Business ProfileforBig O Tires

Date of transaction 09-21-21 Amount Paid $486.44 “Premium Brake package” (New pads & New Rotors) Front brakes Paid for parts Not put on vehicle The Store location and Big O Corp (TBC Corp) refused to resolve this problem. Consumer Relations Claim/Ref # ****** Big-O-Tires *** ** ****** ****** ******* ******** and Big O Corporate/TBC Corp ************** Big O Tires in Frisco (2+ hours from my home) sold me a “Premium Brake package” Front brakes, totaling $486.44 ****** **** inspected all of my brakes; told me Front Pads were totally good, but Front Rotors were “Under Discard,” meaning they were close to failure and couldn’t even be machined! Called Big O Tires: Service advisor Erica who was rude and unprofessional. Was told to have the front rotors inspected at another Big O Tires. I took the veh to my local Big O Tires store; they said the same thing as ****** ****. Re-called the Frisco Big O Tires again and spoke with the mgr, Trish, (she was defensive, unprofessional, no customer service). Trish she “couldn’t even tell what was done” on my vehicle while reading her own computer invoice! Trish said that she “didn’t watch the work that was done" and couldn't do anything. Only gave me warranty phone number, but past warranty. The Frisco Big O Tires manager & owner refused to make it right. Called Big O Tires Corporate/TBC Corp; filed a case with Pedro, Ivan, District Mgr (*******), & Gen. Mgr (********). After 6 phone calls, numerous emails/invoices, and pictures of the old rotors, was told that the General Manager (********) “Refused to do anything and couldn’t help.” Case was closed (12-08-22). No excuse was even given after all of the evidence that I sent them. They strung me along for a solid exhausting/stressful month and kept telling me it was “being escalated.” Ivan even agreed that they should refund me money. They did not even give a reason why they “couldn’t do anything”! Big O Tires Corporate/TBC Corp never called or emailed me once. Seeking a Refund.