Business ProfileforPanthers Gate, LLC

I was told by "Dr. *************************************** that she would 'help me quit smoking' with 3 personal appointments with her over a month or two, which I paid $230 for assistance with.I had the first appointment with her, in which she took me through dozens of questions, like an 'assessment' after which she shared her conclusions and an idea of what we needed to work on. Great, see you next time!At our next appointment, I show up and there is some 24 year old girl, one of ********'s Assistants/Students/Employees was there, much to my surprise. Then she runs through all the same questions I answered in my first appointment, which of course, I didn't fully realize until the end.Then I asked for my money back since they were obviously completely disorganized, non-communicative, non-professional, and I could tell they likely had no ability to help me with anything. ******** REFUSED to refund me, quoting her 'store policy' and that she would make it up to me by meeting with me directly for the next 2 meetings, as we had originally agreed. Btw she continuously tried to upsell me products and to get me to join her school program multiple repeatedly throughout this process.The next meeting which we had scheduled, which I was at home and ready for, expecting her to call me as I had received no email confirmation, video chat link, reminder, or any text messages from her about. After some time had passed and I hadn't heard from her, I reached out, having to look up her number (she tends to 'hide behind' her 'employees' forcing clients to "make an appointment with so-and-so.." and then their phone number doesn't even work!She said I should have received an email with a ********* Teams link for a video meeting, which I immediately informed her that I never received, then she verified she never sent it. We rescheduled.The next appointment, a couple weeks later, basically the same thing happened...I never received notice, she never emailed me, text me, called me...much more!