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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was over charged $496.00 dollars than i was quotedBusiness response
10/16/2023
*************** to you concerning a complaint filed by *******************
against my company, C.R. Smith Drilling, ****. **************, *****
*******, replaced a submersible pump for ************ at the end of July,
2023. When the installation was complete ************ insisted that *****
take pictures of two different credit cards to run as payment. *****
explained he didn't want to do that until an invoice had been generated
for ************ to review. ************ then said, "It's fine - just run the
cards". We ran the cards according to the instructions ************ gave
*****, $1000.00 on one card and the rest of the balance due on the
second card. Several days later ************ called and was very upset and
explained that the amount on the second card was a problem and cut him
short of funds. He wanted $496.00 back from us temporarily. He said
that he would pay back the money in a couple of months. We wrote him a
check for $496.00 and the check cleared the bank. We reached out to Mr.
**** last week and he arranged to repay the outstanding balance on
Monday of this week (October 9, 2023), which he did.
I believe that this matter has been settled to the satisfaction of both
************ and our company.
Best regards,
***** Smith/President
C.R. Smith Drilling, ****
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.