution. Instead, they're busy counting their profits as I face another maintenance fee bill. This effectively makes the exit process six years long. If Highlands can't sell a timeshare in five years, they should consider exiting it. Maybe then, they'd understand the frustration of being unable to escape a contract that's become a financial drain.

  Business Response

  Date: 12/13/2023

  Christie Lodge Owners Assocation, a not-for-profit organization which is governed by a board of directors who are also owners of said association. The board is voted in by the owners of the association and is on a volunteer basis.   You address your concerns to Highlands at Christie Lodge which was a 3rd party licensed sales company.  It is not the same company whom you pay your maintenance fees to the Association, As with any Association, the maintenance fees cover, costs to operate the building, water, trash, sewer, property taxes, insurance etc. You are allotted to use one week per year, per week you own in the color season you purchased.  There are other exchange companies you can become affiliated with in order to travel to other places in the world for a membership fee.  This allows flexibility and not coming to Colorado each vacation. 

  If the Assocation does make a profit, the profit goes into a Capital Reserve account which pays for improvements based on the requirements of Colorado laws governing associations.  It is not a money-making corporation.  The Association is not required to take your deeded ownership back as the other owner's would be accepting your costs of the operations be passed onto all the other owners.  The Association is aware of lifestyle changes and therefore has compromised with exit programs sent to you previously.  This exit options allow the owner base to not have to absorb your portion and eventually the Association would have to find a 3rd party to resell the inventory.    

• Initial Complaint

  Date:10/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 years ago following my husband's death, i received notice from Christie Lodge/Beaver Creek, CO that I owed timeshare dues. I had no awareness i was on the deed which apparently my late husband had added me some months before his death. I never saw the deed until I explored the legal/title history and found the filing. I also learned that the prior deed, where my husband had purchased the timeshare property from another party, was Invalid/Fraudulent because he had notarized the deed himself, which creates a Fraudulent deed. Thus the most recent deed adding me as Joint Owner was now invalid as the property had not been legally conveyed to Jess Forrest in the earlier deed. Therefore, legally I have no ownership in this timeshare property. I hired an attorney (3 years ago) to handle this matter. There were multiple & repeated communications with Christie Lodge and myself, and Christie Lodge and my attorney. Christie Lodge and my attorney, did not come to an agreement. My attorney deeded the property back to Christie Lodge. He advised me I did not need to pay any bills from them as they were Only to contact my attorney. They violated this repeatedly and continued to send statements of dues that were due. NOW Christie Lodge is threatening to send the bill to Collections, This is in violation of the Fair Cannot contact a debtor if the debtor has retained an attorney. They legally Cannot send the outstanding dues to Collection. I do NOT own this property due to invalid legal conveyances. I also do not own this property because I have deeded it back to Christie Lodge. Christie Lodge MUST ACKNOWLEDGE the fraudulent deed providing I do Not Own the property. Christie Lodge MUST cease & desist contacting me in defiance of my attorney's stipulation. And cease Collections activity. They MUST ACKNOWLEDGE I HAVE NO OWNERSHIP IN THIS TIMESHARE PROPERTY. Suraleah michaels

  Business Response

  Date: 10/23/2023

  The Christie Lodge did explain to the attorney at the time that a title company would need to fix your title as the Association does not regulate clear title.  The attorney did not communicate you deeded your title to the Association nor copy the Assocation on such document.  The rules and regulations of your ownership do govern your property with or without clear title.  This still needs to be brought up with a title company versus the Association.  You are still recognized as an owner of such property until you sell, transfer, or convey title to a viable buyer and subject to all rules and regulations.

  Customer Answer

  Date: 10/23/2023

  Complaint: 20763881
  
  I am rejecting this response because: What you replied is completely untrue.  Via email of Feb 25, 2021, my attorney sent you notice that he would be filing a quitclaim deed conveying my interest in Christie Lodge.  He informed you that you needed to 'cease communication with my client regarding attempt to collect ay past due assessments, HOA dues or any other fees associated with this property.  Unless I hear back from you with different instructions, I will be filing the deed within the next ten days.'  So you see you were given the opportunity to contact him and you ignored it.

  That deed Was filed;  the property was deeded back to Christie Lodge.   

  You cannot continue to say you did not receive it; since then, I have forwarded a copy of this letter to you a number of times, along with a copy of the supposed dues you imagine I owe.

  You are in violation of the Fair Debt Collection Practices because I have retained an attorney in this matter which. you well knew because you had repeated and multiple email and phone conversations with him - you are Not Allowed to bill me Nor are you allowed to contact me; you must contact my attorney.

  I have sent a full letter to you via 2nd day Air, which should be arriving Wednesday.

  You are in jeopardy of a lawsuit should you place this with a Collections Agency.

  suraleah michaels

   

   

   

  
  Regards,
  
  Suraleah Michaels

  Business Response

  Date: 10/23/2023

  If the Christie Lodge was in receipt of such email or deed it would have responded the policies at that time.  You are still recognized as such title holder as the Christie Lodge would have had to accept such property in writing.  Please note the correct mailing address, as we only receive mail from USPS/PO Box; unless you are sending via FEDX or UPS to the street address.  Again, your issue is with receiving clear title and an appropriate representative to help clear your title.  Deeding the property back to an Association does not constitute a fix of such title nor did the Association know of such deed.  The conveyance is not accepted by the Association as both parties must agree and this was not the case. 

  Customer Answer

  Date: 10/24/2023

  Complaint: 20763881
  
  I am rejecting this response because:
  THIS CONTINUES TO BE OUTRAGEOUS.  I was NEVER informed you Only accept mail to your P.O. Box.  But that is absurd because I just sent mail to your true address becuase FedEx and UPS will not deliver to a post office box!

  However, this information was EMAILED TO YOU, not mailed.

  If a deed is not valid because the grantee does Not Accept it, then why is the Deed from Jess Forrest as sole owner, to suraleah michaels an Jess Forrest as joint tenants w/rights of survivorship ALSO NOT VALID - I NEVER ACCEPTED IT AND I NEVER EVEN KNEW IT EXISTED UNTIL I RECEIVED A DUES STATEMENT FROM YOU, FOLLOWING JESS FORREST'S DEATH.

  YOU CANNOT HAVE IT BOTH WAYS.  IF MY CONVEYANCE TO YOU IS INVALID THEN SO TOO IS JESS' CONVEYANCE TO ME.

  BUT YOU CANNOT GET OUT OF ACKNOWLEDGING THAT YOU KNEW I HAD RETAINED AN ATTORNEY; I HAVE MANY EMAILS TO PROVE THIS COMMUNICATION.  AND AS SUCH YOU ARE IN VIOLATION IF YOU SEND THIS TO A COLLECTIONS AGENCY, I HAVE A RIGHT TO USE UNDER THE ACT I PREVIOUSLY MENTIONED.  AND I WILL DO SO.

  YOU CANNOT SEND BILLS/STATEMENTS/ FOR ANYTHING WHILE I HAVE RETAINED AN ATTORNEY.

  YOU ARE NOT UPHOLDING THE LAW, YOU ARE TRYING TO FIND WAYS AROUND IT.

  I DO NOT OWN THIS PROPERTY.  You are even saying co-owners are the Cepls (long dead) and Jess Forrest (deceased).  WHERE DID YOU GET THE IDEA THE CEPLS ARE CO-OWNERS?  In essence, you are saying, then, that one of the earlier deeds WAS INVALID!  Otherwise this simply is not the case, Jess Forrest NEVER Co-owned with the Cepls.  You are misstating the title.

  I look forward to filing a lawsuit and whatever else is necessary.  You are using untruthful tactics and refusing to acknowledge dozens of emails from the start of this.

   

  Regards,
  
  Suraleah Michaels

  Customer Answer

  Date: 10/24/2023

  I will gather my paperwork and attach attorney's letter to timeshare company and deed conveying my interest in this timeshare back to the timeshare.  Timeshare Christie Lodge is asserting they never received attorney letter because they only accept mail at their post office box But the attorney letter was sent to them by Email. And they say the will not 'accept' the recorded deed sent to them, conveying my interest in the property back to them, so it is not valid.  But then Jess Forrest's (former husbandI) conveying his sole interest to Joint Ownership as Tenants With Rights of Survivorship would them Also Not Be Valid because I never 'accepted' the deed, never saw it, and only learned about it when Christie Lodge sent me a statement for back dues, shortly after Jess Forrest's death.  If all that is true, i certainly DO NOT OWN the property at all.  They are getting muddled in their responses....Colorado law does not require 'acceptance' by the grantee for it to be valid, it is 'assumed'.  ..i will send documents tomorrow or Thursday.

  dr s michaels

  Customer Answer

  Date: 11/02/2023

  the attorney DID communicate intent to transfer ownership to Christie Lodge unless he heard back from you by a certain stated date.    If you are so intent on believing whatever the records show who last has title, then it is Christie Lodge who has current ownership. My attorney emailed this information to you and mailed it and I also periodically enclosed it Back to you with a copy of the statement dues.

  You NOW LIST the Cepls and Jess Forrest as co-owners -so you ALREADY HAVE CHANGED THE OWNERSHIP YOURSELVES which you tell me cannot be done.  THE Cepls NEVER HELD OWNERSHIP WITH JESS FORREST. There are two invalid deeds, you seemed to have acknowledged one is invalid but not the other - otherwise how did the Cepls suddenly appear as co-owners? You make all kinds of changes that you deem legal but tell me it is Illegal If I do it.

  You cannot have it both ways.

  I have now sent the attorney letter to Christie Lodge along with a long letter from me.  I know you have received it because i sent it 3-day and it was Signed For.  Please remember that you do not have the right to send this to Collections because I have an attorney. You would be in violation of the Fair Debt Collection Practices Act.  You are not even allowed to send me any bills pertaining to the property, which you have continued during in violation. .

  Strange that you tell me how clearly Christie Lodge stated that clearing the title was the owner's responsibility when my attorney informed me it was Yours, not mine.

  It seems you will say anything that is in your favor.

  dr s michaels

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID 20763881. I understand that because I have decided to not pursue arbitration that BBB will close my complaint.

  Regards,

  I do not believe this can be resolved without an attorney. The company, Christie Lodge, is a timeshare that has seen problems like this before and stubbornly refuses to acknowledge the Owner's rights.

  Business Response

  Date: 11/02/2023

  The Christie Lodge is willing to honor the transfer from "Complainant" to the Christie Lodge to resolve her complaint.  The Christie Lodge does not claim nor attest to practice as a title company.  She will need to send an original death certificate to the Christie Lodge to remove the other title holder.  This will be covered in more detail in a private email to the person filing the complaint.

  Customer Answer

  Date: 11/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  This has been ongoing for three years, I am glad it could finally get to a resolution whereby Christie Lodge has accepted my conveyance of the timeshare property interest in question, back to the Christie Lodge, so I hold no interest in this timeshare. (which I assert I Never did have any ownership).  

  I am to send an original Death Certificate of J Forrest to the Christie Lodge (this was also done 3 years ago). I have given Christie Lodge the email address of my attorney, at their request and arranged with Christie Lodge where the Death Certificate to be mailed.  (There were numerous prior communications between them so they actually do know who my attorney is.) 

  I thank you for your role in bringing this to closure.
  Regards,
  
  Suraleah Michaels

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 87 years old, an Air Force veteran and retired Denver police officer. I am a victim of fraud and harassment by Christie Lodge, a timeshare company in Colorado. They are claiming that I am the new owner of this timeshare, even though the original contract has expired. They are calling me and threatening my credit and sending notices. I am too old to put up with this and called them and contacted them in writing but they won’t stop. My wife’s brother Donald M and his wife Barbara bought a timeshare in 1984 with Christie Lodge and in 2005 they asked my wife if we could take this over because they could not afford the maintenance fees. We signed deed and made the payments as agreed through December 2022. In that 17 year period we used the timeshare once. Not long after we signed the deed my wife began having health problems and was confined to a mobilized chair to sleep and travel and move. I became a full time caretaker for my wife and she passed in April 2023. I still paid even though we could not use. They collected over $6000 from me for one 2 day trip years ago. As of December 31, 2022 the original contract expired, and the obligation was satisfied. (contract attached) dated 8-21-1984. This was signed by J.L. O Connor from Christie Lodge Associates, a Virginia limited partnership and it was notarized and recorded in Harris County Texas. I did not sign a NEW contract with Christie Lodge. We agreed as a favor to allow my brother in law to deed the obligation to us and we paid as agreed until the legally binding contract expired. Now Christie Lodge sent me a bill claiming that my account is delinquent and that I owe $333. I signed the quit claim deed along with my wife because she wanted to help her brother and we thought we could travel but only used it once. Now the contract has expired and my wife has passed away and they send me a letter stating that I am the “new owner” and that the title has been transferred to me. This is fraud

  Business Response

  Date: 10/18/2023

  The Christie Lodge Owner's Assocation, Inc does have you listed as a title holder of public record on such deed dated July 28, 2005.  The bylaws of the Association recognize owner's based on the recordation of such title.  The Assocation sends statements and all other communications to such owners of the Christie Lodge.  The Association does not approve title to the timeshare as you are the person holding the title to such real property.  

  All members/title holders of the Association are subject to the governing documents of the Association.  The First Supplemental Declaration (noted on your legal description recorded February 27, 1989 in Book 500 at page 664) provided for its amendment by the affirmative vote of members, casting a simple majority of the total votes eligible to be voted in the Association, and thus upon purchasing the property owners were on notice that the First Supplemental Declaration could be amended, and any suggestion that the deed must have included the language “as amended” is without legal support.  Indeed, in 1988, the members of the Association did just that, by adopting the Amended and Restated Condominium Declaration for the Christie Lodge (the “Amended and Restated Declaration”), which replaced and superseded the initial Declaration and the First Supplemental Declaration. 

  The Association notifies each owner of the annual meetings which occur every year. Colorado Common Interest Ownership Act (CCIOA) regulations state an Association must send out a notification in writing each year notifying owners of an annual meeting, time, and location. This notice also outlines the agenda and description of any amendments being voted on at that annual meeting.  This notification was sent via regular USPS in August 2011.  All owners have the right to vote and attend an annual meeting of such timeshare or send in a notarized proxy to vote.  The Association has provided in the past the documentation stating the timeshare was extended via the passing of Amendment 3 in October 2011.   Amendment 3 was recorded at the Eagle County Clerk and Recorder’s office. The voting rights are based on the percentage of ownership (number of weeks owned). The governing documents (excerpt attached) reference membership and voting provisions.  The attendee vote in 2011 was in favor of extending the timeshare to 2062.  

  You will continue to be recognized as an owner of such Assocation as long as you hold title.  You will need to transfer, convey or sell your property according to the Colorado real estate laws and the bylaws of the Christe Lodge. 
     

  Customer Answer

  Date: 10/23/2023

  Complaint: 20692956
  
  I am rejecting this response because:  The executed contract clearly states the date that the contract ends.  Christie Lodge is claiming that at a closed door meeting 6 years later they decided to change the rules and that because of that change to their by-laws this contract is no longer valid.  This is an example of corporate bullying, fraud, elder abuse and another reason that this time share developer has dozens of complaints.  The Colorado Attorney General is already examining the unethical business practices of this company and if necessary I will contact the Colorado Bureau of Investigation top stop this sham.  I want Christie Lodge to cease and desist the aggressive collection calls and to honor the original contract.  Otherwise I will see you in court.
  
  Regards,
  
  Walter Lonis

  Business Response

  Date: 10/24/2023

  The Association communicated to all owners of such meeting and the verbiage being voted on at the 2011 annual meeting as you will see attached "2011 Annual Meeting Notification" that was mailed out USPS, August of 2011.  The Association treats all owners with fair and equitable treatment regardless of age or any other defining characteristics by the Associations declarations and by laws.    

  The Association notifies each owner of the annual meetings which occur every year. Colorado Common Interest Ownership Act (CCIOA) regulations state an Association must send out a notification in writing each year notifying owners of an annual meeting, time, and location.  All owners have the right to vote and attend an annual meeting of such timeshare or send in a notarized proxy to vote.  The Association has provided in the past the documentation stating the timeshare was extended via the passing of Amendment 3 in October 2011.   Amendment 3 was recorded at the Eagle County Clerk and Recorder’s office. 

  The voting rights are based on the percentage of ownership (number of weeks owned). The governing documents (excerpt attached) reference membership and voting provisions.  The attendee vote in 2011 was in favor of extending the timeshare to 2062.   This vote was not held behind closed doors as all Annual Meetings are available to all owners to attend.  As originally discussed in previous communications, the language on the deed is not to be interpreted as absolute as you would have to review your condominium declarations in regard to the terminology of such verbiage.  Attached is the information for your review.  All members/title holders of the Association are subject to the governing documents of the Association which is evidenced in your deeded ownership recorded in Eagle County July 28, 2005.

  Customer Answer

  Date: 10/26/2023

  Complaint: 20692956
  
  I am rejecting this response because:  The deed clearly states " A timeshare interest consisting of an estate for years terminating Dec 31, 2022.  This document is dated August 1984.  I worked in law enforcement for 25 years and I know irrefutable evidence when I see it.  The same language is on the grant deed I signed.  Your association voting rights can't void a signed and notarized contract.  This is open and shut and it is frustrating and infuriating that your company continues to deny the facts.  Read the paperwork and do the right thing.  Stop the misrepresentations, the elder abuse and the fraud Christie Lodge.  I am done and I will make sure you are held accountable
  
  Regards,
  
  Walter Lonis

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a really frustrating experience as an owner of a timeshare with Christie Lodge. I have been trying to appeal to their board of directors about the situation that I’m in because maintaining this timeshare is causing me financial harm and it is absolutely necessary that I cancel it as soon as possible. Not to mention that they engaged in some serious false advertising and were not entirely honest with me when they signed me up for this timeshare so truthfully I feel I have grounds to be reimbursed. Given these circumstances I was trying to get their association to work with me to get rid of it, and the only thing they could propose after all my attempts was a “pay it forward” program that comes with a very large fee. I had just explained that the reason I needed to cancel this timeshare so urgently was because I couldn’t afford it. I struggle to pay even the regular fees to their association (for something I am unable to use) so there is no way that I could pay them thousands of more just for this release and they knew that. When I tried to contact them a couple of months ago to plead with them that they waive the fee because of the extenuating circumstances they didn’t even bother to respond. They’ve made this far more difficult than need be and have lost all of my trust. I told them that if this timeshare is supposed to be as valuable as what they charge for it, then they should have no trouble taking it back from me.

  Business Response

  Date: 09/01/2023

  The original developer when defunct in 1986. The Association took over the property once it was sold out in 1986 from the developer.  The Association consists of you along with all the other title holders.  This Association does have a board of directors and those board of directors have set up exit options for all owners as each owner receives the same options to be fair and equitable to all that own.  The letter you referenced to was responded to in February 2023.  A copy of such letter will be sent regular mail and to the email on file.  

  The property you own must be transferred as a real estate as this is real property and is not able to just be cancelled as a lease or a membership.  The Association does have guidelines, rules and regulations and condominium documents that must be adhered to when making decisions to your ownership.  The board of directors have approved and verified the only exit options available were given in the letter February 2023.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, Bob, and I have paid over $20,000 Christie Lodge for over 37 years for a timeshare that has only been used once with no real value received in return. As senior citizens on a fixed income, we are not able to afford the maintenance fees that increase every year. When Bob purchased this, he was told that the fees, which started out at $200/ year, would never increase due to them being divided amongst 50 owners. The fees are now over $1200 annually which we can't afford. Despite reaching out to them to cancel we have received no assistance or empathy from their representative who did not even give her name after I asked. After admitting to receiving our letter on May 17th with the same concerns discussed with her over the phone, she told me after speaking with management that they will not deal with our issue until the end of June. This delay has left us feeling powerless and unimportant. Our next fee was due July 1 and despite expressing the inability to pay this fee, they admitted to ignoring our concerns until we go into a delinquent status with them for the first time in 37 years. The woman told me when they're ready I should receive a letter. My fear is that this letter will not be a resolution but a threat to come after the $1200 despite going to them for help. Bob's health is a further complication as he has a heart condition, underwent surgery and can't travel. I am battling health issues that do not allow us to travel anymore which makes this more useless to us. We are deeply disappointed by their lack of understanding and help, despite being informed of our critical situation. It is unacceptable for them to take our money for years and not provide any value. Given the circumstances we have decided not only do we want to cancel but we would like to discuss reimbursement at this time. To be treated like this is unfair when we have been nothing but giving and cooperative for 37 years even after feeling pressured into this purchase in the first place.

  Business Response

  Date: 07/20/2023

  Christie Lodge spoke to Owner on 7/14/23 honoring their original agreement.  The said owner was asked to retract this complaint as the agreement has been upheld.