Business ProfileforPlan B Mountain Transportation

On December 9, 2023 I paid Plan B Transportation $850 to reserve a shuttle service for December 31, 2023. The reservation confirmation email says “**Cancelation: 100% of the total cost between 72 hours and the day of commencement of service. ++Please notify us right away if there are any schedule changes.” A picture of the cancelation policy is uploaded. The name of the picture is “Cancelation policy in email sent to customer.” There is no mention of cancelation fee in the email. On December 17, 2023, I called Plan B Transportation to cancel the shuttle reservation due to change in our travel plan. Plan B then informs me that there is a cancelation fee. I was surprised and tried to argue with Plan B that there is no mention of cancelation fee. Plan B owner (Derek Baum) insists on the cancelation charge. I later submitted a credit card transaction dispute. To my surprise Plan B sent a purported copy of the reservation confirmation email to the credit card company. In the purported copy of the email confirmation the cancelation policy mentions the cancelation charge. A picture of the purported confirmation email is also uploaded. The name of that picture is “Cancelation policy sent to credit card company.” The issue is simple. Plan B transportation conducts business in a deceiving manner. In order to deceive customers Plan B deliberately omits cancelation charge in the confirmation email actually sent to customers. In order to deceive the credit card company it then provides to the credit card company a different version of the reservation confirmation email that was purportedly sent to customers. Although the disputed cancelation charge is not that much money Plan B Transportation must be called out to bear the consequence for deliberately deceiving customers and the credit card company. I am happy to provide any further information BBB may need. Thank you.