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ComplaintsforColorado Elite Roofing & Solar, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my roof installed a few years back and have had leaking issues throughout my home, since the installation. I have tried several times and ways of contacting the installer Elite Roofing to no avail. I believe that the installation materials were not up to code standards at the time of installation and should have never have been passed on inspections by the *************** code enforcement. I believe that the biggest problem would be not having the proper sheathing or plywood materials in place at time of installation. Making it unsafe and not able to hold up to prevent water leaking into my home. I would question that ice and water protection were installed at the time of installation.Business response
06/13/2023
This email is in regards to complaint # ******** We replaced the roof
to the insurance summary specifications and we upgraded the shingle to a ***** Corning shingles. The owner of the house did not want to do the dry wall repair inside from the previous leaking roof where the swamp cooler had been leaking before we installed the new roof.
The Roof job was inspected by ******* Inspector and passed inspection.
The warranty for labor was 3 years, and lifetime warranty on the shingles.
I did speak to the homeowner and let her know that any repairs needed for leaks caused previous to installation would be charged.
The owner never called ** back to have a site inspection. This review is not fair or accurate.*****************
Colorado Elite Roofing and SolarPh: ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.