ComplaintsforScaled Agile, Inc
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I have paid $104 for Scaled Agile Certificate. I passed the certification exam. I had written about the certification in resume. The certification expired after a year. However, even though my certification is expired, I have to send the expired certification to clients. It happens with other Certification providers like AWS, PMP etc. However, Scaled agile is not providing my Certificate for which I had already paid. They are asking for additional membership fees which is expensive. I do not want to pay twice for one certificate. I want the certificate for which I had already paid even though the date in the certificate has expired. Please send the details to Credly as well.Business response
04/19/2023
The customer contacted ** on April 3rd regarding not being able to download their certification. The customer had passed their exam and was granted their certification in December 2020. Section 5 of our Professional Certification Program Policy states, "Certification Term The term during which You may use your applicable Certification shall commence upon receiving notification from SAI that you have passed the Exam and shall continue for as long as your membership is active." Scaled Agile support explained to the customer that their membership expired in December of 2021, and they would need to renew their membership to download their certification.Customer response
04/19/2023
Complaint: 19890601
I am rejecting this response because: 1) I paid for a service/certificate. It costed me $104. I spent a lot of time to prepare for the exam and successfully achieved that certification. Even though it is expired now, I would like to get a copy of my expired certification for which a had already paid.2) They have a disappointing customer support. The first level claims to be the last level and there can be no escalation beyond that.
I can conclude that the company lacks any interest to support customer. Their L1 support person is also the final person to decide the case and no escalation is possible.
As mentioned in my email, the case is not resolved. It is just ignored and they have no intension to prove that I had achieved certification in the past.
BEWARE: SAFe Aspirants - IF YOU HAVE INCLUDED SAFe CERTIFICATION IN YOUR RESUME, AND BY ANY CHANCE IT IS REVIEWED AFTER THE EXPIRY, YOU WILL BE IN TROUBLE AS THERE IS NO WAY TO PROVE THAT YOU HAVE ACTUALLY PASSED THE EXAM.
Sincerely,
Customer NameInitial Complaint
12/03/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company offers multiple certifications on a methodology that only they seem to offer. I've taken multiple trainings, read periodicals, reviewed practice tests & actually practiced as a "Release Train Engineer" for over a year, the role for which I'm hoping to get certified, all in preparation for the certification exam, only to find out that unless i pay Scaled Agile, Inc more than $2000.00 for a course that i do not need, they will not allow me to register for the exam. I've been a member of this and other multiple organizations like it. The other's require verification of training and experience, (eg. ****************************** prior to sitting for the exam. However, none-require that a candidate pay $2000 dollars for additional proprietary training before being allowed to sit for the exam.I just want to be allowed to take the exam, for which I am certain I am qualified to take and will indeed pass.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.